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Cancelling your Gym Agreement - Get it right !


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Most of the threads started here are from users who’ve had problems AFTER they cancelled their gym m/ship, or tried to.

 

Use this guide to cancel properly and avoid months of harassment from the likes of Harlands, ARC Europe, etc.

 

Still in the minimum m/ship period ?

 

If you are still in the minimum initial m/ship period, you can only cancel in the event of :-

 

Redundancy, or a significant drop in income.

Moving home so the trip to the gym is too long.

Moving jobs if you used a gym close to your workplace before, during or after work.

Illness or injury leaving you unable to continue use of the gym.

 

On a rolling monthly agreement, or beyond the minimum m/ship period ?

 

Generally, you need to give one month’s cancellation notice.

Eg, your DD is paid on 12th of each month so give notice between 13th September and 12th October, let the DD be paid around 12th October and cancel the DD mandate once it’s paid. You should have gym access until 11th November.

 

David Lloyd continue to require 3 months unless you cancel before the initial 12 months ends. We’re working on this.

 

Get and keep proof of cancelling

 

If sending a written letter, use Royal Mail Signed For delivery (currently £1.73). Print a copy of the Tracking Report and keep as proof.

 

Or take 2 copies of the letter into the gym, leave one with gym staff and get the other copy signed with staff member’s signature, printed name, time and date. This is your proof of delivery to the gym.

 

Do NOT cancel by phoning the gym.

 

Do NOT rely on simply telling gym staff you are cancelling. They may not action your request.

 

Do NOT rely on handing a cancellation letter to staff. We’ve seen countless examples of such letters “going missing”.

 

Do NOT use the gym’s online contact system to cancel as you’re unlikely to get the proof you need.

 

Do NOT cancel by email as it's more difficult to prove receipt by the gym.

 

:-)

 

 

 

Cancelling Your Gym Agreement - Get it Right.pdf

 

Before Printing the PDF TIP

 

If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following:

 

Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out).

 

Note: This will save you Ink & Paper

 

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