Jump to content

 

BankFodder BankFodder


  • Tweets

  • Posts

    • I feel that people are focusing too much on the OPs property being a council house and putting responsibility on the council to resolve this.   imagine for a moment that the OPs house is privately owned, now what powers would they have to take action on the trees? Pretty much none without taking the tree owner to court right. Well as the trees are privately owned, that is the same power that the council have right now.   the information with the £375 will be inline with high hedges legislation as this will be the only power the council will have and it is common for there to be a charge for this.   this is not a social housing issue, but a neighbor dispute with a private homeowner.   i used to work as a tree officer for a local authority and from experience have seen that people’s idea of dangerous and what is actually dangerous are two different issues. A councils power to enforce tree works are also limited and will usually only be where a private tree poses a risk to the highway, not to another property as that is a civil matter (even where the council own the 2nd property).    With regards to risk to underground pipes, this is something you will be unlikely to successfully argue as various studies have found that unless a tree is planted on top of the pipe and crush it, the roots will not cause damage, but rather only enter through already damaged areas as they are opportunistic, any tree roots in drains are usually a secondary issue where a pipe had existing damage and to resolve it will require a permanent repair to the pipe to prevent recurrence.   the only options i see here are to calculate the height allowed under high hedges legislation (it varies depending on what direction the property faces , the location of hedges etc) and try to enforce that which will involve the fee. Otherwise there is little you can do as the private homeowner has a right to have trees in their garden although they may be liable if they were to cause damage to your property (such as a shed) or the councils property in the future.
    • Served on 16 Feb.   On reviewing the MCOL website today for an updated, I noticed that 1) Hermes has aknowledged the claim, but not yet filed a defence, and 2) that I there was a glitch / error on the form. Essentially, it looks like I had accidentally left the "I will send detailed particulars of claim" box ticke (I thought I had unticked it), with the result that the claim section has been truncated, and some extra text has automatcially been added - in red below):   "...Claimant seeks £XXX, plus I will provide the defendant with separate detailed particulars within 14 days after service of the claim form. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of..."   This is obviously not ideal. Is it better to try to amend the claim somehow, or to just submit a brief POC that a) clarifies that I am seeking £XXX plus costs (which was automatically truncated), and b) sets out my calculation of the £XXX?  
    • Hi   It amazes me how they pass the buck as they don't want to deal with a private homeowner but if the shoe was on the other foot they would be hammering down on you for breach of tenancy.   As this is council housing you need to make a Formal Complaint in writing to the Council Housing about this (as a social housing landlord they have a complaints process they have to follow). you need to exhaust their complaints process. Make sure and title your letter Formal Complaint.   From what you have posted this tree is not just a nuisance but also a Health & Safety risk:   1. The tree being overgrown is now a danger to the occupants/Guest/Visitors to your property   2. The tree has overgrown into the Council Housings Boundaries your property causing damage/endangerment to the occupants/guest/visitors.   3. As the roots of the tree are also overgrown into your property you have concerns that these may be causing/damaging to any underground pipework that may be within the boundray of the property.   4. So far the Councils actions have been to treat their Council Housing tenant as a third class citizen with a private homeowner aloud to cause endangerment/possible damage due to these overgrown trees which are encroaching on your council house property/bounderies.   You also require clarification why you were sent the Healthy Neighbourhood Information which states I have to pay £375 to make a complaint. (make sure and attach a copy of the response that states this cost)   You also require copies of the following:   1. Complaints Policy (not the leaflet) 2. Customer Service Standard (not the leaflet) 3. Health & Safety Policy (not the leaflet) 4. Public Liability Insurance Policy. (not the leaflet) 5. Clarification from you if their is any underground pipeworks running through the bounderies within the garden area (you should have full knowledge of this it being your property/plans) 6. Compensation Policy (not the leaaflet) 7. Equality & Diversity Policy (not the leaflet)   When you get the above policies sit with a pen/pencil/highlighter and take you time reading them and just think to yourself 'DID THEY DO THAT' if not mark it then leave it for a while then do the same again this way you can basically throw/write back stating the haven't followed x policy with which part of that policy and your reason. (you are building evidence to use against them using their own policies. I would also like to refer you to The Local Government (Miscellaneous Provision) Act 1976: http://www.legislation.gov.uk/ukpga/1976/57/part/I/crossheading/dangerous-trees-and-excavations     You need to remember yes it is the Council but the Council Housing is a separate entity and is a Registered Social Landlord (RSL)   Is the Council Housing classed as a registered Charity? (what is their registration number whether charity or RSL?)   Also have a wee look at this CAG link:     
    • @rocky_sharma   Fame at last!!   Dunno how much help it would be in your case, but I could try digging out the txt of my defence if you think it might be relevant to your defence. We might hafta do this via PM, then e-mail though if ya wanna go down that route.   Good luck with yours anyway mate.
  • Our picks

L111

Help dealing with a 4 year old debt from Vodafone ** Ref #11092656 **

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1661 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Good Evening, I'm not sure whether I should be posting this in the debt section or this one so I would be grateful if someone could direct me..

