Refused refund

[jaffacat]

Hi. I bought an expensive designer dress online from a small shop in Northern Ireland. The dress arrived and when I went to try it on, I noticed a lot of loose threads and a lot of the sequins were falling off it. I took it to a seamstress who said that there was nothing she could do with it because it looked like cheap Chinese rubbish. After numerous unanswered calls to the shop I returned it with a covering letter asking for a full refund. The shop replied by saying that the dress was sent out in perfect condition and could be returned to me but a refund would not be happening. Where do I go from here? Many thanks in advance, Leighanne.

[citizenB]

How did you pay for the item and what was the value.

 

I am not sure if SOGA would be of any use to you.

 

Did you take photographs of the dress before returning it ?

[Conniff]

Can you put some dates on when you ordered, when it arrived and when you sent it back ??

[jaffacat]

I paid with debit card and it was £140. Dont think I took any photos! Surely I should be covered under the Consumer Contracts Regulations? Whether it was faulty or not I'm entitled to a refund anyway?

[jaffacat]

I ordered it about 2 weeks ago, received it 2 days later. Tried unsuccessfully to call the shop and sent it back a week ago special delivery. Had no contact from the shop until I sent a text message to the owner today.

[Conniff]

https://www.gov.uk/online-and-distance-selling-for-businesses/overview

[citizenB]

I think there is a different way of getting the card provider to assist in this if it is a debit card.

 

Have a read of this...

 

https://www.citizensadvice.org.uk/consumer/different-ways-of-buying/buying-goods-and-services-on-credit-or-by-debit-card/extra-protection-when-you-buy-on-credit-or-debit-card/extra-protection-when-you-buy-with-a-debit-card/