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    • PRACTICE DIRECTION 40B – JUDGMENTS AND ORDERS - Civil Procedure Rules WWW.JUSTICE.GOV.UK   You can make application without hearing to adjust the judgment amount....do not set it a side.   Andy
    • Email is fine. Confirm it with a letter. Make sure the letter refers to the email and the date of the email. Everything runs from the date of the email. Start reading up about the steps involved in taking a small claim in the County Court. It's not difficult but it's worth knowing the steps in advance. I don't think you told us the value of the car?
    • Hi. Thanks for the response.    They actually did threaten to take courtesy car back and return my car without it being repaired. This happened on November 5th. Turns out they didn't even have my car as it's with a sub contractor.    Is an email a sufficient/appropriate way to send them the information?    Thanks again. 
    • Thanks. Was the bank loan specifically for the car purchase – or was it simply a loan and you basically did what you wanted with the cash? I think what I'm asking is whether the loan was made under the consumer credit act? Five weeks is excessive. Under the Consumer Rights Act if a defect manifest itself within the first 30 days then you have the right to reject the vehicle out of hand. Unfortunately you've missed this window. If a defect manifest itself within the first six months then the dealer is entitled to a single opportunity to repair – within a reasonable period of time and if not you are entitled to reject the vehicle. Write to the dealer immediately. Assert your rights under the consumer rights act. Tell them that under the consumer rights act you are giving them a single opportunity to repair the vehicle and if they failed to do that then you are rejecting it and you want a refund. Tell them that in view of the fact that they have had the vehicle for five weeks so far, you are now giving them a further five days to complete the repair and if they are unable to do that then you are rejecting the vehicle and you want a refund within a further seven days. If you want you can make this a letter of claim in which case you give them a total of 14 days for the refund from the date of the letter or else you will issue a claim in the County Court. On the other hand, you can wait for the five days plus the seven days – 11 days and then send the letter of claim giving them 14 days. In terms of the courtesy car, I don't see any point returning it until the matter is resolved – unless they do something quite dramatic such as demanding its return and threatening you that you will cease to be insured if you hang onto it. In that case let us know.
    • There is no where in writing where it states I would pay them back when I started work but this is what Dongara said to me in person as I met the HR women in the UK when she visited and we discussed this. That's why I mentioned the option of when I sell my house so I could potentially pay them from the sale of my house when I start work as we discussed in person. If we apparently agreed $200 a week why hadn't I started paying this back straight away and why did they wait for me to say I'm not starting work untill they asked for the money. (Because we discussed I person when I started work they wanted to take $200 a week from my salary).   Also, the question has never been raised as to why I didn't start work? Maybe I should put this in my next witness statement? So I flew out to Australia and worked for Dongara for a week (all paid for by myself) the health and safety were non existent and I worked with no safety wear (boots or mask bare in mind this were fibreglass) I were told climb on top of boat roofs with no harness and just a step ladder that wasn't attached to anything. The manager didn't once come to see me and see how I were getting on for the full week so I didn't feel welcome at all. The job was not carbon fibre which I were told and it was fibreglass. It was mostly wood work which wasnt my skillset so I were kind of worried this wasn't the job for me, so I asked a couple of the employees who were not Australian residents and they told me of you couldn't do the job when I arrived in Australia that the manager would shout at me and dock my wage like he had with them in the past and they adviced me to not leave my job in the UK for the one in Australia. This were a big shock to me and they were no way I was going to sell up and take my family of 3 children to the other side of the world for a job opportunity like this. So when I arrived back to the UK I emailed  Dongara telling them about my decision to not follow the job opportunity through. 
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Claim back all charges from CFO - ** SETTLED **


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Hi had a loan with CFO Lending/Capital Finance One.

 

I ended up paying a huge amount in charges. Has anyone successfully reclaimed charges from these guys.

 

They have sent me a statement of account so I know how much the charges I paid were. A summary of my account with them is below

 

 

Thank you for your email. Please find attached a statement of your account for your reference.

 

Having looked through your account I can confirm you first took out a loan with CFO Lending for the amount of £200.00 with interest of £78.00, making the total amount payable £278.00. You agreed to repay this amount back in full on 29th June 2012. At your request, on this date we collected the minimum of your interest payment and your loan was deferred. Making your interest payment did not reduce your outstanding balance but covered the cost of borrowing for a further month. Your loan was then due for repayment on the 31st July 2012.

 

On the 3rd July 2012 before your loan was due for repayment, you chose to refinance your loan for a further £400.00. This amount was added to your Principle loan amount of £200.00 and interest was calculated on the total. You agreed to pay the amount of £834.00 back in full on 31st July 2012. On this date we failed to receive payment as agreed and as per your contract your account fell into default and collections procedures were in place in an attempt to collect full amount of funds owed under this agreement.

 

As per your contract a £25.00 administration fee was applied to your account for falling into default. Added interest would then have been applied at a rate of 1.3% of your principal loan amount daily.

 

Through collections procedures we collected the amount of £234.00, as you had not requested for your account to be deferred, your account remained in default and continued to incurred added interest and charges as per your contract. On the 2nd August 2015, the business received a text message from you requesting to set up a deferral payment. You were advised that as the we had collected your administration fee payment along with a payment that matched your interest amount we will be happy to defer your loan until the 31st August 2012.

