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so got the bundle in the post today.

 

what do i do next?

 

they sent a huge lot that was quite daunting BUT for example...

 

i emailed them about 20 photos. some of them are not included. about 15 have been printed out 12 times or more each creating half an inch.

 

the notes only go back as far as this most recent complaint and does not record earlier calls.

 

there is no record of my orignal request to join and the quote given to me.

 

there are lots of undated printout of letters that i was not sent (contracts etc that are not emailed or posted) that i have never seen before.

 

the statements of the accounts etc are in the amended order as given to me recently by Npower but are not an accurate date order of when things happened.

 

My calls where i was counted down on etc and hung up to cheering are not recorded on the cdrom, nor are alny of my early calls of concern about the account other than my first ever phone call to them.

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You should write to them and tell them that the information is incomplete and that the clock is still ticking.


Dont let the parasite dca's prosper

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