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Bought car recently from dealer - found out the specification did not match the description after pickup


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Hello,

 

Thank you for all the advice here, good place to find help from good people - so I'm hoping I can bother you for some tips please :)

 

This past friday (17/07), I bought a used but low mileage vehicle from a seemingly reputable dealership.

 

I work for a UK company but contract for a Swiss company and so spend most of my time in another country.

 

I arranged the finance remotely (I could only get finance with a UK company due to UK employer) and there were only really four vehicles on the market at the time that were of interest to me.

 

Aware that I (oddly) have slightly more protection buying by phone/internet these days and given the dealership's reputation, I was happy to go ahead and buy the car based upon the description, chat with sales regarding condition of vehicle etc and that I would pay deposit / finance etc based upon the car being as per description. Possible mistake, I know, simply due to my working conditions I did not have the time to take on lengthy searches/checks/etc... all basic mechanical and history checks were done of course, the car has been covered by main dealer warranty to date without any issues or advisories etc and the mileage is low and general condition of the car is very good for a car that is 5.75 years old (24k miles).

 

To put it simply, I am still quite happy with the condition of the vehicle... but after my first drive at night, it has come to my attention that some things that were on the advertisement of the vehicle are not actually on the vehicle. One, I'm not really bothered about, the other two are significant to me, including one being a selling point of the vehicle for me over some others that were available on the market at the time.

 

The car is supposed to be equipped with cornering headlights, after tonights driving I am sure they are not and having found this, it prompted me to double check the other options on the car to find a couple of other things missing.

 

The car is a late 2009 Porsche Boxster S and I have discovered that the following items, that were detailed clearly and plainly in the description (which I still have a copy of) are not actually options on the vehicle:

 

- Cornering headlights

- Heated steering wheel

- Sports Chassis

 

Sports Chassis is the one I am most disappointed by, an medium expensive suspension option and a significant selling point for this specific vehicle... had I known that this was not fitted to the vehicle, I would not have purchased the vehicle & would have looked for one with PASM [electronically adjustable suspension] instead... there were three Boxster S cars I was investigating and this was the only one with Sports Chassis option, the other two being PASM... making this my first choice.

 

For the heated steering wheel, admittedly I am not too bothered about this one and to their defense, this option is specified on the build sheet - however it appears as though the heated wheel has been replaced with the sport design wheel which offers a different type of gear shift paddles post-original build... I knew it came with the sport design wheel, but only after discovering the lack of heated wheel did I find out that this specific wheel does not have the heated option and it will have been installed aftermarket.

 

Cornering headlights I would have liked and it's not simply that they are not functioning... they are not installed on the car.

 

 

 

I have not yet confronted the dealership about this discrepancy. I wanted to ask for advice on here first before talking with them.

 

I am, genuinely, happy with the majority of the car... the engine and rest of the car are in pristine condition and it's a hoot to drive.

 

I'm not sure of my ideal outcome from this, I quite like the car so would prefer not to reject it, only the mis-advertisement that would have led me to a different (although who knows, potentially worse despite options) purchase are offputting. It would be nice for them to fix this and fit at least the headlights and sports chassis suspension options. It would just be nice for them to honour what they advertised to be sold.

 

Noted: As especially this sport chassis option was so important to me, why did I not thoroughly check this when I collected the car? I did give it a test drive before finalising the paperwork (even though payment in full had been received by the dealership at that time)... unfortunately I had only driven cars equipped with PASM adaptive suspension prior to this vehicle and so the relatively stiff suspension compared to that, lead me to believe there was nothing missing.

 

Cornering headlights (or lack thereof) only truly became apparent at night.

 

Any tips on where I stand please? What can I do? Or do I just suck it up as a lesson learned and check more vigorously next time?

 

Thank you for taking the time to read this.

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You need to write to the dealer with a list of things which do meet what was advertised. Under Sale of Goods Act the car must be as they advertised and sold to you. You have to give the dealer the opportunity to check the car and to rectify the situation.

We could do with some help from you.

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So did you collect the car or have it delivered, have you talked face to face with the dealer ?

 

In theory you might have more protection, but in reality, this is a used car sale which affords protection limited to their trustworthiness and 'sod you, you've bought it, it's your problem' attitude.

 

You should write to them with your concerns and then respond according to their reply.

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Hey guys, thanks for the replies. I collected the car on Friday. I confirmed what I needed to by phone, including that the online description was accurate and paid the deposit on 09/07/15 and they had the remaining payment in full from the finance company on 10/07/15. I then collected the car in person on 17/07/15 and of course checked everything over, primarily mechanical condition etc. Unfortunately, these options where not immediately obvious to me to be missing.

