Erudio have sent default notice and debt collector at the door!

[desperatelyseekinghelp]

Hi,

I have been eligible to defer my student loans since forever.

 

I went on maternity leave march 2014 around the same time as Erudio started sending me deferal forms.

 

Due to having a new baby and zero sleep I struggled to understand what was happening but didn't send the forms back.

I was also made redundant a few months later.

I told them verbally and by email that I had been made redundant.

 

Fast forward to now,

I'm a full time mum and my income is zero.

 

I've sent them a letter from my previous employer which confirms redundancy and my final salary which was below the threshold.

 

They have now sent a default letter

 

I'm pretty certain a debt collector rang the doorbell last night at 10pm and today at 8pm!

 

Help! What do I do?

[dx100uk]

Erudio don't do door stepping

and even if they did

like all doorsteppers or DCA's

THEY ARE NOT BAILIFFS

 

and have

 

NO SUCH LEGAL POWERS.

 

if you have deferred successfully for numerous years

 

I'd be inclined to simply fill in a copy of the old SLC form

 

and send that in.

 

just remember that Erudio is Arrow Global, the are a DCA.

 

dx

[desperatelyseekinghelp]

Their email...

 

 

"Thank you for your email.

 

In regards to your query, we sent you a ''Notice of Default'' letter on 30/07/2015 and there was no response from yourself as a result of the serious arrears that have accrued, the account has been terminated and the full balance of the loan is required to be paid.

 

Your account is in the process of being passed to a Debt Collection Agency, who will become your main day to day contact. They will be able to set up a formal payment arrangement with you. This process can take 4-6 weeks. If you would like to reduce your balance in the interim you can make a one off payment with us."

Edited September 8, 2015 by desperatelyseekinghelp

[dx100uk]

so...you forgot to defer.

 

no big deal.

 

all they have done is what any creditor would do

they think you should repay now

because you didn't defer.

 

I'd simply send them a filed in copy of theold slc deferment form[we have it here]

 

or the most recent one from rodeo...[remember their forms have now been changed

to not compel you to answer unnecessary and intrusive questions.]

 

not a lot they can do really.

 

dx

[desperatelyseekinghelp]

But can they register the default on my credit file?

[i hate bailiffs]

But can they register the default on my credit file?

 

Yes they can

Have you lots of late payment fees?

You can reclaim them

[WindySock]

In regards to your query, we sent you a ''Notice of Default'' letter on 30/07/2015 and there was no response from yourself as a result of the serious arrears that have accrued, the account has been terminated and the full balance of the loan is required to be paid.

 

If they have done that, then you no longer have any legal right to defer I'm afraid.

[desperatelyseekinghelp]

So what will happen? I have zero income. My husband pays for everything!

[dx100uk]

IMHO you should not be penalised for 'missing' deferral you wee quite entitled to do.

 

if this were the SLC still they'd accept it

 

just because its a fleecing DCA under a diff name,

its unfair that they wont.

 

dx

[desperatelyseekinghelp]

So what do I do?

 

 

I'll send them the SLC deferral form with the letter from my employer,

 

 

which I've previously sent,

 

 

confirming redundancy.

 

 

Can I complain to the ombudsman?

[dx100uk]

pers I don't think your redundancy is nowt to do with it

 

 

your main issue is you simply forgot to defer due to the new born.

 

 

if/if not you were made redundant or earning or not

you were still under the threshold whichever way you switch it out

 

 

dx

[WindySock]

Completely irrelevant that you were under the threshold. It was your responsibility to defer in line with the T&Cs, and quite simply you did not.

 

If you don't bother or remember or some life event gets in the way that doesn't matter.

 

The loan has been called in in full as they are entitled to do.

 

http://www.legislation.gov.uk/uksi/1998/211/made

 

15. If the borrower does not make a repayment under the agreement when it is due, the lender may ask him to repay the loan in full immediately. The lender may do this even if the borrower’s obligation to make other repayments is currently deferred.

 

I appreciate and applaud that dx100uk is trying to sugar coat this or find a way out, but SLC used to do exactly the same thing in some cases. Not all, but once they defaulted and enacted that clause 15, that was it. No going back.

 

By all means complain and go to the FOS, but you will get exactly no-where. Give it a go though as I would not be more pleased to be proved wrong on that.

 

Assuming you are stuck with the whole thing being due and payable now, then you will need to decide what to do.

 

There are no credible account of Erudio going to court in cases like yours yet, so it's quite possible they will do the bottom feeding DCA things and threat but do nothing. However, you should start to think about what you would do if they should.

[desperatelyseekinghelp]

I have no money or assets so what can the court do?