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I joined in Aug 2014 on the Bank Holiday Special. Sent them a notice of cancellation to the Gym branch I joined in (Stockton South) on 21st Aug 2015 as I had fulfilled my 12 month contract.

As soon as the August Payment went out I cancelled my DD with the Bank.

This morning I received a letter from Harlands requesting money with admin fees, I had already followed their cancellation steps. and fulfilled my 12 months as per agreement.

Ive rang my branch and I was asked had I been into the gym to sign a cancellation, I stated I hadnt as per their own website it just says written notice. Which i sent.

 

Please any guidance would be very helpful. I didnt see any threads that were slightly similar in how to deal with this issue. The gym said they would ring head office and get back to me but i highly doubt they will after reading any of the threads here :(

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Hi Lala and welcome to CAG

 

Read some threads here to see how other cases go with Harlands.

 

Ignore Harlands completely for now and don't worry about their admin fees - we always recommend you don't pay them as they're unlawful and unenforceable penalties.

 

Can you tell us :-

 

1. When your DD was normally paid each month.

 

2. By what written means did you give them notice to cancel on 21st August.

 

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Hi Slick132

My DD came out on the 20th or there abouts every month, depending on if it was a Sat/Sun etc it would come out the next working day.

I wrote a letter to state that I was cancelling my membership as I had completed my statutory 12 month contract with them and that was sent on 21st Aug.

Now thinking about it I probably owe them the 30 days notice from what ive seen and im more than willing to pay that with them but thats it.

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Hi Lala,

 

Yes, the T&C's would allow for the 12 month minimum agreement to continue as a rolling monthly agreement requiring one months notice. So I think you owe one final fee for September, enabling you to use the gym up to about 20th October if you wish.

 

Did you take the letter into the gym or send it by post.

 

Have a look on other threads and you'll find a letter offering to pay the final month's fee but no admin fees.

 

Adapt one to use and post a draft here first if you want it checked.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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