 

On the 31st August 2012 we again failed to receive payment as agreed and your account fell back into default and incurred added interest and charges as per your contract. As per your contract a £25.00 administration fee was applied to your account for falling into default. Added Interest was then applied at a rate of 1.3% of your principle loan amount for a maximum period of 90days.With all the added interest and charges applied to your account your outstanding balance was brought to £1410.40.

 

To date we have received payments totalling £1410.40 leaving a current outstanding balance of £0.00.

 

CFO Lending can confirm your account with the business is settled in full and closed.

 

Should you have any further queries regarding your account please do not hesitate to contact us.

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Since they are unlawful penalty charges, you can SAR them if you dont have all the statements, and put in a claim for them at their interest rate. IF they refuse to allow the claim, then you take them to SCC.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I have a statement of accounts from them with dates. I assume I will need to do some form of complaint letter and calculations.

 

They also took £15 off each of the loan amounts for faster payment

 

 

Agreement No:

created message Debit Credit Account Balance

31/05/2012 Principal £200.00 £200.00

31/05/2012 Principal Interest £78.00 £278.00

29/06/2012 Deferral Payment -£78.00 £200.00

29/06/2012 Interest Added £78.00 £278.00

03/07/2012 Refinance -£78.00 £200.00

03/07/2012 Refinance -£200.00 £0.00

Agreement No:

created message Debit Credit Account Balance

03/07/2012 Principal £600.00 £600.00

03/07/2012 Principal Interest £234.00 £834.00

31/07/2012 Deferral Payment -£234.00 £600.00

31/07/2012 Default Charge £25.00 £625.00

01/08/2012 Card Payment -£25.00 £600.00

02/08/2012 Interest Added £294.00 £894.00

31/08/2012 Default Charge £25.00 £919.00

06/09/2012 Default Charge £54.60 £973.60

13/09/2012 Default Charge £54.60 £1,028.20

20/09/2012 Default Charge £54.60 £1,082.80

27/09/2012 Default Charge £54.60 £1,137.40

04/10/2012 Default Charge £54.60 £1,192.00

18/10/2012 Default Charge £54.60 £1,246.60

25/10/2012 Default Charge £54.60 £1,301.20

01/11/2012 Default Charge £54.60 £1,355.80

08/11/2012 Default Charge £54.60 £1,410.40

15/11/2012 Card Payment -£25.00 £1,385.40

15/11/2012 Card Payment -£54.60 £1,330.80

15/11/2012 Card Payment -£54.60 £1,276.20

15/11/2012 Card Payment -£54.60 £1,221.60

15/11/2012 Card Payment -£54.60 £1,167.00

15/11/2012 Card Payment -£54.60 £1,112.40

15/11/2012 Card Payment -£54.60 £1,057.80

15/11/2012 Card Payment -£54.60 £1,003.20

15/11/2012 Card Payment -£54.60 £948.60

15/11/2012 Card Payment -£54.60 £894.00

15/11/2012 Card Payment -£294.00 £600.00

15/11/2012 Card Payment -£600.00 £0.00

 

 

The card payments at the end is where I found a new job and they emptied my account in my first payday.

Edited by madmatt101
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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi madmatt101,

 

New to this!

 

How have you managed to get in contact with CFO? I am trying to write to them about my old loans but all e-mail addresses I have are no longer working... their websites are closed too, etc.

 

Any info you can provide regarding contacting them would be great.

 

Thanks

 

Luke

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Hi DX

 

I have filled in the sheet and I think I must have done something wrong

 

It tells me that I am claiming for over £158million for interest on charges of £541

 

It would be nice to get that, however I cant quite see that being paid out, and going through the courts could be expensive ;)

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To update all the readers of this thread.

I have sent a formal letter of complaint.

 

I noticed that there were no further interest charges on my account so I used the satint sheet.

 

I will see what they come back with and post up an update.

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Hi DX

 

I have filled in the sheet and I think I must have done something wrong

 

It tells me that I am claiming for over £158million for interest on charges of £541

 

It would be nice to get that, however I cant quite see that being paid out, and going through the courts could be expensive ;)

 

 

hehe it will at 1000%

 

 

try this one

 

 

StatIntSheet v101.xls

 

 

I suspect they don't charge int on penalties

?

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

so what did you make it using the statint sheet

did we do that?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I know the £56 says default

But I don't think they are reclaimable

Just the £25 ones

 

So seems correct for £74?

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Trying to get hold of this lot myself, ended up paying back almost 700 for a 358 loan and all the MT collect threat nonsense years ago claiming I still owe them. Is the one in this thread the best to use or the customerservices at cfolending one? Or are they both the same?

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  • 5 months later...

Just an update on my case, I asked CFO Lending to refund all interest and charges on all of my old loans due to irresponsible lending. They declined my claim so I took it to the Financial Ombudsman Service. They ruled in my favor and I received a refund of approx £740 (including £50 compensation).

 

I would't take any other lower offers offered directly by CFO, if you refer to the FOS, you will most likely be able to claim back all interest and charges. I had a strong case and supplied a copy of my credit report at the time of each loan... this showed I should not have been approved and the proper affordability checks were not carried out. Worth perusing.

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