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    • £800 for one year?? what planet are you on?   i will guess this is residential Broadband not a business A/C?   however i do find it a bit strange that a self employer person does know when or not money is going out of your A/C one month maybe, but to not spot 12mts of not seeing a BB bill smacks of poor financial awareness..    
    • My son in law sent me this ....after some advice    our Internet got turned off today (19th January) I rang up and said hi can I make a payment and find out why it hasn't been taken out of my bank,   he said are you aware you haven't made a payment since February 2019. I said no that can't be right,   I upgraded my package just over a month ago and they never said a word about owing money and just let me upgrade, I haven't received any letter or indication that I owed any money let alone a years worth of bills!   I asked why no one had let me know sooner he said we're not obliged to tell you that but said I had a valid point,   I asked if there's a way we can sort this out he said best he can do is give me a good will gesture and take 1 month off,   I said I wasn't happy with that and we could pay half the amount owed now £380 and they would match the other £380 and wipe it off as long as I don't miss a payment for the next 6 months,   I accepted this offer even though I'm still unhappy purely because I need the Internet as self employed.    They had cancelled the DD back in Feb, I seriously had no communication from them and even upgraded a month ago.   They wanted nearly £800 
    • so we don't shoot ourselves in the foot can you place up your complaint letter please one pdf only.
    • posts moved to your own thread  please try and ask Q's here only.   only court bailiffs can seize cars from private property.
    • But they can't take it from your drive? Nor move another car that would be blocking the car in question in?   And would it need to be a paper stamped copy of the bos?   The guy that called at my house only had a tablet 🤣 he left before I even had a chance to ask for the bos 🤣
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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RLP TK Maxx Third Letter... Three years on!!


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Hi there, seen a lot of people able to help out others in sticky situations as this one, so here goes!

 

My daughter, now 20 received a letter (maybe 2nd/3rd letter? she can't remember) from the RLP

stating she must pay the £150 owed

'where it is alleged you were involved in a wrongful act and were apprehended as a result of your actions' at a TK MAXX store in 2012.

 

 

When this first came to my attention and I looked over forums like this,

 

 

I was told that letters from the RLP are all threat and no action,

and was advised to ignore them as they tend to disappear within 9-18 months.

 

 

She said she was taken into the security room, and held for 5-10mins, police weren't called and the goods that she took her were returned.

 

Should we be worried that it's now three years on, and they're still writing to her?

 

 

Will my address be marked/blacklisted because of this as she still lives at home, as her home address is my home address.

 

Thanks in advance!

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no they cant mark yours or anyones file

 

 

the letters are purely to try and fleece you.

 

 

you already know the score TOTALLY IGNORE THEM.

 

 

if you wanna give us a laugh PDF upload

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for your response dx100uk.

 

Would this still be the case even though the incident will be 3 years in November? My daughter has just started Uni and i really don't want this following her (or us!!) around.

 

I know that we'd do best to ignore the letters, but you'd think after three years they'd give it a bloody rest haha

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Yes ignore them

 

All they ever want is money

To line their pocket

Nothing ever goes to the retailer

 

They are not the law

Are not backed by any laws

And can never be backed by it

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi and welcome to CAG

 

This does happen on occasion. Due to this site (and others I assume) RLP are finding it hard to make the profits they used to so they recycle cases that have had no response.

 

All you need to remember is that RLP can do nothing....ever! Only the store that was involved could take any action and after 3 years, if they were serious, they would have done so by now.

 

File the letters in the most suitable place you can think of (shredder?) and get on with life. Nothing will happen except RLPs costs increase which is a good thing :lol:

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Its odd they use the word alleged, they seem to be admitting that the person in question maybe wasnt involved and therefore there can be no amount due.

 

Even Criminals are 'allegedly' innocent until proven guilty. I imagine this is the same principle in civil cases.

 

With RLP, the onus is on the 'alleged' shoplifter to prove no wrongdoing as opposed to the store (not RLP) proving guilt via the courts. Hiding to nowhere comes to mind!

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Since these letters are just requests for funds from you then please feel free to decline the request that you pay. Move on now and forget this, now action can be taken after 6 months from the date of the offence, its all over now....

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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