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    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
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Help! Harlands / Xercise 4 Less / Money to be taken tomorrow!!


kjm987
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Hi everyone!

 

I have read previous threads in this forum, but have began panicking and would much appreciate personal help!

 

Long story short,

my direct debit of £9.99 bounced on the 5th of August due to lack of funds, and I fully admit responsibility.

 

 

I was on holiday until Tuesday, and returned to a letter dated 6th August saying that the £9.99 plus £25 admin charge

will be taken from my account on the 16th, and will not be able to stop after the 14th (tomorrow).

 

I emailed the company on Tuesday (after reading threads advising to stay off the phone)

however have had no reply other than a generic thank you for your email which I received yesterday.

 

In my email I stated I would be happy to pay the £9.99 on the 16th,

however should they take the £25 I will be unable to pay my next monthly instalment and would need to cancel my membership.

I was hoping they would waive the fee as this is a first time offence.

 

I haven't used the gym in two months, so would be looking to freeze my membership anyway,

but I don't want to cancel the direct debit if it will result in further letters and a damaged credit rating.

I am desperate to get this sorted today so they don't take money I don't believe is theirs (admin charge).

 

Any advice would be gratefully received!

 

As a side note

- I have since looked up my membership terms and conditions, and the email given at the time of joining says

I have paid no admin fee and am paying £9.99 for 11 months.

 

 

I joined in the gym, with a member of staff, however she charged me £10 admin fee and I was not told it was a year contract at any point.

 

 

Is this enough of a reason to phone the gym and complain?

 

Again thanks for any help!

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phone your bank

cancel the DD

 

 

there is no legal remit whatsoever for them to charge any admin fees.

 

 

as for you credit file

these accounts do not show

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi KJM and welcome to CAG

 

I doubt Harlands will waive their admin fee because this was your first bounced DD. This is NOT how they normally work.

 

But you will get nowhere by phoning the gym or Harlands. Stay off the phone and, if they call you, tell them "In writing only ! " and then hang up.

 

It may be too late to cancel the DD payment if it is due for payment tomorrow. However, if it is paid by the bank, you can get the full amount refunded under the DD Guarantee Scheme.

 

The good news is that, if Harlands have tried to take their £25 admin fee on top of the monthly fee, you have good grounds to cancel the gym agreement with immediate effect. The grounds are simply that Harlands are abusing the DD mandate by making you pay unlawful and unenforceable penalties.

 

Let us know if the DD was paid by the bank, or not.

 

Then we can help you start dealing with Harlands/CRS.

 

Do not worry about the threats that Harlands make. They have no power or authority and they will not affect your credit rating.

 

Also, read other threads here to see how folk deal with Harlands and the problems they cause.

 

:-)

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I stand by Slicks advice. YOu will have grounds to cancel it based upon abuse of the DD Mandate. Your bank will be able to claim the money back from them. You shouldnt get any charges and if you do then you complain.

Harlands will pass to CRS and itll go from there, but even so... This wont stand up if it is scrutinised properly.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Sorry for the delay in reply! Thank you all for your advice, it has calmed me down!

 

The £34.99 was taken from my account, so I believe my next step is to contact my bank and ask for it to be refunded as it was unauthorised?

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Hi KJM,

 

Did Harlands take the DD on 14th Aug and was it for £9.99 plus their £25 admin fee.

 

Is the next DD due around 5th September.

 

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Hi KJM,

 

If you DO want to remain a member of the gym, let us know. We can draft a different letter.

 

If you DON'T want to remain a member, you could now write to Harlands as follows :-

 

Dear sir or madam,

 

Membership at Xercise4Less, XXXX [town or city]

 

My DD payable on 5th August was not paid by my bank and you then applied for the £9.99 payment again, plus a £25 admin fee.

 

The admin fee on top would leave me in financial difficulty and I have therefore had the full payment refunded by my bank under the DD Guarantee Scheme.

 

Your admin fee is an unlawful and unenforceable penalty and your attempt to charge this is unfair to me, despite membership T&C's including provision for such charges.

 

Accordingly, I consider the membership agreement to be unfair and withdraw from it with immediate effect. The DD mandate will be cancelled with my bank.

