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On 12th August I posted that BT had negligently deleted 9 years work by deleting my emails and the complaint went through the BT 'in house' complaints procedure which did not comply with their published 'rules' and maladministration took place. I then sent the complaint to the Ombudsman Service-Communications(OSC) to review, they are the appointed Alternative Dispute Resolution(ADR) expecting that they would review the procedure only to find that the maladministration at the OSC was worse than that suffered from BT, I then complained to the Independent Assessor(IA) who found in my favour.



The OSC decision is final and cannot be appealed even thought it has been found to be legally flawed and based on nothing more than false assertion, this has all taken 18 months to discover which has delayed any 'due process'. It is clear, I now understand, that the OSC are not equipped to deal with complaints about BT when the complaint is about 'negligence', 'maladministration' or 'misinformation' as they are more guilty of these topics than BT are which is why BT are and will remain the most complained about Internet Service Provider in the land.



The OSC is a private company and as such have no obligations under the freedom of information rules and it seems they are also exempt from Ofcom control/regulation which came as some surprise after the event, Ofcom were told that, in my opinion, that the OSC were showing signs of 'incompetence' but showed nothing more than passing interest even though the IA was less than complimentary about the OSC and BT do not follow guidelines that Ofcom do have control over.




I will be interested to hear from others with similar experience of BT and or the OSC.

Edited by holdon
formatted for easier reading

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