Jump to content


GAME: Order Query/issue (Advice Please)


Shads
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2309 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all,

 

hope I've got this in the right section.

 

I'm looking for a bit of advice in something regarding ordering online from Game.

 

My missus decided to order a playstation 4 game as a birthday present. (party was sunday 2nd aug, actual birthday is monday 03rd aug)

 

she ordered it online, albeit it was cheaper at other sites,

she paid the higher price for the item as it seemed only game was offering it with the option of 1-2 delivery days at the time.

she ordered is late wednesay morning (lunchtime latest)

 

after no show of the item on thursday, friday or saturday! she decided to contact them saying something along the lines of

 

"I chose to order my game from you as I could pay to receive the game within 1 to 2 working days.

I could have paid less for the game from another site but wanted the game for a present that I needed for the weekend.

 

 

I am very disappointed that my order had not arrived within the two working days after choosing to pay more

just so that I could get the game on time!

 

 

I now have no present that is needed for tomorrow!!

I would appreciate a refund of the £1.50 postage that was paid.

It would also be a good gesture for you to pay the difference of me choosing your site to purchase my game,

I wouldn't have paid more if I knew it wouldn't have arrived.

I would have only paid £41.99 if I had bought the game through Amazon!"

 

they replied with:

Thank you for your email. > >

Looking at your order I can see that you paid for first class delivery. > >

 

 

Unfortunately we are never able to guarantee delivery times as we do not deliver your order ourselves. > >

 

 

I can only apologise for the delay and hope that you order is with you shortly. > >

If you require any further assistance, please do not hesitate to contact us

 

after doing a little research (although she's not actually sure if its right or anything, she tried with the following email:

 

Hi Dan

I am very disappointed with the response to my email.

I have read through your terms and conditions and there is nothing in there to state

that having paid extra for my game to arrive that it is not your responsibility.

 

 

It is legal that from the moment a customer pays for their goods or service to the second it's delivered,

the retailer - not the courier or delivery company - is responsible, as that's who the contract is with.

 

 

Therefore I would appreciate the compensation that I previously stated in my email.

 

 

Also compensation for the embarrassment of not having a birthday present!

 

 

The game did not arrive again today!

I look forward to a positive response from yourselves.

 

they replied with:

 

Thank you for your email.

 

As stated in our terms and conditions we are never able to guarantee delivery times

as delivering your order is totally reliant on the courier.

Unfortunately this is not something that we would look to compensate.

 

Please see our delivery terms and conditions on the below link:

 

http://www.game.co.uk/webapp/wcs/stores/servlet/HubArticleView?hubId=690775&articleId=690776&catalogId=10201&langId=44&storeId=10151#https://newhelp.game.co.uk/websuite/en/wt#category=053bd4da-0d24-46c6-816a-a1265e4e4b55&component=faq&brand=game&answer=172121e9-b3db-4c96-859c-2547041be7fb&action=answer&faq_deflection=true&view=answer

 

If you require any further assistance, please do not hesitate to contact us.

 

as of now Monday 03rd August, it still hasn't arrived (5 days later on a paid 1-2 shipping method)

 

I decided to come on here as I've always been an admirer of this fantastic community,

one which as helped me out personally before.

 

 

want to know. if they had paid the difference and refunded the P&P i wouldn't have an issue,

but the fact they've been like this and i did have a very unhelpful person the phone earlier regarding this,

i feel a little determined to try and make a point.

 

Do we have any right to complain? or argue? refund? money back/owed?

or any advice on how i can move forward with this issue?

anything would be greatly appreciated and i look forward to any or all of your response.

 

sorry for such a long post. hope you forgive me!

 

many many thanks in advance

 

kind regards

 

Ash,

Link to post
Share on other sites

pers I would have thought that atleast a GOGW would be in order

 

 

so the game has NEVER arrived?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

pers I would have thought that atleast a GOGW would be in order

 

 

so the game has NEVER arrived?

 

 

dx

 

Nope, as of Tuesday 04th August the game has still not arrived. Nearly a week later after paying the addditional postage for 1-2 days (not to mention the additional price for the game with them instead of other places for that 1-2 day delivery option)

 

Ash,

Link to post
Share on other sites

I guess they are correct in their statement that they have no control over the delivery once is despatched. If they are going to "guarantee" a delivery time, then they would have to use Special Delivery or a courier which of course would cost more.

 

£1.50 would only have covered Recorded delivery mail and unfortunately they cant even guarantee 1-2 working days on that as it is despatched with other ordinary 1st class mail - in fact they cant even guarantee a signature !!

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

how did you pay by the way?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

then if it was a debit card do a chargeback

or if it was a credit card

do a section 75 claim

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

then if it was a debit card do a chargeback

or if it was a credit card

do a section 75 claim

 

I'll have to find out which card she actually used.

 

With a section 75 claim via credit card, hasnt it got to be a minimum

Of £100 spend? Or have I missed read/heard that?

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...