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Six months ago I transferred my electricity account to a relatively new supplier in the UK Extra Energy.

I understand this company has German parents.

I have been trying to get a bill from them for the past two months to no avail.



When contacted by telephone nothing is resolved not even a change of e-mail address.

They are charging me by way of Direct Debit over double that charged by my previous supplier Npower, who are not renowned for their competiveness.



I told them by e-mail that if I did not have a bill within 3 working days I would cancal my Direct Debit.

I have recieved no acknowledgement of my e-mail after 5 working days, nor any answer to other queries.



I have now cancelled my DD.



I understand by law they should submitt a bill at six monthly intervals.



Any advice as to what I should do next?


With thanks Carningli

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Some companies charge monthly amounts, some charge 3 monthly, others do it differently.


I assume your online account is showing nothing as well.


As it stands, the only option I can think of is a formal written complaint.


this chap is the director



and the registered address is


20 Colmore Circus




B4 6AT

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thank you Silver Fox, I am following your advice. This organisation is showing all the signs of being in financial trouble and attempting to improve its cash flow at the expense of its customers. Caveat emptor.



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