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Scottish Power mislead Ombudsman but finally settle


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I was a customer of scottish Power for a very short time and they failed to send a final bill upon leaving them. they did, however send the debt collectors round to an address some 300 miles away that had no association with mine and failed miserably in getting the address removed from my data and couldn't be bothered to send me a bill at my correct address.

 

When I got the Ombudsman involved they still dragged their heels for 6 months and still did not produce a proper bill, just a letter demanding payment for nearly 3100 more than the actual amount that would be due. they didnt tell the ombudsman the truth when it came to remedy and changed their version of events 4 times and the Ombudsman decided that they were not able to produce a proper bill so an estimate would be OK.

 

As I had the correct meter readings to hand and proof that SP also had the correct meter reading but couldnt be bothered to actually enter them onto their system I Told the Ombudsman that I would be requiring transcripts of their conversations with SP as they exist and do the same to SP regarding all of the conversations relating to myself. The Ombudsman also fialed to inform the Energy Regulator that the dispute had gone on beyond the time that it should be reported and had failed to go to a Stage 2 dispute when they were obliged to by law.

 

Today I received a letter from SP writing off the bill in its entirety as a gesture of goodwill but again tha amount they claim to be writing off is an imaginary amount. This has the advantage to them that they claim back a sum for VAT that they haven't paid the exchequer so they save even more money.

 

Scottish Power are incompetent, lazy and less than honest, Ombudsman Services limited are not up to the tasks they are employed to do and lazy in their methodology and procedures are flawed or ignored so the lesson is do not give up when they tell you that you have reached the end of the line as they have a lot to hide.

Edited by Conniff
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The words 'goodwill gesture' should be banned from the English language. It is a longer way of saying 'con' and allows them a way out without an apology or an admission of doing anything wrong.

It also means it won't be registered on their long tally of complaints.

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You'll be surprised to hear that they have been voted the worst in the country for customer service! well who'd have thought?

 

Was with them for a number of years, before switching, but I have to say it is pretty much 'out the frying pan into the fire',

shouldn't have bothered really.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Out of the frying pan ......

 

Maybe they have a conference each year and give out prizes to the meanest and rudest and a special bonus the higher up the list you are.

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Out of the frying pan ......

 

Maybe they have a conference each year and give out prizes to the meanest and rudest and a special bonus the higher up the list you are.

 

You mean like the Credit Today awards ceremony?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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You'll be surprised to hear that they have been voted the worst in the country for customer service! well who'd have thought?

 

 

 

 

Oh, so it isn't Npower who are the worst for customer service then ?

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