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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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It seems to me that this site is negatively impacted by the whims of staff personal prejudices.

 

Here is seems to be a prime example:

http://www.consumeractiongroup.co.uk/forum/showthread.php?449234-Chinese-economy-worrying-!

 

Conniff makes a blatantly offensive remark (it seems to me), which was apparently quite rightly challenged (hard to tell as conniff unapproved it) and Conniff then deletes the post, and when further seemingly rightly challenged closes the thread.

 

Very damaging and damning to the site it seems to me.

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

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I cannot see the point in an argument. Yes some people are not politically correct and people take exception to it.

 

I find the stereotyping of nations people or a nation a very difficult subject. People regularly talks about Nigerian sc*ms, because there have been a large number coming from that country. But they have a population of 100 million and i am sure most do a honest days work.

 

I think common sense should be used. Unless something is obviously offensive, it should be ignored, without calling them a racist.

 

All British people are uptight, emotionally restrained, mild alcoholics, who eat roast beef every Sunday.

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Not every Sunday., and less of the insulting 'mild' :whoo:

 

But staff should be squeeky clean when acting as agents of this site, and closing threads and deleting posts is definately staff privilege.

 

I didn't post this thread lightly, staff is a difficult position but these repeated 'imposing of staff personal opinion will undoubtedly damage the site. It affected me when I first came here years ago which is why I just used this site to see others experiences for so long.

 

and its not just Conniff by any means, he just happened to be involved in what looks like a current double whammy that nudged me into action.

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

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Well without China we would not be using our iphones and ipads or many of the things we take for granted . There are however a totally varied range of political beliefs and values on this site, some i dislike .

 

I do feel that removing a post because you feel it is a personal attack is somewhat akin to censorship and to me would have been better off with a swift rebuttal.

It is no secret that I have very different political views to conniff

Any opinion I give is from personal experience .

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Hi

As a site team member, it does come across that you have a view against one member and if you feel that one of the site team has over stepped the line, you have a right to complain about it. you can email [email protected].

 

As an aside, we are not staff (as such). We are volunteers. Staff get paid :-( !

 

With a forum this size, we are always going to get differing opinions but those opinions should be shared with a modicum of respect.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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It seems to me that this site is negatively impacted by the whims of staff personal prejudices.

 

Here is seems to be a prime example:

http://www.consumeractiongroup.co.uk/forum/showthread.php?449234-Chinese-economy-worrying-!

 

Conniff makes a blatantly offensive remark (it seems to me), which was apparently quite rightly challenged (hard to tell as conniff unapproved it) and Conniff then deletes the post, and when further seemingly rightly challenged closes the thread.

 

Very damaging and damning to the site it seems to me.

 

Thread amended and now open:wink:

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Hi

As a site team member, it does come across that you have a view against one member and if you feel that one of the site team has over stepped the line, you have a right to complain about it. you can email [email protected].

 

Both your and Sabresheeps accusations that I have some sort of vendetta against Conniff is false and unreasonable. In fact I think Sabresheep is a worse offender in many ways.

I didn't post this thread lightly, staff is a difficult position but these repeated 'imposing of staff personal opinion will undoubtedly damage the site. It affected me when I first came here years ago which is why I just used this site to see others experiences for so long.

 

and its not just Conniff by any means, he just happened to be involved in what looks like a current double whammy that nudged me into action.

 

and regarding a private complaint, I thought about that, but in keeping with my reasons for doing this I believed that publicly raising this was better than a private complaint.

 

This certainly isn't a vendetta against Conniff, he just seemed to be a perfect example at the time it came to a head for me.

 

I note that a moderator has deleted my post in the other thread despite or perhaps because it references apparent poor practice of someone promoting this site elsewhere and then calling people there 'schills'.

Beggars belief really.

 

 

AND I absolutely agree with your point that differing opinions should be shared with a modicum of respect.

Physicians heal thyselfs.

Edited by tobyjugg2
'you' changed to 'a moderator'

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

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Share on other sites

I think this discussion is pretty pointless. If we have a complaint against a site team member, then we make a complaint and it is dealt with. I've had my own issues with a team member and it was adjudicated by the team and I accepted their handling of the situation. This is a forum on which we are guests and the site team members are not of our choosing, and if we have a big problem we have the option to complain, either as an individual or as a group if a specific site team member's actions become an ongoing issue. We also have the option not to post.

