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Refused refund


jaffacat
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Hi. I bought an expensive designer dress online from a small shop in Northern Ireland. The dress arrived and when I went to try it on, I noticed a lot of loose threads and a lot of the sequins were falling off it. I took it to a seamstress who said that there was nothing she could do with it because it looked like cheap Chinese rubbish. After numerous unanswered calls to the shop I returned it with a covering letter asking for a full refund. The shop replied by saying that the dress was sent out in perfect condition and could be returned to me but a refund would not be happening. Where do I go from here? Many thanks in advance, Leighanne.

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How did you pay for the item and what was the value.

 

I am not sure if SOGA would be of any use to you.

 

Did you take photographs of the dress before returning it ?

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I ordered it about 2 weeks ago, received it 2 days later. Tried unsuccessfully to call the shop and sent it back a week ago special delivery. Had no contact from the shop until I sent a text message to the owner today.

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Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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