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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I got the job!


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UPDATE:

 

I now officially start on Monday 26th. Took ages for their HR to get all my references and DBS together but this is fine as it is a fresh month for salary.

 

OK, so I signed on 15/10 got my £146.20 JSA yesterday - all fine. I sign off Friday but officially Sunday as I start Monday so will get approx £100.00 JSA as my final payment - all fine, also sorted my HB and council tax last week. On 15th I also saw INGEUS, they know nothing, just went through motions but they have booked me another appy for Friday 23rd to "revisit job possibilities and updating CV" - when I left on 15th INGEUS adviser gave me an appt card with time and date but I have no letter mandating me to attend - am I right in thinking unless I get one tomorrow or on Friday morning (appt is 14.30 Friday) and can simply not turn up as I have no official mandate? I start work 26th but obviously do not want my final JSA payment affected.

 

So, worth not bothering or with dares paid and a quick 20 minute appointment not worth rocking the boat as I am leaving them anyway?

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No formal letter of mandation, no requirement to attend. A word of caution: Check the card to make sure it doesn't say something along the lines of "appointments are mandatory". Even if the card says nothing, it may not stop them from raising a benefit doubt.

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No formal letter of mandation, no requirement to attend. A word of caution: Check the card to make sure it doesn't say something along the lines of "appointments are mandatory". Even if the card says nothing, it may not stop them from raising a benefit doubt.

 

Card is a simple appt card with appointment time and date and a logo with "we look forward to seeing you" on the front and INGEUS logo and address/phone number on the front. No word on anything mandatory at all and no letter. I sign off same day as I see INGEUS so would the payment have been 'pushed through' before a benefit doubt is raised? If so, I win, if not, I could be causing myself more hassle

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Payment should go through before a sanction is imposed, and once the claim is closed, there is diddly squat either the DWP or Ingeus can do. Should a benefit doubt be raised, I'd suggest wasting a bit more of their time by demanding a Mandatory Reconsideration.

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Thanks Mr P - as always, very informative and helpful!

 

As I thought, the time I sign off and paymen tis pushed through the benefit doubt won't even be with DWP. Oh and great idea with asking for a MR :lol:

 

Being a cautious sort of guy I still feel guilty if I do not attend, after all, free bus ride, time in town so in effect it is no big deal, just me wanting to get one over 'legally' by not attending due to no letter so in a way childish!

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What a great day and a great "up yours" to INGEUS it was!

 

Turned up to see my JSA adviser who is actually very nice, we had a chat, I closed my claim (10 days of payment to come so around £100.00) and I filled in the JCP slip where it asks for employer etc and I simply crossed through it and put PRIVATE. My JSA adviser laughed and said "nice one, you have done your homework" implying what I said to him on numerous occassions about the WP and getting bonuses for NOT HELPING AT ALL. All done and dusted we shook hands and he wished me luck.

 

INGEUS appt soon after at 2.30pm. I am called for my appointment and I say "before we go any further, so I do not waste your time and my own time I have just signed off" ... "oh" is the reply. "for what reason, got a job?" ... me "maybe" .. "well, if you have well done, where will you be working?" ... me "keeping it private, done all the work myself with no help at all from INGEUS in almost 2 years" ... "So we have nothing to discuss really do we?" me "not really, but before I go I would like my travel cost paid, thanks" ... walks off in a huff gives me my money and says "I will still call you periodically to see how you are doing" me "OK" .. get home, blocked email address and phone number - job done.

 

As of Sunday evening and my fina payment on Thursday I am free of the DWP and I hope it lasts a long time.

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That must have been very satisfying. :lol:

 

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Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

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:p

 

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  • 5 weeks later...

Hi all. Hope you are all well.

 

It's been a while sinceI was on so thought I would pop on and have a read and see how everyone is doing.

 

Job is going great, had my first pay day last week plus I get my WTC's as well and my council tax (due to living with disabled parents) is only £38.00pm so all in all good news.

 

I have been there 5 weeks now, people are great, job is great, travel is great and most important of all - salary is lovely and no JC or INGEUS to answer to. What a pleasure it is to get up for work, put a suit on and go to work for a salary with leave, sick pay, pension and social events. Couldn't be happier at the moment.

 

INGEUS attempted to call my mobile (thought I blocked it) last week and without thinking I answered, "hello is that Matt?" "yes, speaking" "Hello it's Adam from INGEUS, just calling to see how the job is going" "Fine, but I really do not want to speak with you" "Are you busy, shall I call another time?" "No, it's OK, in fact please do not call at all, I want nothing to do with INGEUS and if anyone attempts to contact me again I will write to head office and cite harrasment goodbye"

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Pleased to hear all is going well for you Essex, long may that continue.

 

Very naughty of INGEUS to phone when they know you are at work !

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Glad it's all going well Matt. :)

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Pleased to hear all is going well for you Essex, long may that continue.

 

Very naughty of INGEUS to phone when they know you are at work !

 

You make it sound like these people have morales and values? Luckily it was at lunch time and my mobile is on silent at work with only my parents having my work number for emergencies

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I'm also glad it's all going well Mat, long may it continue :)

 
 

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