 

 

Basically in 2011 my girlfriend took out a contract phone with Vodafone. The phone was for her then boyfriend, and he agreed to pay for it (although it was in her name). She has recently found out that it hasn't been paid for all this time, and the debt has been passed onto a debt collection agency, at the sum of £2480. The timeline according to Vodafone is this:

 

 

25th July 2011 - Contract taken out

11th August 2011 - First direct debit cancelled

14th August 2011 - Payment missed

16th August 2011 - Account has gone into "collections"

15th March 2015 - Account passed onto debt collection agency for £2480

 

 

Now we totally understand that as the account was in her name, so she is liable for the balance, but what we can't understand is how Vodafone have allowed it to get this far. I spoke to a Vodafone customer service rep who informed me that after a missed payment, the customer is contacted via text message and post to inform them.

For some reason this did not happen (Vodafone looked through their records and confirmed that no letter had been sent regarding this account between 26th July 2011 and January 2014 (and that was just a marketing letter).

They also informed me that after 3-4 months of missed payments, the account is suspended, and then passed onto a debt collection agency. For some reason this also did not happen, they simply allowed the payments to mount up over 4 years.

 

 

All this time she was under the impression that her ex-boyfriend was paying it as she had no evidence to the contrary, and to be honest she simply forgot about it since it all seemed in order. Had she have known she would have cancelled it in 2013 when the contract expired (Vodafone also confirmed that it hasn't actually been used since 2013), and we'd only be looking at a payment of half this amount.

 

 

Do we have a legitimate complaint about the fact that Vodafone didn't inform her at all that she owed them money? Or for the fact that the contract hasn't been in use since 2013?

 

 

Thanks for any advice you can give.

 

 

 

*just to clarify, she hasn't moved house or anything, and Vodafone have actually confirmed they didn't send any letters

Share this post


Link to post
Share on other sites

Wow that is a whole new load of Vodafone-Grade BS.. They really are falling short....

Im having issues with putting up the Post for contacting Vodafone. Check the sticky threads, youll find it there.


 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

Share this post


Link to post
Share on other sites

Hi and welcome to CAG

 

Unless that phone call was recorded, I suggest sending a SAR to VF to confirm that they did not send any letters. No good sending texts to a phone she never had and VF should hold their hands up to this error. Unfortunately this won't remove the liability although I would expect VF to absorb some of the cost due to not sending the letters which would have alerted her to the problem much earlier than this.

 

Follow the link

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-APRIL-2015-**&p=2343766&viewfull=1#post2343766

 

read it fully and post up the auto reply number you should get.


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Share this post


Link to post
Share on other sites

Thanks for your advice. The link in that thread just takes me to the normal Vodafone home page, and if I click the contact us link on there, there is nowhere for me to enter a reference number. Any idea where I'm going wrong? Also yesterday I used a form to contact the CEO, am I best off waiting for his reply, rather than send it to them twice?

Share this post


Link to post
Share on other sites
Thanks for your advice. The link in that thread just takes me to the normal Vodafone home page, and if I click the contact us link on there, there is nowhere for me to enter a reference number. Any idea where I'm going wrong? Also yesterday I used a form to contact the CEO, am I best off waiting for his reply, rather than send it to them twice?

 

Hmm! me too. i will send the rep a message and see if he (or one of the others) can assist. I will raise the issue over the contact us page as well.


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Share this post


Link to post
Share on other sites
Hmm! me too. i will send the rep a message and see if he (or one of the others) can assist. I will raise the issue over the contact us page as well.

 

Thanks, did you get any joy with this?

Share this post


Link to post
Share on other sites
Thanks, did you get any joy with this?

 

Unfortunately not. I will check to see whether any reps are around.


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Share this post


Link to post
Share on other sites

After a little checking, the VF rep hasn't been around since 21st July. He may be on holiday but usually when that happens, someone covers.

 

Bear with us


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Share this post


Link to post
Share on other sites

Hi L111,

 

This seems a bit of a strange one.

 

So I can look into things further, ask your girlfriend to email me with her details via the Contact us form here.

 

To access the form she'll need to enter the code WRT135.

 

As well as stating her query in the question box, she'll also need to quote "CAG Forum".

 

Once sent, she'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

Share this post


Link to post
Share on other sites

Thanks, the reference is #11092656

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...