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    • Thank you for your very quick response.    I am asking for (almost) a full refund, in that I am asking for monies paid to him ( I paid over this due to directly paying for certain materials eg steel beams, planning applications, engineering calcs and drawings etc)  however, I anticipate that I won't get the full refund and am realistic about this.  I just did not want to ask for the amount to rectify and then him bring it down so that I am having to pay a lot of that too. Ideally he will cover the cost of rectification, plus consequential losses plus some to cover inconvenience.   I have had 3 independent quotes for the rectification of the works, coming in at £22-26, 000 including VAT.   The main issue is the roof in the loft, the windows and patio door replacement and the ensuite shower room needing taken out and replaced due to lack of water tight-ness and drainage issues.   I anticipate that the whole roof will need replacing and possibly some of the wooden structure of the dormer due to water ingress. all the decorating will need redoing which isn't included in the costs and I will also likely need temporary accommodation.      I have not got the kind of money to fix this, all the money I had was spent on this works. I am not covered by my insurance as they say this is a consumer issue, they also aren't permitting me to use my legal cover, which I am pursuing with the financial  Ombudsman service.     I don't believe a loan to be an option for me as I will be seeking one for IVF.   From speaking to him whilst he was doing the job, he does have money- kids in private school, nice house, flats they rent out, decent cars etc but whether the assets are in his name I do not know, how would I find this out?   Do you know what the type of inspection would be or who I would approach to do such an inspection?    
    • Hi DK, i put in my defence that I wish to show a video entering the car park and pictures to show the T & C.  They are there but it would be dangerous to stop the car and read these as they are at the entrance to the car park you cannot safely walk down to them to read    There are no signs where the driver parked. And no T & C at the pay stations.  I believe no contract can be enforced because you cant read the T & C .  
    • I have this morning received from the County Court Business Centre a Notice of Proposed Allocation to the Small Claims Track. Should I do anything other than fill it in requesting my nearest County Court? Clearly I won't be requesting the mediation service.
    • It would be helpful if you could simply produce a skeleton – bullet pointed – chronology of your letter because it's rather a lot to go through. I do understand that you are asking for a refund of the entire cost of the works. If this is correct then I think that this is unachievable. Presumably some of the materials which have been supplied and some of the installation is useful and at the very least you would have to pay for those. The starting point here would be to get an independent inspection – maybe two independent inspections – of the quality of the work and to make a report as to the problems. You would then need a couple of independent quotations for the costs of repairing the defects to the standard which was expected when you first commissioned the work. If you could get loans, then we can take it further. The fact that the builder is not limited liability company is important to the extent that they are not able to phoenix themselves – meaning that they not able simply to go into liquidation and then reappear under a similar name but escaping their legal liabilities. On the other hand, if you find that you're going to have to you bring the claim then you are going to have to identify the builder – and any assets – and preferably any property that they owned. Can you do this? Also, it will be in your interest to keep this issue to a figure less than £10,000 in order to keep you within the small claims limits for County Court claims – otherwise you risk a fair amount of costs if you happen to lose the case
    • Thanks for opening SO,  nothing since May as you saw before I received a debt collection letter from a 3rd party.   As they got no response ON CHRISTMAS EVE I received  a new 'CLAIM FOR DEBT' containing a handy 'previous case notes' from a court appeal that went wrong. They include an affordability schedule, they have upped it to £182   They are sending the letter in accordance with Pre-action Protocol for Debt Claims (PAP) contained in the Civili Procedure Rules (CPR) You have 30 days to complete the enclosed or possibly face court acton.   'If you ignore this letter and fail to respond proceedings will be issued against you and may increase you liability for costs"   I can then tick a box saying A,B,C,D  etc.  I owe the debt, I owe some of the debt, I dispute the debt, I dont know i owe the debt,, I will pay buy need time, Im getting debt advice, I h ave provided docs,  i need more docs or info, sign and send back.   Ignore or respond?   Cheers!    
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

another compliance officer visit -** RESOLVED **

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see, exactly as we said. Hope you feel calmer now - though I know I'd be fuming about the neighbour, but that's a different type of stress.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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  • 4 months later...

