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Associates capital corporation hire purchase 2001 SUCCESS


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Well after 8 months of hell from CITI. Today I have a letter of offer for £3700!!!!! I have been told on many forums that as Citi weren't regulated in 2001 I had no chance of getting my money back. I had a complaint lodged with the Financial Obudsman and didn't have much hope. I had been bombarding CITI with emails but hit a brick wall. Then last week I searched the internetand found a Director at Citi. I realised that all of Citis email addresses ended with @citi.com. So I emailed this person and as the email didn't bounce back I assumed somebody had read it. Well couldn't believe it when I had a phone call the same day. He knew all my complaint and agreed that it was a shambles. He gave me what I thought was the usual speal about looking into it for me and getting it sorted. Couldn't believe it today when Ombudsman confirmed they had received an offer for £3700. I nearly fainted but as the Director had given me his number I called him to thank him. He once again apologised for Citis handling of it and said offer letter would be with me in a few days!!!! I would also like to add that CITI HAVEN'T ACCEPTED LIABLITY at all but just wanna get rid of me I think!!!!!

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Good stuff, just as well you stuck at them :)

 
 

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