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Harlands Hertsmere leisure


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Hi everyone

And thank you in advance for your help.

We received a letter today from CRS

asking us to call 01444 449165 and have given us 7 days to respond

The letter states they have been employed by Hertsmere leisure as your membership remains in arrears despite previous letters being sent.

As a result of this our fees totalling £153.72 have been added. Therefore your account now stands at £580.72.

In bold red writing it says

We want to reach an ameicable resolution with you.

And ask us to call their non-premium rate number

It lists 3 options that we have

It is signed Rob Avery collections manager

Thank you

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Hi SM,

 

More of the usual rubbish from them. You have NO need to contact them like they want.

 

Ignore and keep us informed.

 

:-)

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Ensure you make those complaints now to TS and the CMA regarding the clown outfit the gym is using to harass you, keep a diary of events also.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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No time like the present IMO.

 

Actually if you want to bait them a bit, you could respond in kind to them, and give them three options,

Return it to the gym, as no payment will ever be made.

Get an adult to read your correspondence, confirming that no payment will ever be made.

Seek legal advice regarding the fact that no payment will ever be made, and the fact that their fees and charges are unlawful.

 

Option four, is to grow up, and stop playing on mommy and daddies computer.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 5 weeks later...

Happy new year everyone. Just a further update they have sent a further letter with threat of court action. The worrying thing is that they keep calling sons phone even though he has blocked their number they seem to keep using fresh numbers.

Is there a template letter I can send them to stop harassing him.

Thank you all.

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Hi SM,

 

YS can write a brief letter to Harlands saying :-

 

You are aware this matter is in clear dispute yet you continue to harass me with phone calls.

 

Such calls are being logged and will be included in my complaint to Trading Standards and The CMA.

 

I require that you keep all communication in writing only and desist from harassing me with phone calls.

 

Ignore the latest threatening letter - if they were serious about court action, they'd have started it already.

 

:-)

We could do with some help from you

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Time to ramp it up, lodge a formal complaint with Ofcom regarding the misuse of the communications network to commit the criminal offence of harassment.

 

Inform YS, or get him to report the malicious calls to his network provider, they should be able to change his number for free.

 

Complain to the CMA also regarding the actions of the gym and that they have caused this harassment.

Complain to your local MP regarding this too, and have them raise the issue in the commons, refer them to the late Beryl Brazier case (google it)

and tell them that the industry continues to act with impunity and go un-policed.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 2 weeks later...

Hi all sorry another update sent the letters but today we have received a letter saying

We regret that despite out attempts to reach an amicable resolution to your account, you remain in arrears to hertsmere leisure.

We must now give notice that failing to reply to this letter within the next 10 days will result in your account balance being passed to Zinc Group Ltd. one of the leading providers of debt recovery solutions.

We would still like to resolve this matter. We're happy to listen to your reasons for not paying and will do whatever we can to reach an acceptable resolution for both parties. All that is required is for you to call us on 01444 449 165 by no later than 24th January 2016 so we can discuss your account further

Rob Avery

Collections manager

 

Any idea what we should do?

Thank you

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Standard procedure for Harlands.

 

It's a very lame attempt to intimidate you into paying money you don't owe and to contact them in a panic that a powerless DCA will be sending round the 'heavies!'.

 

Ignore it, add it to your complaint with the CMA, TS, local MP, & BBC Watchdog.

 

Absolutely nothing at all to worry about, put it back in the envelope and shove it in the drawer with the rest of their nonsense.

 

Just rang them for you, there's no-one in today, so I'm leaving an empty message on their answer machine....

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Agreed.

 

Ignore this standard waffle from Harlands/CRS and let us know when Zinc contact you, so we can help you send them scuttling off.

 

:-)

We could do with some help from you

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EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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  • 6 months later...

Hi Stressedmum and thanks for this update.

 

It's so important that folk here on CAG hear that Harlands/CRS, Zinc and Spratts do not carry through all their threats.

 

I hope you hear nothing more from them now.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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