 

I personally don't believe that individual team members should be 'named and shamed' on a forum post in the bear garden. My advice would be that if a number of members believe the ongoing actions of a team member are unacceptable then they can put a complaint together and submit it via the appropriate process. The complaint will be looked into and a decision will be made. And if we don't like the outcome we can choose to stay or go elsewhere.

 

ETA: On the whole I find the site to be pretty well moderated in comparison with others I know. But sadly it only takes one bad apple.....

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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I've not had a problem with abuse from the staff team on this forum. In fact, any staff member I've had dealings with, have been pleasant.

 

I help moderate a forum (because of the nature of the forum, we have other rules we need to follow too) and there are rules to follow. If you don't follow the rules, you get de-modded. There are certain users on that site who have problems with the staff members over there - they tend to be trouble makers always getting banned.

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I've had my own issues with a team member and it was adjudicated by the team and I accepted their handling of the situation.

 

Its good that your problems with a team member were addressed to your satisfaction, and well done you for having the mettle to raise them, but I find it rather sad that the issues appear to have continued for others.

Hopefully the more public format will go even further in addressing the issues making it better for all, which was my intent.

 

 

ETA: On the whole I find the site to be pretty well moderated in comparison with others I know. But sadly it only takes one bad apple.....

 

Absolutely. Well said.

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

Link to post
Share on other sites

Whilst I welcome criticism and I do take it (As long as it is constructive) it is vital to mention that in some cases actions taken may appear to non site team members as a bit harsh etc. This is particulaly so if the members cannot see the full picture. On that point it needs to be noted that we cannot publicly explain why we take all the actions we do. Moderation simply does not work that way.

 

That being said, you will have noticed more recently that when a thread is closed etc we try to add more communication so that there is at least a reason given.

 

In my case, I always flag things for co-site team members to review before I moderate (IF) I am involved in a thread. I like a Second pair of eyes to review what I do. I will even take advice. Do I get it wrong, Yes, I am not a paid member of staff, I am perhaps one of the newest Site Team Members. IF you review my threads properly, you will see that I always grant at least one public warning before taking big action unless it is a more serious violation of the Site rules.

In threads I am actively involved in, unless someone turns against other members I tend to be abit less "Highly Strung", after all, I can take criticism, but as soon as someone starts attacking other members or violating the rules where I am not such a target, I have to act.

 

The issue of naming and shaming really is counter productive. Volunteers can go very easily and then if the wrong atmosphere develops, harder to recruit.

 

That being said, some of peoples complaints do have a point. There is a complaints procedure there and things *DO* happen behind the scenes.

 

I would welcome anyone making a constructive complaints through the procedures about my conduct. This is one way that Both I and the rest of the Site Team can learn to improve the experience here. I suspect the rest of the Site team feel the same way.

 

It is also worth mentioning that as a Team, we are very diverse as well. Some people more harsh, some younger, some more set in their ways. It is good that the Team reflects the diverse users that access this forum, it also allows us to have a broader base to offer more advice etc. Like every Human Being, Mistakes will be made. There is nothing to be gained by a Public Witch Hunt unless one actively wishes to encourage discord.

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Its good that your problems with a team member were addressed to your satisfaction

 

I didn't say it was addressed to my satisfaction - just that I accepted their handling of the situation. Unfortunately this is one bad apple that needs to go, but that's not my call, and it's up to admin to decide what they are and are not happy to accept in a site team member. I decided to accept things and continue posting on the forum (though I nearly left). And that's the decision we have - accept how things are, make an official complaint, or don't come back.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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I didn't say it was addressed to my satisfaction - just that I accepted their handling of the situation. Unfortunately this is one bad apple that needs to go, but that's not my call, and it's up to the site team to decide what they are and are not happy to accept in a fellow site team member. I decided to accept things and continue posting on the forum (though I nearly left). And that's the decision we have - accept how things are, make an official complaint, or don't come back.

 

 

Not strictly right. Problems with site team or complaints about them are dealt with by admin. Glad you decided to stay. :)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Not strictly right. Problems with site team or complaints about them are dealt with by admin. Glad you decided to stay. :)

 

Thanks for the correction, I'll correct my post. I'm glad I decided to stay too :)

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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The standard of moderation on the forum is poor. For examples, there is an ongoing problem over on the employment forum where some contributors are overly negative and on occasion even insulting to OPs, but this goes virtually unchecked.

I too have had issues with sabresheep and silverfox, one couldn’t accept that they had made an incorrect post and got caught up in an argument on a post they were actively contributing to, and the other one blindly jumped to defend a fellow site team member and refused to look at a complaint.

