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Hi

I hope someone can help

 

 

I need some advice

 

 

I have items from bright house and at the time of taking them I was in a better finanicial position

 

 

now I'm struggling and don't know what to do as 2 of the items I originally had I no longer have as I sold them to make ends meet

 

 

now I just want to take the other item I have back

 

 

how do I explain why I no longer have all the items

 

 

and what would happen thanks

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why not get all the statements via an SAR

and get back all the insurances you've paid

that are reclaimable?

 

 

how long have you had each item?

 

 

dx


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Good Morning aprilshowers15,

 

Thank you for getting in touch.

 

Firstly, I am sorry to hear you are currently experiencing financial difficulties.

 

It is unfortunate that the goods have been sold elsewhere and you are not able to return them as this would stop any further requests for payments.

If you wish to return the other item you currently have, this can be done by contacting your local store direct and arranging a collection. Alternatively, if you are able to take the item to your store, it can be terminated from your account and again, no further payment would be required.

 

In regards to the two products that you no longer have in your possession, I kindly request that you speak to your Store Manager as they are best placed to discuss payment options and to assess any affordability issues you are currently experiencing.

We understand that our customer’s circumstances can change at any time and we have a number of options available to help reduce payments. Therefore I would advise to have a chat with your Store Manager who can review your current situation and come to an agreed arrangement that is suitable to both yourself and BrightHouse.

 

If you require the phone number for your local store, please visit http://www.brighthouse.co.uk/store-finder

 

Alternatively, If you require any further information or assistance, the Customer Relations team will be happy to help and can be contacted on 0800 526069 or via email to customer.relations@brighthouse.co.uk.

 

Many thanks

 

Jason

Web relations

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Do as above but take an income and expenditure sheet along with you so you can show the problems you are suffering.

 

Even though you have done wrong, there would be no point in the shop getting angry with you, the goods are gone, so as long as they agree an arrangement you can afford it 'should't' be a big problem.

Edited by Conniff

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