well its me again (had login problems and password couldnt be recovered so had to make a new sign up) on friday the 28th january i recieved yet another letter from the dwp stating : we are reviewing your benefit claim . is this another way of saying a compliance officer is visiting you ?

asks for proof of id , post office, or bank account statements,most recent work slips (on esa support) isa statements etc.

there calling out on the 10th feb.

its already been a lousy start to the year and seems to be gradually getting worse . mum passed away on the 8th jan , family brothers,sister stopped talking to me completely (thats a mystery) . been pushed out of anything to do with funeral. had mild heart attack plus a grandmal fit in my mums home day she passed away . Now this , wife also got followed by a very obvious 4x4 range rover while taking her sister to work a few weeks back .



what next can i complain ,its like a personal vendetta letter is basically saying that its important that we tell them of changes as we could have to pay money back . different story last time when they hadent paid us for our eldest daughter for 2 years ,but could only pay us back 1 years money .



this letter to me is just a reworded compliance letter ,but why me/us again ? we keep our selves to ourselves dont go out socialising farest we go is the local tesco and thats too much for my mind to tackle at best .



cant i complain about this ?

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its probably just one of those things you have come up for review twice in a fairly short space of time. The chances are the officer is unaware of what an awful start to the year you have had. You could ring and ask if it can be postponed- don't ask don't get!!!!

Please do not ask me for advice via PM as I will not reply.

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thanks for the support , il let wednesday come and go ,

with the rough time ive had in the last month or so whatever their reason is

i doubt it could be any worse with what ive been through lately .



could be something could just be the fact our daughter is now 18 ,

even though we dont get anyhing for her except child benefit (£20)

which ever one it is ,it may be to check that .



it could be the funny sided fact that my sister takes her sister to work as her car was off the road for a few months

and as explained we had been noticed that we were been followed .



thing is there twins ,not identical but alot alike , maybe just miss identification .

np there she lives across the road so she can just call over if its something like that .


i now have family issues (siblings) so need to find the legal (financial) and housing sections .

as there's something a miss and ive literally been kicked out of the family so to speak ,

as i believe in moral values where as they believe in £££ signs

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well compliance officer called again with 2 allegations ,



1 i was working at a garage again as the first complaint only a few months ago .

no garage name no pics etc nothing . said she remembers calling years ago ,

the next allegation was a belter


said she had reason to believe we had a vast amount of money on the property .

i now know this is family related due to mum's death only last month .



as i got accused of taking her building society book ,

i had ,had enough by monday phoned my sister and told her what i thought about it ,



my brother then sent me a really nasty text ,

so knowing i wasn't blocked i phoned him up argued with him

and then out of the blue he says

" i no you dont have the bank book as i took it the day mum died"

i was fuming literally .



today spoke to the woman said about the family fued ongoing she was at the time taking paperwork out of a folder ,

she quickly put the paperwork away and just said thats it nothing to do with us .


never had to sign anything etc .

my wife asked what happens next and she just said ,

just let us know if you get any inheritance over the 6k threshold .


they could follow me to the end of the world and back daily

and i still wouldnt be working in a garage so i know its all lies .


just wondering is this the end or is there any more investigation ,maybe with the complantant?

im so depressed over mum dying then been accused of theft then this

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my wife asked what happens next and she just said ,just let us know if you get any inheritance over the 6k threshold .


I would recommend reporting any inheritance if/when it is received even if it doesn't take you over the £6,000 threshold. This will cover yourself if there are any more reports of undeclared savings triggering yet another compliance visit/


I think I speak for all here: You have our sympathies at this difficult time. I know what it is like to lose someone close.


If you need someone to talk to, the Samaritans have a 24/7 help line you can call. Alternatively. there is the Cruse Bereavement Care helpline.





No... you can't eat my brain just yet. I need it a little while longer.
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  • 1 month later...
Thank you all for your support and help , I just hope I be as helpful to another forum member at some time .


I sure you will be able to- your real experience of a compliance visit & that actually they are not that bad. Nothing like assurance from someone that has been through it.



Hope things are improving for you

Please do not ask me for advice via PM as I will not reply.

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