The most important thing a moderator can offer is moderation, so having moderator access to a forum which that person is actively contributing to is a non-starter. People with moderator access need to be properly trained and be able to take criticism. Please remember why the forum exists CAG, its for the OPs!

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Why not complain to admin using your real CAG user name. Admin is done by site owners/staff. Site mods are mostly volunteers, the same as others who reply to posts.

 

If you feel there is a problem with a thread, send the details to admin. If you think information is wrong, you can add comments on threads saying why it is wrong. A robust debate is welcomed.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Why not complain to admin using your real CAG user name. Admin is done by site owners/staff. Site mods are mostly volunteers, the same as others who reply to posts.

It concerns me that someone feels they need to hide who they are to complain.

 

I think we already see the issues with the 'behind closed doors' decision process promoted in sabresheeps post, just as much as secret/anonymous complaints.

 

Does anyone really support or believe in a secret decision made 'behind closed doors' after posts are deleted from view and threads closed?

 

(and yes clearly abusive and posts with potentially illegal content should be immediately deleted or hidden - but with a clear explanation of why in the thread in my opinion - not just vanished with no explanation or notice)

Edited by tobyjugg2
by to in

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

Link to post
Share on other sites

The standard of moderation on the forum is poor. For examples, there is an ongoing problem over on the employment forum where some contributors are overly negative and on occasion even insulting to OPs, but this goes virtually unchecked.

I too have had issues with sabresheep and silverfox, one couldn’t accept that they had made an incorrect post and got caught up in an argument on a post they were actively contributing to, and the other one blindly jumped to defend a fellow site team member and refused to look at a complaint.

The most important thing a moderator can offer is moderation, so having moderator access to a forum which that person is actively contributing to is a non-starter. People with moderator access need to be properly trained and be able to take criticism. Please remember why the forum exists CAG, its for the OPs!

 

You have been registered for just one day and made just one post - this one, yet claim to have issues with sabresheep and silverfox.

 

Please let us know exactly what these issues are ?

Edited by citizenB

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4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Care to explain why the new user was banned rather than encouraged to post under their usual CG id or at least clarify their issues?

 

If the new id was because of a fear of retribution or victimisation, you have just proven it valid.

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

Link to post
Share on other sites

I suspect the person who posted was someone who was banned and therefore has attempted to evade moderation.

 

Stop making demands you have no right to make

 

If you do not like the way this forum is run, vent your opinions fine, but if things are not what you like, feel free to go elsewhere

Edited by SabreSheep
adding sentance

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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I suspect the person who posted was someone who was banned and therefore has attempted to evade moderation.

 

Stop making demands you have no right to make

 

If you do not like the way this forum is run, vent your opinions fine, but if things are not what you like, feel free to go elsewhere

 

I made no demand. I asked if anyone cared to explain?

But thanks for the explanation that you suspected the user was already banned.

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

Link to post
Share on other sites

For the record, I was not involved in this banned user issue, nor confirm or deny anything. Just offering ONE possible explanation.

 

And for the record, phrasing things like that to imply I made the ban is unacceptable.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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I made no demand. I asked if anyone cared to explain?

But thanks for the explanation that you suspected the user was already banned.

 

It is no secret that I have been a huge pain in the backside to the site team over the years however you need to realise that this is not a democracy and there is no right to freedom of speech . Now I may disagree with that but if you want to be part of the site thats how it works.

They are very good at identifying spammers or people signing up under different usernames once they have been banned. I have my suspicions as to what technology they use for this but on the whole IP addresses , O.S. and Browsers are enough to give you a fair degree of certainty -all this is available to those with back room access every time you log on. Trust me they will know my approximate location, the fact I am using Win 7 32 bit and Chrome to type this oh and my ISP

 

Of course the site teams make mistakes, even Bankfodder has made mistakes

 

I do think that there should be a fair and open dispute resolution service but that is just my opinion.

 

I have found at least two members of the site team to be more than fair and helpful , confrontational approaches rarely work

Any opinion I give is from personal experience .

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For the record, I was not involved in this banned user issue, nor confirm or deny anything. Just offering ONE possible explanation.

 

And for the record, phrasing things like that to imply I made the ban is unacceptable.

 

I was simply taking you at your written word sabresheep. Apologies for the misunderstanding, which was almost certainly wrongly coloured by my negative perspective on the issue and you now I have reread it after your response:

 

"I suspect the person who posted was someone who was banned and therefore has attempted to evade moderation"

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

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Thanks

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