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    • Hi HubbaLoo and welcome to CAG   It's no surprise that the likes of CARS and Harlands  make far more charging admin fees than they do from taking a small monthly percentage of the gym fees.   It's best to tell CARS your new address - best that you know what they're up to at all times.   Send them a typed letter (no emails for now) saying:-   Dear sir or madam,   Membership at [town/city] DW Gym   My current address is as shown above.   I cancelled my membership when I relocated and supplied details of moving. I do NOT have to supply utility bills etc as demanded from you and will not enter into further correspondence with you.   If you continue to harass me for payments of admin fees, I will make formal complaints to the appropriate authorities.   Yours faithfully.    
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smt_89

JD Gym/Harlands problem

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Hello,

 

I joined the JD Sports Gym in Liverpool on a flexible, rolling contract, with no minimum contract. It can be seen on their website (I can't post the link)

 

Now this was in January. However, a few months ago (July or so) I wanted to cancel, due to lack of use, so I consulted their website and found this in the FAQ page:

 

How do I cancel my membership?

 

Just cancel your direct debit with your bank if you are out of any contractual period with us. Don't forget you can freeze your membership for up to 3 months for free instead. Please contact the club to do this.

 

Which is exactly what I did. I got a few letters from them regarding missed payments, and administration fees. I (naively) thought this may be a mistake, and left it.

 

After that I got this letter through at the end of last week stating this:

 

RE: Your membership to JD Sports Gym.

 

We are disappointed that you have not responded to our previous correspondence.

 

The September instalment has now been missed, resulting in a further administration fee of £15.00 being added. The total amount now to bring your account up to date is £59.98.

 

Please call the Harlands Helpline - 01444 449162 to make payment by DEBIT/CREDIT card and reinstate your Direct Debit Instruction. If you wish to pay by any other method, you must still phone us to discuss your options.

 

The telephone lines are open 9:00am to 1:00pm and 2:00pm to 5:00pm Monday to Friday.

 

If you to not call us by 13th September 15 then the collection of your membership fees will cease to be administered by Harlands and will be passed to a Debt Recovery company. This may incur you significant additional fees and ultimately result in court action.

 

I did what the website said. As far as I'm aware, I don't owe them anything. It wasn't a fixed contract. Am I liable to pay them anything? I just want them to leave me alone.

 

Any help would be fantastic.

 

Best regards,

Steven

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If there was no contract then there is nothing to pay.

 

At the very most it 'might' be one final months fee, BUT most certainly nothing more, and definitely not their unlawful

penalty fees, or admin fees as they call them.

 

You'll have to check their rolling contract and what it says about cancelling, most gym's will have a 30 day cancellation period, but you will need to check.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi SMT and welcome to CAG

 

Please check the T&C's and see if reference is made to a month's notice required prior to cancellation.

 

Let us know.

 

:-)


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Thanks for the replies guys.

 

Slick, I've been looking for a copy of my contract but can't seem to find it anywhere unfortunately

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  • How do I cancel my membership?
     
    Just cancel your direct debit with your bank if you are out of any contractual period with us. Don't forget you can freeze your membership for up to 3 months for free instead. Please contact the club to do this.

http://www.jdgyms.co.uk/faqs.php

 

Well their website doesn't help matters?

 

And this most certainly would have stopped me from joining!

JD Gyms will be using fingerprint recognition, so you’ll never need to worry about forgetting your membership card!

 

Although further down the page it clearly states ''Membership from £15.99 a month (tick) NO Contract (tick)!


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi SMT,

 

At this stage, I suggest you write a brief reply to Harlands :-

 

Dear Harlands,

 

JD Sports Gym, Liverpool

 

I refer to your letter of xxdate demanding payment of gym fees and your admin fees.

 

I cancelled the gym membership in accordance with the gyms' requirements. I will therefore not be paying you anything further.

 

Yours faithfully,

 

Let us know how they reply. You'll no doubt hear from CRS soon and we'll probably tell you to ignore them.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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