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New pet reception at Eurotunnel Calais


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I've just had an email about the new pet reception building that opened this week.

 

Hopefully this is good news for anyone travelling with their pet, because the old building was pretty small and the dogs were quite close to each other. Cats looked particularly unhappy to see a bunch of dogs in there and should like the drive-through facility.

 

We crossed on a bitterly cold winter's day and there was nowhere to sit with your dog, just the car. If you have to wait for your crossing, it can be very uncomfortable for all concerned. It's not clear if they have any refreshments for pet owners in the new facility, because we ended up taking it in turns to go into the main terminal. We didn't see any seating outside that dog owners can use, which would be a nice addition.

 

I'm having trouble posting their email and can't find anything online atm, will try to post it below,

 

HB

Illegitimi non carborundum

 

 

 

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I can't get the email to copy and paste, so I'll type it up. Still nothing online that I can see.

 

HB

 

Dear [name]

 

Great news! Our impressive new Pet Reception Building in Calais welcome its first pets through the doors on Thursday 6th August.

 

We listened to your valuable feedback to help us create a stress free environment to conduct DEFRA's pet check regulations.

 

Bright eyes and wagging tails put smiles on everyone's faces, so now you will find;

 

- A larger pet exercise area

- Air conditioned reception

- More parking

- A drive through pet check-in

 

We think it's the cat's whiskers and hope you will agree!

 

We look forward to welcoming you and your precious pawsome pets soon.

Illegitimi non carborundum

 

 

 

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Here you go HB - Popped the following into Google

 

"Eurotunnel's new pet reception at Calais" and got quite a lot of hits.

 

 

http://www.thegooddogguide.com/blog/eurotunnel-le-shuttle-pet-reception-makeover-in-france/

 

http://www.eurotunnel.com/uk/tickets/travelling-with-your-pet/

 

Below are some FAQs for those using the shuttle.

 

http://www.eurotunnel.com/uk/traveller-info/pets/pet-faq/

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Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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