Harland CRS

[MisterEuser]

Hi I am hoping someone can help me.

 

I joined a gym (I know you've seen plenty of these) called Helio fitness which I lasted 2 months after that I decided I did not want to continue the membership. I went into the gym and spoke with the manager and told him I was going to be working away and that I could not continue with the membership.

 

After a few months past I recieved an email from Harland CRS to say I owed £354 or round about that number (I filed the letter).

 

After I explained to Harland by phone they told me they would get back to me. They did by quoting the contract agreement to me and basically saying I was a liar. I then replied by email because I have not given them my phone number. I wanted to see the signed contract before I continue this conversation. I did not sign anything and I used a friends bank account for DD, that is why I asked for a signed copy of the agreement. This was there reply!

 

Dear Mr ******

 

Re: CRS Ref No: ****** / Helio Fitness Ref No: ****

 

Further to your email of 7th July 2015, we apologise for the delay in

our reply.

 

In regards to your request that we supply you with a "signed copy of the

agreement" we should like to advise that this membership agreement was

entered into via an online sign up process called SNAP and as such no

signed physical document exists. We have enclosed, however, a copy of

the terms and conditions of the agreement, as well as all of the

information transmitted at the time of joining, including the personal

details you supplied (highlighted in green) and the product information

supplied to you (highlighted in yellow).

 

We shall suspend further action for a period of 7 days to allow you time

to review these documents.

 

Yours sincerely,

 

David Castle

 

Collections Department

 

 

Do they have me by the short and curlys?

 

 

Thanks

[slick132]

Hi MisterEuser and welcome to CAG

 

I went into the gym and spoke with the manager and told him I was going to be working away and that I could not continue with the membership.

 

Can you expand on this and tell us roughly what you told the manager and how he replied.

 

Please also give approx dates for :-

 

1. When you signed up.

 

2. When you spoke the the manager.

 

3. When you cancelled the DD mandate.

 

4. The date the DD was taken each month.

 

If you told the manager you were going to be working away, did he ask you to provide any evidence of this.

 

Ignore Harlands/CRS. The can do nothing harmful to you for now.

 

[MisterEuser]

Hi Slick,

 

Thanks for the welcome and the quick response.

 

1. When you signed up. 6th Jan 2015

 

2. When you spoke the the manager. sometime in March back end I think

 

3. When you cancelled the DD mandate. It was a friends bank account not mine so I did not cancel it he did and I am sure it was either end of March beginning of April

 

4. The date the DD was taken each month. 1st DD Date was 5th Feb 2015

 

If you told the manager you were going to be working away, did he ask you to provide any evidence of this. No, I said I would need to cancel as I was moving away and his reply was that's fine! He did not ask me to provide anything although when I told Harland (by email) this was there reply:

 

Further to our previous correspondence, we apologise for the delay in

our response. We have contacted Helio Fitness regarding the request for

cancellation you allege to have made and have been advised that: "I have

no recollection of speaking to him about cancelling his membership. If

he had spoken to me I would have asked him to supply Harlands with

documents showing his change of address. I have checked my emails and I

have nothing from him regarding cancelling his membership either. If he

can provide documents, from February, confirming his new address is out

of the catchment area for the club then his membership can be

cancelled." The terms of your agreement state: "This agreement can be

cancelled in the event that your new permanent address is more than 15

miles away from the facility upon receipt of a copy utility bill or bank

statement showing the new address." and that "ANY cancellation for the

above reasons will not be effected until the appropriate proof is

provided and received." For termination on the grounds of relocation we

require either a utility bill, bank statement, mortgage or tenancy

agreement, solicitors letter, driving license or any other letter or

official document, printed on headed or watermarked paper and produced

by either the state or a third party company and bearing your name and

current address. For termination on medical grounds, we require either

an official doctor's notice, a letter from a doctor or other suitably

qualified medical practitioner, or completed medical form (enclosed).

 

 

Thanks Again

[slick132]

Hi ME,

 

Never mind what Harlands want, the gym has said :-

 

If he can provide documents, from February, confirming his new address is out of the catchment area for the club then his membership can be cancelled.

 

If you can supply proof of your new address, then you're in a good position. Do you have this and what is the earliest date you can show on such proof to confirm the new address.

 

[MisterEuser]

That's were my problem is Slick.

 

I do not have any proof as I am self employed I work wherever work takes me and I have been working as security at events such as the formula E any various events staying in a caravan to eat sleep and clean etc..

[slick132]

Hi ME,

 

So you cancelled because your work took you away from home.

 

If you really have no proof at all, you have a problem. Also, if you were away some times but came back regularly between jobs, that may not justify a cancellation as you could have used the gym when home.

 

Could you prepare a list of periods spent away, to see if the times away are enough to warrant cancelling.

 

Also, any proof like emails, payslips, receipts for lodgings away from home - any of these may help justify cancellation.

 

[MisterEuser]

No proof. It doesnt look good does it? hahaha.

 

oh well, I suppose I'll have to pay them.

 

Thanks though Slick for taking the time out to look at my post.

 

MrE

[slick132]

Hi ME,

 

You could always get the proof you need to cancel now, rather than continue to pay through to month 12.

 

A letter from an employer or agency confirming where you're working and for how long.

 

Otherwise, if you pay the rest of the 12 month m/ship, make sure you confirm in writing during month 11 that you're leaving when you've paid the last DD.