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Michael Browne

Delayed airline passengers 'missing out on millions in compensation'

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Delayed airline passengers are potentially missing out on millions of pounds of compensation, according to an investigation by Which?.

 

The consumer group found that between June 2014 and May 2015, 37 million passenger journeys to or from the UK were delayed by 15 minutes or more.

 

About 900,000 people could be eligible for compensation, but only around 38% of them ever claim, Which? found.

 

Passengers delayed for over three hours are entitled to up to 600 euros (£422).

 

Those protected by the Denied Boarding Regulation have to be flying with an EU-based airline or flying from an EU airport.

 

More than 9,000 flights are delayed for three hours or more each year, the group said, with an average of 97 passengers on each flight.

 

Which? director of campaigns Alex Neill told BBC 5 live: "We want people to assert their rights and hold their airline to account for those delays and claim the compensation that they are owed."

http://www.bbc.co.uk/news/uk-33833059

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