 

 

Here's what I'm about to send:

 

My Name

Address

Good afternoon,

 

Regarding Porsche Boxster S collected on 17/07/15 with registration XX00XXX.

 

It pains me to write this email, however unfortunately I have been led to discover a few things about the vehicle that do not match the original sales description online which was also validated over the phone prior to paying deposit and arranging finance on the vehicle. Unfortunately these items were not immediately obvious at the time of collection, otherwise I would have brought them to your attention then.

 

Last night was my first time driving the vehicle in the dark and it became apparent that the cornering headlights were not functioning as expected. When I got home, I had a look at the units and discovered that there was no cornering function installed at all and this has prompted me to check the other options on the vehicle as listed. Through verification of the VIN and the option codes listed, along with manual checks, I have found the following to be missing from the vehicle and one of them was a primary selling point for me:

 

- Sports Chassis

- Cornering Headlights

- Heated Steering Wheel

 

I was originally interested in three Porsche vehicles on the market, two Boxster S and one Cayman S. One Boxster S and the Cayman S had been optioned with PASM, however the one you were selling had been advertised with Sports Chassis and as I preferred this option, naturally your car became my first choice. Had I know this vehicle had standard suspension, then I would have been looking to move forward with the other two vehicles.

 

Having used vehicles with cornering headlights in the past, I was keen to have this option and of course, a heated steering wheel would be nice for the winter.

 

The only one of these three options actually included in the build specifications is the heated steering wheel, which is listed as an installed option. However, it appears that the steering wheel that is currently on the car has been fit to the vehicle after the build and the options sheet not updated (which is rare for Porsche not to update). I have verified that neither Sports Chassis nor Cornering Headlight options have been installed post-build.

 

I’m not too happy with this discrepancy and I have to mention, it does constitute a breach of the Sale of Goods Act 1979.

 

Had there not been this discrepancy then I would have no reason to send this email to you as otherwise, the vehicle appears to be in good mechanical condition.

 

Please let me know how you would like to resolve this.

 

Kind regards,

XXX XXX

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Update:

My name

Address

Good afternoon,

 

Regarding Porsche Boxster S collected on 17/07/15 with registration XX00XXX.

 

Unfortunately I have been led to discover a few things about the vehicle that do not match the original sales description online which was also validated over the phone with XXX XXX prior to paying deposit and arranging finance on the vehicle. These items were not immediately obvious at the time of collection, otherwise I would have brought them to your attention then.

 

Last night was my first time driving the vehicle in the dark and it became apparent that the cornering headlights were not functioning as expected. When I got home, I had a look at the units and discovered that there was no cornering function installed at all and this has prompted me to check the other options on the vehicle as listed. Through verification of the VIN and the option codes listed, along with manual checks, I have found the following to be missing from the vehicle and one of them was a primary selling point for me:

Sports Chassis

Cornering Headlights

Heated Steering Wheel

I was originally interested in three Porsche vehicles on the market, two Boxster S and one Cayman S. One Boxster S and the Cayman S had been optioned with PASM, however the one you were selling had been advertised with Sports Chassis and as I preferred this option, naturally your car became my first choice. Had I known this vehicle had standard suspension, then I would have been looking to move forward with one of the other two vehicles.

 

Having used vehicles with cornering headlights in the past, I was keen to have this option and of course, a heated steering wheel would be nice for the winter.

 

The only one of these three options actually included in the build specifications is the heated steering wheel, which is listed as an installed option. However, it appears that the steering wheel that is currently on the car has been fitted to the vehicle after the build and the options sheet not updated (which is rare for Porsche not to update). I have verified that neither Sports Chassis nor Cornering Headlight options have been installed post-build.

 

I’m not happy with this discrepancy and I have to mention, it does constitute a breach of the Sale of Goods Act 1979.

 

Please let me know how you would like to resolve this, my request would be to have these parts fitted to the vehicle, with the exception of the heated steering wheel.

 

Kind regards,

XXX XXX

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I'm recently off the phone with the dealership, I've agreed to £700 in compensation.

 

I was aiming for £1000, however I could not seem to get him higher than £700 without them just taking the car back and issuing a refund.

 

Perhaps it was obvious that I did not really want to return the vehicle even though I tried to be careful in my tone and phraseology to minimise this.

 

I'm not happy happy, but it's an acceptable response to a mis-advertisement.

 

Had this vehicle and the vehicle with the spec I was looking for been next to each other, the difference in sticker price would probably have been £1000-2000.

 

I effectively have £1695 off the sticker price. At least, that's what I'm going to keep telling myself while I enjoy the car.

 

 

 

Thank you for the comments / tips / advice.

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