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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Stepchange & dmp


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yes and yes

 

 

list your debts please

 

 

for each one:

 

 

original creditor

type of credit

when taken out

when defaulted

outstanding balance

who you pay now

how much you pay now

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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answer each of my question for each of you debts please

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi DX and fkofilee.

 

 

 

Original creditors are

 

 

HMRC Tax Credits, Overpayment, Outstanding Balance £7,614.59 and £49.61 via stepchange

 

Barclaycard, Credit Card, OB £4620.65, and £23.08 mth

 

Halifax PLC, Overdraft, OB £3541.74and £23.08 mth

 

Marks and Spencer, Credit Card, OP B£3349.55 and £12.46 mth

 

Halifax, Hubbys Credit Card, OP £2335.83 and £8.76 mth

 

Restons Solicitors Ltd, OB £1671.15 and £6.34

 

Creation Financial Services OB £1066.50 and £5.02

 

Halifax PLC , Overdraft, OB £299.50 and £5.02

 

Halifax PLC ? ? ? ? £4.53

 

Where I have missed details out, that is because I cannot remember who the original creditor was..

...and for what type of credit it initially was.....sorry :(

 

They are all paid proportinately via Stepchange

 

We have been using Stepchange for approx 20 months

and were paying only the necessary minimum payments to the creditors for as long as I can remember prior to that.

 

Hope this info is what you need in order to advise me..........Thank you

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HMRC... First off... Lets see here,

is the Overpayment correct.

Have you verified this with them and asked them how they have come to this conclusion?

--> SAR Them - Its free. Look at the templates in my signature.

 

Each of your credit card debts need to be checked and checked again for

 

--> PPI Payments

--> Default & OL Charges

--> Any charges that are unreasonable.

 

Please tell us who they are with -

-- Original Creditor or a DCA?

If DCA, then you need to send a CCA Request and a £1 Postal Order each.

 

Restons... Interesting... Are you subject to a CCJ?

Who was this debt originally with?

Why are Restons Involved?

 

Please also confirm whos debts belongs to who

... You seem to have bundled everyones debts together...

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Stepchange took both mine and my hubbys debts as a package.

That's why they were both together.

 

Neither the us have s CCJ, so obviously an original creditor may have passed s debt on?

 

No I haven't asked HMRC to verify the debt...but I will.

 

What does OL stand for please?

 

I also intend to ask Stepchange if they can provide us with a copy of all the original creditors that we sent them.

 

And does the fact that I am in receipt of DLA make a difference in any of this?

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What does OL stand for please?

 

Over credit limit fees (penalty charge)

 

Restons are Solicitors as you are probably aware....and only act/collect for creditors once legal action has been threatened/ commenced.

 

Restons Solicitors Ltd, OB £1671.15 and £6.34

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Then why are you paying the Solicitor...and for what debt?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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It was only when I printed details off from Stepchange this morning that I noticed RESTONS and I cannot remember who the original creditor id hence the fact I want Stepchange to tell me who it was. I thought there must have been some automatic transfer of debt ownership between SC and the original creditor to Restons?

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You need to investigate...just for your own satisfaction...but Restons dont buy debts..they are not a DCA......they only act for DCA,s on legal matters.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Barclaycard, Credit Card, OB £4620.65, and £23.08 mth - send a CCA request to whom is paid thru DMP

halifaxlink3.gif PLC, Overdraft, OB £3541.74and £23.08 mth

 

Marks and Spencer, Credit Card, OP B£3349.55 and £12.46 mth send a CCA request to whom is paid thru DMP

 

Halifax, Hubbys Credit Card, OP £2335.83 and £8.76 mth send a CCA request to whom is paid thru DMP

 

Restons Solicitors Ltd, OB £1671.15 and £6.34 send a CCA request to whom is paid thru DMP

 

Creation Financial Services OB £1066.50 and £5.02 send a CCA request to whom is paid thru DMP

 

Halifax PLC , Overdraft, OB £299.50 and £5.02

 

Halifax PLC ? ? ? ? £4.53

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Thank you for that help DX, I shall get on with that today.

The ones that you haven't commented on.....do I presume there's no way if challenging them?I really appreciate everyone's time and helpfulness

I am also in receipt of DLA, do the creditors need to take that into consideration?

Edited by shirlthegirlx
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" I am also in receipt of DLA, do the creditors need to take that into consideration? "

 

You would like to think so ...but unfortunately no.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Thank you for that help DX, I shall get on with that today.

The ones that you haven't commented on.....do I presume there's no way if challenging them?I really appreciate everyone's time and helpfulness

I am also in receipt of DLA, do the creditors need to take that into consideration?

 

 

looks like it wouldn't hurt to SAR Haliprats.

 

 

get all the statements.

 

 

could be stuff to challenge or reclaim?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

looks like it wouldn't hurt to SAR Haliprats.

 

 

get all the statements.

 

 

could be stuff to challenge or reclaim?

 

 

dx

 

Exactly what I said before.

 

Could be rife with charges and PPI :)

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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  • 4 months later...

Would be interested to know if Shirlthegirlx had any success in writing off her debts.

But I wouldn't bet on it, and like her, I'd be very hesitant to share such personal banking information on a website.

 

 

No matter what anyone says, hackers, banksters, HMRC can all snoop on you and do it legally or illegally.

 

 

Atos for instance use Hacking Team technology. Oh yes they do, just go and look on wikileaks No such thing as a secure website.

 

to my problem with Stepchange, and Citizens Advice Bureau, who direct you to Stepchange.

 

 

Stepchange are backed by the banks, CAB don't tell you that, (NOT A WORD)and are NOT independent good-guys who understand the awful, deceitful, deliberately confusing gobbledygook that is DESIGNED to get people into debt bondage.

 

 

No they are an integral part of this stinking capitalist grab everything culture, we now live in.

And at the other end are companies like Marstons Debt Collections, a multi national company who receive contracts from the HMRC and banks then charge extortionate "admin" fees to bury any hope a debtor has.

 

 

The Advisory Group of these include Elizabeth Filkin OBE, an ex Citizen Advice Bureau cheif., and Marc Gander who runs this website. How much do they pay you Marc ?

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Firstly as Marc is an adviser of Marstons, it would "help" me to understand why no one tells a Stepchange customer that "admin" fees are sky high when the banks hand over the debts to companies like Marstons. And what is stopping Marstons from passing these debts on again to put customers even further in debt. What's stopping them ?

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