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Parking charge notice - met parking services, riverside leisure centre


Mr Ferfus
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Hi there.

 

My mum parked at the riverside leisure centre in Norwich to attend a swimming class, and was later told about a membership to attend the centre. This followed by significant delays to the application process pushed her stay over the two and a half hour limit on the parking.

 

I have attempted to contact the manager of said facility who basically says "its not our fault, its yours" and is basically refusing to do anything until he's looked into the delays that I feel he thinks I'm making up.

 

My question is where should we go from here? I can see that the overwhelming feeling on this forum is to ignore met parking and get on with life, and I feel that it is entirely their fault (there was one sign near the main door warning of the 2.5 hours and that it can be extended for the first 90 minutes only, which would not have helped in this case, and the fine notice on the signage is extremely small)

 

If I have broken any rules, please be accepting and inform me, I'm a bit livid over this to say the least.

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Ignore is the old rules.

 

Any manager with that attitude wouldn't get my membership! Was it Phil Wright (the general manager)?

 

Has your mum received the NTK (notice to keeper) yet?

Or was this a NTD (notice to driver) ticket on the windscreen.?

 

You will be able to appeal this speculative invoice, and win, as I see Metparking are members of the BPA, and a quick google shows

they've already appeared on BBC Watchdog.

 

DO NOT PAY anything.

Wait for the NTK first, then appeal direct to them, when they refuse the appeal they will (should) send you a POPLA code,

you appeal to them using various arguments, such as GPEOL, and then win. But ericsbrother will be better to advise you.

 

So if this is a free car park, how much does it cost after the free period?

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Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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The letter we received simply says parking charge notice across the top. Judging by the writing across the top it appears to be a notice to keeper.

 

The person I spoke to was a Nathan (didn't give a surname) and he has spoken to his manager, someone I can assume to be the general manager, basically he says the same thing as Nathan. They called back and were not apologetic at all. He just said "there were 45 minutes between getting out of the pool and leaving the site"

 

There are no pay machines, simply somewhat hard to read signs at 7 odd feet off the ground, and one sign at the door.

 

Edit:would uploading an image of the letter make things clearer? With personal details removed of couse

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If that is the treatment you get from the 'manager' as a new customer

Their is really no hope

It is THEIR problem as they employ these parking vermin

 

I would be looking at what other swimming places are around

Make a fuss let everyone know how they treat their customers

Facebook ect

 

Send the carpark an appeal they they will reject

Then on to POPLA

 

They would no hope in hell winning this in court

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If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Whwn as the car parked there and when did the NTK arrive through the post? These dates are important as they create a keeper liability if done correctly and no liability if done incorrectly. When we know the answer to that we can tell you what to write and to whom.

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If I remember rightly, Riverside Retail Park is covered by ANPR so there would be no ticket on the windscreen. I suspect it had to be done to stop the football fans from parking there (Norwich Football Club is just round the corner)

 

As they are members of the BPA, this can easily be batted away. MET will reject any appeal you make but should then offer the POPLA code so you can appeal further.

 

I do have to say, Two and a half hours on site is nowhere near enough free time to visit all the shops there and I include Morrisons in that. Also, why the hell go to Riverside? It's a ruddy nightmare getting to it, especially from the ring road.

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The parking I cident happened on the second of September at 9:31 to 12:23, and the letter has been received today (12th of september)

 

02/09/2015 "(offence)". .............. 12/09/2015 "NTK" . .................. 10 days so this is an ANPR job and they are "in time". ....... 14 days max from "offence" to "NTK".

 

Any chance you could post up photos of the signage at the entrance and the one on "the door" ????????????

Because that is the "basis" of their contract with you.

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Just been looking at google street maps. Is this still Highview Parking? What signs I have seen are not very clear so we could do with seeing photos of them.

 

On the side I can see, the cameras are attached to Currys.

 

Also, just down the road is a muti storey car park. which is part of the Riverside Leisure Centre. Can we clarify whether you parked at the retail park and not the multi storey?

 

Luckily, the road separating the retail park is a public road so I could go up that bit to see the signs. I would like to know how google street managed to go around the car park as well (just cos I'm nosy

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Bugger! Ignore everything I have said so far. :lol:

 

The signs at the entrance to the swimming complex are too blurry to to see properly however, I see that they do pool parties. I would assume these go over 2 1/2 hours so what procedures do they put in place for that. There has to be some management discretion there.

 

As an aside Places For People manages the centre on behalf of Norwich City Council so I would think a complaint to them would be in order too. Whether anything comes of it, suck it and see!

 

I seem to be digressing from your main point. You should appeal now and wait for the rejection. Pester the management of the complex. They should get this charge removed.

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They have procedures in place to extend the 2.5 hours but she was not informed of any of this, and the only sign advising of this is at the door.

 

The management said "there's a sign at the door, she's been here before, its her fault".

 

Not sure who I can contact about this further up but I shall have a go and see if I can find details for higher ups in the organisation.

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They have procedures in place to extend the 2.5 hours but she was not informed of any of this, and the only sign advising of this is at the door.

 

The management said "there's a sign at the door, she's been here before, its her fault".

 

Not sure who I can contact about this further up but I shall have a go and see if I can find details for higher ups in the organisation.

 

That's easily done.

 

David Cowans

 

Places for people

80 Cheapside, London, England, EC2V 6EE

 

 

He is one of 6 directors. If you really want to be a PITA you could write to all 6 :madgrin:

 

Sandra Dodd

Timothy Hewett

Peter Kirkham

John Oxley

Christopher Phillips

 

All at the same correspondence address.

