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    • Homer did say not to contact DR+.   If that's all the paperwork you have, sit tight and see if a letter before claim/action turns up. If you get one - and you may not, come back here and we'll help you to write back.    Or if you get more threatograms, let us know and we'll let you know if you need to take any action. In the meantime don't write to anyone and keep any correspondence for now.    HB
    • Hi DX   That is the only info letter I have we can't locate the first letter or original parking fine notification My wife said there wasn't  anything on the car windscreen. Do I ask the DC for the original notification ?   what shall I do just wait until they pursue through court ?   apologies for lack of info  Cancookwill
    • Hello, I've been following this thread and have some experience to share... Stand by for lots of words.   About 6 weeks ago, the engine seized on my car - 10 days before planning to use it for our 2 week trip around the UK!  I searched the internet for companies who could replace/rebuild the engine and get it back to me in time... One company that came up was 169 UK. I called the number and explained my predicament and the chap on the phone (who called himself Lee - I'm not convinced this was his real name) promised that if the vehicle got to him the next day or so, he'd have it done in time for our holiday!. He gave all kinds of reassurances about the types of vehicles they work on, from Porsches etc, even people from Spain taking their cars to him.. All work came through 3rd party websites (how i'd found them too) so you generally wont find reviews.    I was weary going into this, but you got to put your faith somewhere, right? so off it went on a trailer to Essex. NOW... I'd already asked where it would be going and I also tracked it by leaving a mobile phone hidden in the car. Interestingly, the place i was told i'd be collecting it from was not the same place the recovery guy (called Patrick?) told me he was delivering it to..    Anyway, they get the car and straight away tell me that the sump is full of diesel and that my ECU is faulty and its locked open one bank of injectors - causing the failure. All of this is feasible, but it meant that the car would not be ready in time for my holiday  He also tells me the DPF's (i'm sure it only has one, but he referred to there being more) were also completely blocked solid and needed to be dealt with (in this case, drilled and mapped out - which is also illegal) All of these little extras have now taken the cost from £3500 to nearly £5000  - as he was " putting together a special package for me" I tell him ok, i'm now away for 2 weeks so you have a little more time, i'll collect it when i get back.  I call him on the Friday before we travel home, asking how its going... he says "well, we aven't done it.. you said you were gonna be away for 2 weeks" apparently he marked to dairy wrong. So i call him again on the Monday following, I say I want to collect it that Thursday... not unreasonable. He then starts with the excuses that he has loads of guys off sick at the moment etc.. BUT, The car IS in the workshop and the boys ARE getting on with it. I say, OK.. but keep me updated daily as i need to make arrangements to come and get it. Tuesday passes without a word, so Wednesday morning i txt him asking for an update. He called me back around and hour later to tell me that the ECU they sourced for me is also faulty (they tested it before fitting it as they're nice like that) and it has water damage so he has to get another one, but that isn't going to get to him until the following Tuesday - which brings us up to this week.   Everything up until this point has been feasible if not a little annoying, BUT here is where is gets good...  On Sunday i happened to be in Essex on other business so decided to swing by Basildon and see if i could find my car. Knowing where it had been dropped off before the tracking phone died, i had a good idea where to look. And i also had the address of the garage where i'd be picking it up from. Hoping to not find it too easily - after all, it was being worked on on the Monday; Imagine my surprise to find it in the exact location it had been dropped off 4 weeks previously!  I lifted the bonnet - nothing had been touched.  The amount of dust on the bodywork and distinct lack of any hand prints etc strongly indicated that nothing had been touched and it certainly hadn't been moved in all that time. He may well have taken the ECU out to test but put it back, that's easy to do - but there is now way to tell from there that the DPF is blocked without removing it, or having full access to the ECU - which is faulty, remember?  It had all been LIES.  Now i am annoyed, but informed and he doesn't know that i know he's been lying to me.  I spent the next couple of days talking to various people i know and arranged my own recovery to get the car back - even if that meant effectively stealing it back. Long story short, i had it collected and got it back to me last night.  The guy who collected it went to the garage i'd been told i'd be collecting it from - Unit 28 Noble Square( Essex car and Commercial) and asked for Lee... Low and behold no-one by that name works there and the car (and others parked in the same place) were nothing to do with them! but then one guy did say "oh hang on, i think i know who you mean, let me give him a call"... 10 minutes later, 'Lee' showed up.  My man then had to endure conversation with this charlatan, but did glean some information that might be of interest.  "LEE" doesn't directly do any of this work... he takes on jobs, maybe up to 30 at a time and then farms them out to local garages. This explains why nothing had been done and why so many others get stuck in this net.   I was surprised that he was calm and didn't get the hump about me taking the car back, i still don't really understand what the scam is, but there definitely is one.  I think i've been very lucky that no money has been paid, i owe him nothing and i got out of there.  The amount of mental anguish and anxiety this has caused me has been extreme.  Now i'm back to square one, still with a broken car. But i'm only £500 out of pocket (for the recovery each way) and not £5k that it was supposedly going to cost... at some point, who knows when!     
    • Good luck from me as well Dixon, fingers crossed.    HB
    • Last time, the Judge provided me with, I would say, the most amount of time to speak. She started with HMRC, and they moved on to me. Essentially, since HMRC last responded to me (the original document I scribbled notes on), I feel it's right I should go first and just comment on each of their responses.   I'll leave sending that link to them, just in case HMRC then find something against it. I'll just bring it up, and mention the above quotes.
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Vanquis credit card...have unfortunately become one of their victims