 

If you make further demands of me, I will make formal complaints to Trading Standards and to The CMA.

 

Yours faithfully,

 

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Hi all,

 

Just had this email through today and wondering how to respond?

 

We thank you for your email,

 

One of the terms of this agreement, which you have agreed to be bound by, is that "If you fail to pay any monies due under this agreement or if any Direct Debit is returned unpaid or if any cheque is returned unpaid or if any other form of payment is not honored for whatever reason, you shall pay us on demand an administration fee of £25."

 

£25 is the amount deemed by our directors as representative of our costs in dealing with the administration involved with a missed or returned payment. When we submit for a payment by Direct Debit which is then returned, we are also charged by the bank. The charge also covers the costs we incur to reapply for the payment out of your regular payment dates and sending letters.

 

The administration charge cannot be removed as it has been applied correctly as per the terms and conditions of your membership.

 

Should you wish to cancel your membership you would need to discuss this directly with Xercise 4 Less as simply requestintg the money back and cancelling your Direct Debit does not cancel your membership.

 

Please note we will continue to chase for outstanding payments and the money that you have claimed back unless we have direct information from Xercise 4 Less to not chase this.

 

As you have below stated you understood the charge would be applied under the Terms and Conditions then this has been applied correctly and our charges are under the guidelines of the Financial Conduct Authority, this makes the charges lawful and enforcable, should you have felt these were unfair you should not have signed up to the facilities.

 

For all Enquiries Call Harlands : 01444 449166 () Quote Reference : 32878272 /

 

Office hours: Monday to Friday, 9am - 5pm

 

Yours sincerely,

 

Casey for Harlands

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Hi Kjm,

 

Their comments saying, " ........our charges are under the guideleines of the FCA, ........ " are utter tosh in my opinion.

 

I see no reason to reply to Harlands as you've already said all you need in your last letter.

 

Let us know what they send next.

 

When Harlands/CRS next contact you, I may consider a letter to the gym, as well as complaints to Trading Standards and The CMA. The gym should be made aware that the reason you have cancelled is the unfair manner in which Harlands have treated you.

 

:-)

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yep utter tosh

 

 

even the FCA call them a penalty regardless of its level

and thus they are unlawful.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes, don't even dignify their letter with a response.

 

Let them add all the admin fees they want - they won't be paid !!

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Every time they add their charges, email me, I'll collate them for you... Contact the CMA and lodge a formal complaint with them.

http://www.which.co.uk/consumer-rights/problem/i-think-theres-an-unfair-term-in-my-contract-what-can-i-do-

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 3 weeks later...

Hi everyone,

 

Apologies I haven't been on in quite a while!

 

I received a letter this morning:

 

... 'A payment of 34.99 has been issued to your bank for an indemnity claim made by yourself. As explained previously, this payment was due and as such, in line with the terms of your agreement we have applied a 25.00 administration charge meaning that you need to pay 59.99 to clear your arrears.

 

Please contact us etc. ...

 

Failure to pay this sum by 23 SEP 15 and reinstate your direct debit instruction for your ongoing contractual instalments will result in further charges.'

 

Also, I have been receiving texts from 'xercise4les' with rejoining offers, which would suggest I am now no longer a member.

 

Am I just to continue ignoring?

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Whether it's from Harlands, CRS or anyone, ignore it for now,

 

Replying to them would be a waste of time and paper.

 

Keep us posted.

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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  • 1 month later...

Hi everyone

 

Since last post I reviewed another letter from Harlands, same as usual demanding payment. This stood at £164.91, £94.98 of which is arrears and the rest I'm not sure what it's made up of. This letter said to contact by the 7th of October but I ignored it.

 

I today relieved a letter dated 27th October, from CRS. They've added £66.50 so now say I owe £231.41. This appears to be a standard letter from Rob Avery giving me 3 options, and says they'll cease further letters for 7 days.

 

Am I to continue ignoring? I refuse to pay it.

 

Also, been receiving a few suspicious texts which I have kept, the lastest from 'X4L' saying my account has now gone into default and to phone a number. Obviously I'm ignoring this too, but is it normal procedure to send confusing texts from numerous senders?

 

Thanks all:)

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