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    • There is no sample letter for this kind of thing. All the very circumstances are generally speaking so dissimilar – that you need to make your own letter. I have no doubt that Hermes has a complaints process and that is what you need to engage with. I'm not saying that their complaints process is any good. In fact as far as I hear, it is rubbish – but you need to begin it and to make sure that you keep copies of screenshots already emails or letters so that you can show that you have raised a complaint with them and after waiting a reasonable time, say, 10 days to 14 days, you gave up or else they declined your complaint and then you decided to start taking formal action.  
    • Hi    I’ve spoke to my GP and they said they’ve been told by the government not to hand out any letters for people and I need to go onto the government website and I can get a letter of there.    I’ve searched all over the website and can’t find anything but the template for the exemption card I already have.    It makes clear on the website that you don’t need to proof any medical exemption but the police and shop keepers clearly think otherwise.    I don’t no if I’ll have an argument now since my doctor won’t even see me so I can proof my anxiety. I don’t fancy paying solicitors fees if it has to go to court. I’d struggle paying the £200 fine at the moment let alone anything else.    I’m going to ring CAB today and see if they can help in anyway. I think it’s likely I’ll end up paying but I really don’t think it’s fair as I followed the rules the government set.    If I do have to pay it is there anyway I can pay it in instalments or convince them to still give me the £100 discount? I’m not a solicitor so I’ve needed more time then two weeks to figure out were I stand.    Thanks  Andrew 
    • If i was to contact AX today and tell them a family member can loan me the money for a new car so the hire car can be collected . i could see what they say to this. Is this a good idea?
    • I am sorry i find this forum bit hard to navigate can you please provide me the link where i can see any sample complain letter, so the letter text i sent in my previous post is not a complaint letter?   Secondly i don't mind at all if you are correcting me, English is not my first language and it is much appreciated that you correcting me, i have found the correct word "tampered". Thanks  
    • Young Professional Preparing For Your Future: the free new virtual learning programme for young people aged 14 - 16 from Youth Employment UK View the full article
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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hya all

 

 

i am hoping some one will be able to give me some advice

 

 

i bought my house 8 years ago behind a morrisons store

everything was fine was told noise was kept to a minimum and that was fine

 

 

about a year after moving in then the trouble started

deliveries early hours from 10 at night untill 6 in the morning

 

 

banging of trolleys wagons reversing even laughing and joking from the warehouse staff 7

 

 

years we have been complaining to morrisons and council

 

 

eventually 3 week ago we had a noise monitor fitted off the council and are waiting on the results

my daughter has just started secondary school and this is an important time for her

but she is been woken at least 4 times a week and

 

 

the situation is now that my daughter sleeps in the bedroom with the wife while i sleep in my daughters room

well sleep is the wrong word i have had 2 strokes and the situation is realy putting me at my witts end

 

 

i have looked on the internet for solicitors who are willing to take my case on a no win no fee basis

but without any luck.hope anyone can help thanx in advance martin

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I don't think you would get anywhere going to court and no Solicitor would take it on a no win no fee basis. There are loads of supermarkets around the country near residential properties and Morrisons would fight it.

 

Your best bet is to speak to neighbours about this and as a group complain to Morrisons head office. Perhap they can put in some infrastructure to limit the noise. There are materials that can be used to absorb noise and to stop it carrying. It probably would not cost Morrisons too much to make a few changes that would make a difference. Hopefully the noise monitoring will assist with making Morrisons take action.

We could do with some help from you.

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thanx for the prompt reply i have spoken to neighbours about it and they are the same i have found out that most have experienced problems with noise and 1 elderly neighbour stated that when morrisons applied for planning permission she attended the council meeting and the residents was assured off no unreasonable noise as the loading bay will be on the far side but they put it in the back off our street instead for some reason i am trying to find the original drawings from the local council thanx for the advice... martin

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thanx for the prompt reply i have spoken to neighbours about it and they are the same i have found out that most have experienced problems with noise and 1 elderly neighbour stated that when morrisons applied for planning permission she attended the council meeting and the residents was assured off no unreasonable noise as the loading bay will be on the far side but they put it in the back off our street instead for some reason i am trying to find the original drawings from the local council thanx for the advice... martin

 

Get some comments from neighbours you can write down. Put together a letter and get the neighbours to add their names/addresses. Then Morrisons can see that it is more than one person.

 

Locally there was a planning issue and some people got together an action group with an internet site, posters put on lamposts around the area etc. The planned changes did not go ahead. It also helped that a major landowner and someone very well connected also objected, causing the investors in the development to pull out.

 

Sometimes the voices of many can be more powerful than any actions by one person. Embarrass Morrisons to take reasonable actions.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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