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Flybe Date booked is not date in confirmation email

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My Sister booked a flight on 11 July to fly out on tues 28th july and return on tuesday 11th aug.

She fortuitously took a picture of the booking confirmation screen that came up after she paid.

But when the conf email arrived (which she did not check) it was for return on the 12th Aug

Unfortunately she only discovered this at the airport on the 11th aug when she tried to check in for her return flight..

So flybe being what they are I feel that even if she had checked on the day of booking and discovered this error they would have fobbed her off anyway. The T&C's are no changes after booking.

So how to sort this out. I believe she is due compensation or something, she had the screenshot saved and used it as her flight ref to check in, and to organise all her taxis transport etc. I can see why she did not feel the need to check the confirmation email.

 

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