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After a little more searching, this.

 

[email protected]

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Finally, after searching for ages, I found this on their website.

 

We are located adjacent to Norwich City Football Club in Wherry Road, just off Carrow Road. There is a free car park for customers for up to 2.5 hours. Customers wishing to stay longer must make prior arrangements with reception. To prevent unauthorised use the car park is monitored by Met Parking and fines will be issued.

 

FINES!!! Nope. Methinks they need educating on the law.

 

According to them it is Met Parking.

 

How could you let them know in advance that you would stay longer in their car park. It was their actions that caused the delay.

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Finally, after searching for ages, I found this on their website.

 

 

 

FINES!!! Nope. Methinks they need educating on the law.

 

According to them it is Met Parking.

 

How could you let them know in advance that you would stay longer in their car park. It was their actions that caused the delay.

 

This was my argument, but all I got in reply from "Nathan" was "its the drivers responsibility and she should have let is know at the time" which I feel is a disgusting attitude.

 

Thank you for your detective work in finding details about their addresses and names, I shall be contacting them about their disgusting attitude.

 

Met parking have an online appeals form, should I begin by using this or should I go all out and use paper mail?

 

Also any advice about which aspects to use as an appeal would be greatly welcomed as I am really not sure what would apply in this case

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With Met it won't matter what you say, they aren't going to allow the prospect of some money to get in the way of facts are they so you even say your budgie died and it won't make a heap of difference however. With this appeal, I would just state that it was the management of the complex that held the driver (never admit to being the driver) up so it is their fault.

 

When they reject you, they should give you a POPLA code. This is when you do the full appeal and this is where it could be interesting.

 

As Places for People run the centre on behalf of Norwich City Council, I would assume this to be council land so getting sight of any contract is a must.

Met parking are a commercial for profit company so any agreement will be with PfP, not NCC ( who actually rules the roost, so to say)

 

Insufficient signage. (Met have to prove they are compliant)

Genuine Pre Estimate of Loss (GPEoL) They will have to say how they justify the fee charged.

 

The beauty of this appeals system is that it is binding on the PPC but not you :smile:

 

The ONLY way Met could ever get a penny out of you is by taking court action. As far as I am aware, they haven't taken anyone to court this year. Even if they did try it, I could see them off and I am an idiot :whoo:

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May I ask? Is there a pecuniary loss?

 

In other words was your parking costing the landholder money? Were there other spaces available? Was there a game on?

 

Unless you have cost the site or landlord money they cannot enforce. However, if there was a match then that can be construed as income.

 

If there was not a match then you write to the issuers of the charge and inform them that if they cannot prove a pecuniary loss then they cannot claim. Otherwise it's fubar.

 

Good luck!

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Insufficient signage. (Met have to prove they are compliant)

Genuine Pre Estimate of Loss (GPEoL) They will have to say how they justify the fee charged.

 

In light of recent revelations regarding fake timestamps by another operator, I'd also be throwing in accuracy of times and traceability/calibration of the clocks used as an argument.

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Might be worth a trip out. As far as I can see, the cameras are inside the car park facing the entrance but the seem to be quite low down. I know there is a height barrier on site to stop vans etc but IMO puts Met at a disadvantage for accurate photo recognition.

 

I can only spot two signs within the car park but there is some shrubbery in the way so a physical trip would be in order. Luckily, I live about 25 miles away but my son lives in Norwich :madgrin:

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I'm heading out into Norwich city today in the car since its raining. I'll nip down there and get pictures of the signage and post them up here.

 

There was definitely spaces available (I've never seen it full) and there was definitely not a football game on.

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Can you also photo the sign saying the bit about extra time if needed and the sign at the entrance. Estimate the height of the cameras pointing at the entrance as well

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Can you also photo the sign saying the bit about extra time if needed and the sign at the entrance. Estimate the height of the cameras pointing at the entrance as well

 

 

Can do. Will be heading down there at about 11 ish

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i took pictures of the height of the vast majority of the signs (and their contents), the sign near the door warning about the extra time, the main sign near the entrance, and one that is barely visible on the way in (above the drivers eyeline on the way in, potentially even obscured by the roof of a car).

 

the only one at eye level is at a disabled space (despite being told by "nathan" that there were multiple) is VERY easily obstructed by a car parked in this space.

 

[ATTACH=CONFIG]59302[/ATTACH]

 

this is the sign that is easily obscured on the way in by the roofline of your car, especially if you are watching for cars and pedestrians

 

[ATTACH=CONFIG]59303[/ATTACH]

 

[ATTACH=CONFIG]59304[/ATTACH]

 

these look to be the anpr camera, id guess that they are about 10 feet from the ground.

 

[ATTACH=CONFIG]59305[/ATTACH]

 

[ATTACH=CONFIG]59306[/ATTACH]

 

i only seem to be able to get these 5 to upload

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here are the other 5 images

 

[ATTACH=CONFIG]59307[/ATTACH]

 

[ATTACH=CONFIG]59308[/ATTACH]

 

[ATTACH=CONFIG]59309[/ATTACH]

 

[ATTACH=CONFIG]59310[/ATTACH]

 

this is the sign at the main entrance, and unless you stop at the entrance you cant read it.

 

[ATTACH=CONFIG]59311[/ATTACH]

 

this one i find particularly humorous. the only way to read it is to stand in the middle of the shrubbery!

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