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Moved to a new build a couple of weeks ago, Took a number of calls to get the NPower billing set up for Electricity (as apparently their systems were offline at 7:30PM on a Friday :lol:). but all is done now. Living in a 1 bed new build flat, that they estimated as around £24 a month. I've given two readings and used about £5 in a week or two.

 

Their website estimates my usage to be around £100+ a month. Then they set up a direct debit for £52 a month.

 

Called them again (I have a recording), and the lady said it was an estimate (!?). I told her I have a call recording of the man that set up the account saying it would be £24, then she verified it should be £24, and changed the DD for me.

 

I asked her why it would have been set to £52, and she said it must have been a typo.

 

Seems like they're being intentionally crafty here.

 

My question here, is that now everything seems to be set up, and sorted, should I just stick with them, or should I expect problems with them down the line? There are many threads about them here.

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I too was quoted a lowish monthly DD only to find that it had pretty much doubled when they started taking money. It seems to me they increase the price every September/October and then after they make their profit announcements, they then give me a huge refund around about May/June.

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1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

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2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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NPower are OK if you give them regular meter readings say atleast once every 3 months. Then as long as you have a competitive tariff with relevant monthly payments, you should not have a problem.

 

I am with SSE via Ebico and it is easy to manage the account online. Ebico don't apply standing charges, so if you are a low energy user they are cheaper. When i was with NPower, i was paying over £100 more per year and always had a credit balance running. NPower like having customers runnning credit balances, enough that if there is a payment hiccup, there will not be a debt. They always like adjusting direct debits up and down depending on usage to maintain the credit balance.

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If you want advice on your thread please PM me a link to your thread

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Do they also refund the interest?

 

 

Nope.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Uncle B, they take meter readings twice a year. I think I have worked out what they are doing.

 

I perhaps have one month of high usage, so they up the DD to cover that, except they then keep the same DD in place for 6 months, which of course then builds up an excess of credit.

 

I am thinking that the next time they write and say they are increasing the DD, I will tell them , no they wont - I will pay any excess for that month and see what the next reading is.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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