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i bought a pair of soundmagic ear buds from Amazon in May 9th, 2015 ,

all good until this week.



The left ear has blown / shot / stopped working.

These have honestly had very light use,

3 times a week for about an hour or so at tops.



Always put back in the case when not in use & looked after.



What can i do & who do i contact.



Having looked at the Amazon site it is a 30 day return policy so not sure how to proceed .



Any help will be gratefully received.

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nope amazon they sold it to you.



look at the consumer act 2015 link.



how did you pay amazon..credit card hopefully?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Amazon are normally excellent and tend to have a no-quibble return policy.


Why don't you contact them https://www.amazon.co.uk/gp/help/customer/contact-us and use their email service to tell them that it is a faulty item. Unless you have a history of doing this, they will most likely replace it for you

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Yes, Amazon are very good.


Don't forget to send off the broken one as quickly as you can with the label which I'm sure that Amazon have provided to you. If they do receive the old one back within – I think 30 days – then they will bill you for it.

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