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Hi, I don't know if this is the right place for this but I've googled about and I just can't think what to do about this situation. :|

 

I ordered something from Etsy and waited about 2 weeks for it to come (the items are all handmade so I expected it to take longer than usual). I contacted the seller who told me that there was a delivery attempt made but as no one was in they had left a card for me to arrange a redelivery.

 

I didn't have a card or anything left so I was a bit confused there and told the seller this. She gave me the tracking details and when I checked these, it said that a redelivery attempt had been made and that someone had accepted and signed for my parcel with a signature that wasn't even close to mine (completely different first initial and surname).

 

I asked my neighbours who had not accepted any parcels. I rang Royal Mail who asked me to confirm my address and postcode and they told me that the parcel had been sent to a different address but they couldn't tell me which one for data protection and told me that I should contact the seller to confirm the address they used.

 

They gave me the address given to them by Etsy which was my name and street and postcode but with one number different in the house number (a 1 instead of a 7). I've been to the house where my parcels have been sent but no one has answered despite it being very obvious someone is home and I've left a note telling them of the situation and of my contact number so they can ring me if it's possible for me to go and collect it and if they don't feel comfortable with that, asking if they could return it to the post office so that the parcel would just get sent back to the seller who could then send it back to me.

 

I've heard nothing from them at all. I'm really not sure what to do here as I have never entered my address incorrectly on Etsy and I've checked so many times and it definitely says the right number and I've had other parcels arrive to me from there but the seller has told me that she used the address given to her by Etsy and has sent me a screenshot of this to prove it and I honestly don't think she's lying about this.

 

So if it's not my fault that this has been sent to the wrong address or the seller's but the person refuses to give me my parcel, is there anything at all I can do or am I just out of pocket now?

 

Sorry for the mini essay, hope someone can help!

Edited by maroondevo52
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This is a very distressing situation. I will ask the team if they have any ideas.

 

Do you know if the seller handwrote the address or if it was printed ?

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Hi Luna and welcome to CAG

 

Approx what's the value of the item.

 

Did you pay by debit or credit card.

 

If the seller addressed the package wrongly, it's their responsibility. And it's their problem to recover the package if someone else took delivery

 

They should resend to your correct address or refund you in full.

 

:-)

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How do you know how the address was written (rather than printed), if it never arrived?

 

Maybe OP asked the seller ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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