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    • good you've learned to copy and paste.. now you need to answer the questions.....   where each one says Give answer here click it & just type your answer   as for all your documents, emails, appeals/replies etc there is a fully detailed upload<<clickme guide redact anything like pcn/ref no's, addresses, reg no's, pcn,email addresses of YOURS (ie anything they can use to ID you on here) but LEAVE all times/dates costs etc
    • Wait and see what they offer you then.  As I said above, if they have made a mistake it is possible that they might decide not to proceed out of embarrassment, even if the error is not such as to disadvantage you.  They did in SpeedyCBR1100's case.  You might get lucky too.
    • f you have received a parking ticket or a letter concerning a parking ticket:   Firstly, please check whether this is a PENALTY charge Notice or a PARKING charge. If this is a PENALTY charge notice from a County Council or TfL , please click HERE   Do not ever use or give an email address to a private parking company or their dogs   Choose the relevant section below: WINDSCREEN OR ANPR [for ANPR there will be TWO PIX of entry/Exit] copy and paste the relevant questions section to a new reply msg box in YOUR TOPIC...answer each question at its end..hit send/post   For a windscreen ticket (Notice To Driver) please answer the following questions....   1 The date of infringement? Give answer here    2 Have you yet appealed to the parking company yet? [Y/N?] Give answer here YES   If you have then please post up whatever you sent and how you sent it and the date you sent it, suitably redacted. [as a PDF- follow the upload guide] By email Has there been a response? Give answer here   Please AS A PDFFILE  ONLY ..post it up as well, suitably redacted. - follow the upload guide]   If you haven't appealed yet - .........DONT ! seek advice on your topic first.   Have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] Give answer here   What date is on it? Give answer here   Did the NTK provide photographic evidence? Give answer here   [scan up BOTHSIDES to ONE PDF of the PCN and your NTK - follow the upload guide]   3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] Give answer here   4 If you appealed after receiving the NTK, did the parking company give you any information regarding the further appeals process? [it is well known that parking companies will reject any appeal whatever the circumstances] Give answer here   5 Who is the parking company? Give answer here   6. Where exactly [Carpark name and town] did you park? Give answer here   please do not put JPG Picture files into your post   .............................   For PCN's received through the post [ANPR camera capture] (must be received within 14 days from the Incident)   Please answer the following questions.   1 Date of the infringement Give answer here     2 Date on the NTK [this must have been received within 14 days from the 'offence' date] Give answer here   [scan up BOTH SIDES as ONE PDF- follow the upload guide] please do not put JPG Picture files into your post   3 Date received Give answer here   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Give answer here   5 Is there any photographic evidence of the event? Give answer here   6 Have you appealed? [Y/N?] post up your appeal] Give answer here   Have you had a response? [Y/N?] post it up Give answer here   7 Who is the parking company? Give answer here   8. Where exactly [carpark name and town] Give answer here   For either option, does it say which appeals body they operate under. Give answer here   There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE   If you have received any other correspondence, please mention it here   Copy the windscreen or ANPR section to your thread and answer the questions... …….... In either case scan up bothsides of any letters/tickets in or appeals made out to ONE MULTIPAGE PDF ONLY please do not put JPG Picture files into your post I really don't know how to put all the emails and letters into a PDF and then  put them here.  I have written to all and sundry and have dozens of emails.  The last development was the Cllr for RBKC saying she can do no more but has got the payment date extended to the 5 August and am now waiting for the response from CEO of Peabody or his Media assistant. I find this site difficult to navigate and need someone to help me with technicalities.
    • Thanks for the update   FRB = future revenue benefit   Can you upload the letter you refer to in the last para of your last post but hide all identifiers  - see out upload guide.   I may suggest you send them the same letter I suggested in the post here, but you should alter it slightly to make it your own - https://www.consumeractiongroup.co.uk/topic/435744-hmrc-asking-me-to-repay-fast-tax-rebates-ltd-scam-rebate/?do=findComment&comment=5122682  
    • From Sunday, government payments reduce to 60% towards salaries, with employers paying 20%.View the full article
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CASHGENIE REDRESS - Telling me I am not eligible

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Are they kidding me?


Any advice would be really appreciated.


I had a payday loan with this lot a few years back.


They never made any checks on me, and lent it totally irresponsibly


. I ended up on benefits, and agreed a payment plan with them.


They then on the day my benefits were paid,

they took the entire amount from me, leaving me with nothing to live on for a month, including disgusting amounts of charges.


I was in tears, literally begging them/my bank lloyds for help,

they told me tough luck we can do what we like (Literally said this) and the bank told me we wont help.

I ended up scrounging and getting into more debt over it.


I have just seen that they have to repay people they did over, and I emailed them to ensure I am included.


Just got this back:


'Good Afternoon,


Thank you for your email.


Unfortunately, you are not due redress following a review of your account.


Cash Genie has been working with its regulator (the FCA), and an independent skilled person to ensure all customers who were affected by past business practices receive redress.


Cash Genie is contacting all customers who were affected. The redress has been verified and you were not affected by those business practices, although we appreciate your disappointment.


Kind Regards

Customer Support'


Is there anything I can do?

These guys still give me massive anger,


I wish I could meet their CEO face to face for how I was treated

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Ive been told that too, they even said that they MMF are responsible for the loan balance... And should be providing refunds to customers..!


We could do with some help from you.


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Receptaculum Ignis


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I have just registered here after hearing about the Regress thingy!


I also stupidly took out a loan around 2011 for around £100, they took over £180 out of a new bank account I held, this was around January 2013


, I called them today on their new redress number and someone told me I wasn't eligible for anything even though I didn't give them my new bank details!


I called their customer services number and someone helped me straight away, they still had old emails from me stating that I did not authorise them to take money from my new bank account in 2013,


I have JUST received over £180 back and they have closed my account


, I believe this was because they took the money out of a new bank account I held and I did not give them the new bank details, I was stupid and registered my details on their 3rd party websites! Good luck, keep going!

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Thank you for that!


I have just emailed them a full complaint detailing exactly what they did and when, and have been told I will receive a response within 24 hours.

Will let you all know!


Let me know what happens!

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I have just emailed too, I went to that Emma Steeley that runs it, Ive already received an email back from their complaints team :)


Keep it posted. :) Also one other thing. If you do get anything back, please make a donation to CAG :)


Turns out their Compliance Person Paula Watts has left the business, Her email is on their Interim License Number...


2 x Directors;



We could do with some help from you.


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Receptaculum Ignis


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This is the link to the story from the FCA



If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Finally had a reply.


They said although I am not strictly eligible, they can see they treated me unfairly, so offered me a £130 refund immediately which I accepted.


All good - makes up for it a bit after all these years.

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  • 3 weeks later...

Have a read of the FCA article that silverfox has posted up - and if you fall into any of the reasons the FCA have said, then you should send a formal complaint to the PDL company and if their response is still negative, you need to escalate your complaint to the FOS.

Have we helped you ...?         Please Donate button to the Consumer Action Group


Uploading documents to CAG ** Instructions **


Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first


1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read





2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS


Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.



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  • 1 month later...

Im not sure of the full procedure of the redress but what happened to me was I had a loan with them and didnt pay it back - I applied for a loan with another company (turned out to be a sister company) and they used my bank details I put in on the sister company site to take a months wages to pay of the loan with cash genie - sneaky


I had £732 refund last week.

Train hard...Fight easy

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