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Fkofilee:

 

 

Just realised!! GWG = Goodwill gestures!!

 

Fkofilee:

 

Thanks!

 

Yes, that's exactly what they're doing, so obvious.

On each occasion I'd spoken to them, back in July, re. the £33 fake charges, I constantly told them that if they added even £1 fake charge to my account, I'd take legal action.

 

Obiter dictum:

 

 

I'm SO sorry!! Please accept my apologies! I didn't look at the poster's name, which is why I addressed my last post of thanks to Fkofilee.

Thanks very much for your info, re. GWG. You'll no doubt have noticed that I worked out its meaning just a few seconds earlier, hence my post printed one minute after your informative one - "crossed in the mail", as it were!

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Fkofilee:

 

 

Yes, I'm very aware that I'm in the driving seat, with this company!

 

The latest... relating to the fake charge of £0.96 which I discovered they'd slapped onto my account just a few days ago (which I related in my post of the 1st of this month, above), after I spoke to them about this in no uncertain terms, they did refund a whopping £24.96(!).

However... I today found, to my utter disbelief, another fake charge - this time for £15.76.

I'll be speaking to them about it tomorrow. I wonder how they'll respond.

I'm stunned that a company who carries out this sort of behaviour can be authorised by the relevant financial authority [Financial Services Authority?].

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Fkofilee:

 

No, the £15.96 is not purchase interest. It's not actually listed as a charge, but is there, all the same. I checked it by listing all transactions as of the last statement, including the £24.96 refund, and did the maths. The [very small] purchase interest (less than £7) is listed as such, of course. The balance on my current statement is given, but then the "amount available to spend" is £15.96 more than it should be; ie, looks like they've 'tried it on', hoping I won't notice. But I HAVE noticed.

The evidence therefore shows that something very 'funny' is going on.

 

(I'm not making purchases with this card [other than a couple of very small items], and the minimum monthly payment is currently only in the region of £13, though I pay more than that)

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Hi Chris

 

Vanquis do make it up ad they go along a lot of them time. They dont explain things clear enough and their systems are well well below that of Captial One for example.

Would it be worth you posting a screenshot up of the transaction? It must be on the statement.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Fkofilee:

 

Thanks for your comment. Yes, you're so right when you say that Capital One are far more organised etc than are Vanquis...

 

However... never let it be said that I don't hold my hands up when I realise I've made a mistake!!!

For I yesterday completely forgot that on the day before I saw the fake £0.96 charge, I'd purchased 3 books totalling £15.76!!!!! The 'mystery' £15.76!

I do have a lot on my mind, due to the fact my partner and I are very busy planning to make a major house move; he and I are extremely stressed, with all the things which need to be done, and it caused me to forget those small purchases!

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