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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
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      • 0 replies
fkofilee

Cash Genie have been ordered to refund £10M redress - Make your claim ASAP

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One for the news books, Im affected by this, you should reclaim ASAP!

 

 

More than 92,000 customers of payday loan firm, Cash Genie, are due a share of £10m in redress after the firm was found guilty of making a number of "serious failings", including charging unfair fees and rolling customers' loans over without consent.

 

It would appear they are also withdrawing from the UK market, although claims should still be supported by the FOS.

Edited by citizenB

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Face it, Cash Genie and others are thoroughly dishonest.

Steer clear


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Im not apparently due a redress from them, because the FCA have told Motormile Finance that they have to pay out too!

Oh this is comedy gold!!!

 

Im emailing both Managing Directors, I cant wait... :lol:

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I've sent an email enquiry now to see if I'm due a redress. Should be because I think I paid them through Carter Forbes

 

EDIT

 

This is what they sent me

 

Your account is being reviewed and you will be sent a letter or an email within 4 weeks advising you of the redress due to you. You do not need to do anything else at this point, however it would be helpful if you could ensure that we have your up to date contact details.

 

Please can you send us your latest:

 

· Postal address

 

· Email Address

 

· Contact telephone numbers

 

 

More information is also available on the website; https://www.cashgenieloans.co.uk/redress-programme.php

 

Kind regards,

 

Customer Support

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Well thats scripted... I suspect its an auto response but.... Ive emailed their Complaints Team and The MD Emma Steeley... Already had a response to it with a reference...

Lets see, I used logical answers to their compensation analogy...

 

Things like the £51 DD Returned charge, Thats unjustifiable as per their reasoning. Things like the continuing rollover and it reaching £1332. Lets see how this goes.

 

2 x Directors;

 

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I had an interesting email direct from Emma Steely this morning asking me why I think I should deserve compensation... As I havent been identified that I was affected by there policies.

I have a quick question and this one involves MMF...History is MMF picked up 5 accounts for me, They were all written off as a goodwill gesture as they lost my letter stating 4 of them were fraudulent.

 

Emma asked me why I would be claiming compensation if the debt was written off by MMF and the points I stated were that they;

 

- Transferred the account to Carter Forbes

- Charged me £51 for a returned DD when they didnt take one.

- Didnt send me a statement every 12 months minimum.

 

I dont use this term ever but, Am I going to the well once too often? Or do I have a valid point ?,

I didnt pay anything to MMF until the situation was resolved... Which the account was written off...

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Did you receive the charge for the returned DD (even though it wasn't taken)

I think Sainsbury's and one or two other banks are sending out £50.00 comp cheques for not having sent statements as per the regulations

Not sure I understand the Carter Forbes bit.. however if you were harassed, then I guess you are entitled to something !


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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

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The response I got was;

 

Our parent company announced on 6th October 2014 that the they were pulling out of the UK online market, which is Cash Genie, but that it was committed to the Voluntary Requirement that I had signed when I joined the business in July 2014. As such, we have the parental support required to carry out the redress programme as agreed with the FCA.

 

When we liquidate the business, your FOS rights will still stand.

 

I understand your point that annual statements were not issued and redress is being paid for all of these cases in the form of a cash refund or write down. However, your account never received any payments, no matter what fees were applied, so I am unable to refund anything to you.

 

I apologise for any distress or inconvenience that may have been caused to you, but reiterate that I am unable to refund cash that has never been received. It would be unfair of me to do so when there are many customers who did suffer detriment that we are working very hard to redress fairly.

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ah righto, well if no monies were ever put into the account - have they closed it with you now owing nothing ?


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Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

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4: Staying Calm About Debt

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5: Forum rules - These have been updated -

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BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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MMF did...I went after Cash Genie to get the fees back ;)

 

I think ive been greedy? ... My view is this...

 

Account sold to MMF - No Payments made

MMF Write off account in 2014 as GWG after other 4 accounts they held was fraudulent.

No payments made to MMF. When sold Balance on Cash Genies Books should be zero.

Charges owed caused by Cash Genie, and FCA said they should be refunded... But Cash Genie say that as no payments received, there isnt anything to refund.

 

Have i been an idiot?

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Well if the account has been written off, no monies ever paid into the account - then on this occasion I think I would agree with Cash Genie.. however much it hurts to do so.

 

I guess you could ask for some compensation for the hassle as the debt was never yours in the first place, was it ?


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Uploading documents to CAG ** Instructions **

 

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1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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That Im not 100% sure as cash genie havent ever sent me anything to say its not.

Oh well Ill close it :/ However, Could you please put something like an announcement at the top of the forum to say if you have had a loan with Cash Genie that they need to reclaim quickly as very shortly, they will be liquidating the business..

People need to know CitB...

 

Although they will be contacting the affected, some people havent been included and they are still paying out on a case by case basis...

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Has the FCA provided any information regarding the liquidation of the company, fk ?


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Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I've emailed Emma so hopefully should get some redress from Cash Genie.

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I will amend the title of your thread and send it round twitter again fkofilee


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Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I will amend the title of your thread and send it round twitter again fkofilee

 

Thank you CitB :)

 

Roll Up., Roll Up

 

Claim your Cash Genie Redress Soon! The Genie will disappear with a puff of smoke....

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I see the cashgenie website already seems to have disappeared - given what we have seen with Minicredit not honouring FOS complaints after they went out of business, I'd agree with fkofilee that people should get in quickly

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I emailed Cash Genie (Emma Stanley) and got a swift reply stating I was not entitled to redress as my loan was outside the period they were automatically redressing (pretty much expected) so I swiftly complained and they are looking at my complaint. I will follow this up as I don't agree with the FOS decision to take loans from x date to x date when clearly this was their normal modus operandii for a long time.

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I agree SG - I think this has all the hallmarks of the way in which PPI claims were automatically rejected. So think it might be a good idea to persist and escalate the to ombudsman if you believe you have a claim and it is being rejected out of hand.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I spoke to Emma and she says it is because they "Voluntarily Agreed" to refund charges and write off debts due to their behaviour and treatment unfair to customers. They said as I had paid nothing towards the loan, I was not due any refunds etc

But as the balance had been wiped out as a GWG by MMF, The charges still stood in my opinion... Anyway... Get reclaiming! :)

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Final response email refusing to repay any rollover fees. they state it is because the original loan was outside the period the FCA have said they should repay.

 

Formal complaint to FCA/ FOS going ahead now.

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