Past Dur Credit & old BT 'debt'

[richard123]

A bit off topic as it relates to a DCA but thought I'd keep it here having it together.

 

Got this from BT today, with a 25% charge added. Any advice? I don't dispute the debt.

 

 

Mr XXXXXXXXX

 

BT Ref: XXXXXXXXXX

 

Date 03/08/2015

 

Dear XXXXX,

 

We've passed your debt of £141 to a debt collection agency.

 

We've sent you several reminders but you still haven't paid us what you owe. So we've now passed your debt to Pastdue Credit Solutions, an authorised debt collection agency and member of the Credit Services Association (CSA) who will get in touch with you about paying it off.

 

We've also added a charge of 25%, included in the outstanding balance above, to cover the cost of us handing over the debt.

 

If you want to stop this going any further:

 

visit Pastdue Credit Solutions's website at http://www.pastduecredit.co.uk to make a payment, or set-up regular payments, or

call 0141 951 6448 to make a payment, or to talk about your financial circumstances and agree what you can afford to pay regularly until you settle your debt , or

contact the agency by email [email protected] or write to them at 1 Blair Court, North Avenue, Clydebank Business Park, Glasgow G81 2LA

If you don't pay, or make an arrangement to pay what you owe over time, we might recommend legal action to recover your debt. Legal action would mean extra costs to you, and might affect your credit rating.

 

If you've paid us in the last few days, you can ignore this letter.

 

Yours sincerely,

 

XXXXX

[Bazooka Boo]

I'd redact that properly, as has your full name.

 

You can ignore powerless past due, just file their puerile missives in file 13.

 

Deal with BT direct.

 

I know you've added this here, but it will get more advice if you start a new thread about it in the telecomms forum.

 

How did this come about?

And you can ignore their added fee as well! Chancers!

[richard123]

I'd redact that properly, as has your full name.

 

You can ignore powerless past due, just file their puerile missives in file 13.

 

Deal with BT direct.

 

I know you've added this here, but it will get more advice if you start a new thread about it in the telecomms forum.

 

How did this come about?

And you can ignore their added fee as well! Chancers!

 

Edited. I'll post on the telecomms after tea!

 

 

I was forced out of a property due to several gas leaks and through my own bad choices,

cancelled my DD and all communications with BT and signed up to another provider.

 

 

They originally kept asking for over £500 and when I just kept saying "no" and that I was unemployed

they've all of a sudden dropped it to the above figure. £100 roughly minus the 25%.

 

 

Should I just call BT up directly and offering to pay the fee minus the 25% in instalments?

 

They've said that they won't deal with me directly,

 

 

I assume this is bull?

[Bazooka Boo]

I wouldn't call them unless you can record your calls.

 

Write to them (or email) and make them the offer, if they again claim that you have to go through their tin pot DCA, then it is clear they don't want your money.

 

And you pay no-one.

[dx100uk]

new thread created.

 

 

dx

[dx100uk]

urm.. suddenly give you a £400 discount...

 

 

doesn't really bade well that you owe anything does it?

 

 

whats the supposed bill for?

[richard123]

From what I understand it was an early termination charge because I stopped paying my bill. I told them I was leaving due to be forced to move back home as the property the internet was installed at was inhabitable.

 

This is the breakdown of what they say I owe:

 

Line Rental

7 Feb - 18 Feb 15

This is a refund of your Line Rental which you paid in advance up to 18 Feb

2015.

-£6.58

Line Rental*

6 Feb 15

You cancelled this service while on contract - so this charge is for your

Line Rental to the end of your contract.

 

 

Package Package

Refund Broadband and Calls

7 Feb - 18 Feb 15

This is a refund of the price of your Package which you paid in advance up

to 18 Feb 2015

-£8.90

DPC for Free BT Home Hub 5

6 Feb 15

You have left BT Total Broadband within 12 months - so this charge is for

the cost of your broadband equipment

 

Total rental and other charges

£112.90

 

I was only a couple months into the contract so the charges do seem low. However charging £65 for the homehub is scandalous, especially given they didn't once ask for it back. I still have it so can easily send it back to them and deduct £65 from whatever they claim I owe

 

Leaving £47.90. Will offer tomorrow, anyone have an email address for them? The contact us section is awful!

[richard123]

new thread created.

 

 

dx

 

Thanks DX!

[dx100uk]

I had the same

funny same sum too

£112.90

 

 

I sent the hh back you ring up and they send you a free box and label

 

 

they then wiped the outstanding money for me

 

 

dx