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We purchased a fitted kitchen from a well know retailer, the cost included fitting.

 

After 2 years the dishwasher is faulty and the kitchen worktops have started to swell between the joints where water is getting in.

 

I have contacted the company and they say the dishwasher warranty has expired, in addition the 12 month fitting warranty has also expired.

 

The company now say i will need to pay for the dishwasher and worktop repair.

 

Is there anything I can do? Thanks.

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Have you tried contacting the manufacturer of the dishwasher. One assumes that a dishwasher would last much longer than 24 months and presumably if they were to include in their advertising that it will only last that long, they wouldn't sell very many.

 

I guess also that not many kitchens would be sold if again, they advertised.. our kitchen fittings last for 24 months only !!

 

Who have you complained to within the company - take it straight the CEO and ask if he/she considers it an acceptable length of time ?

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have a read of our customer service complaints guide before doing anything further.

 

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?435-General

 

You will find the guide in the library section I have linked above.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks for the link. I will have a read.

I emailed the company and received this reply.

 

Thank you for your email, I am sorry to read of your concerns, just to inform you I have forwarded this on the Installation Team who would cover your area for them to look into.

 

 

 

In relation to your Dishwasher - this may not be covered under the manufacturer’s warranty, that comes with the appliance.

 

The Installation Manager once he has your records can ascertain this and advise you accordingly, should it be out of this warranty then it could still be reported but you would be liable for any cost.

 

 

 

In relation to your worktop joint, Your Installation Manager will need to discuss this with you as to how this may be rectified. This is covered under your guarantee but the free fit period elapses after 12 months so there will be a cost implication again I am sure the Installation Manager will cover this with you.

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Perhaps have a word with Trading Standards see if they can give some advice on this for you.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Presumably you don't mind contributing something towards cost - a very small percentage as you have had the use for 2 years.. but you should still expect for both the kitchen and the dishwasher to last a darn sight longer than 2 years !

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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