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HELP! Problems with First Utility


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Hi everyone.

 

I'm new here and need some sound advice on what to do please.

 

Around a year ago I stupidly signed up with first utility for our gas and electricity.

 

 

Unfortunately they failed to set up a direct debit and then never bothered letting me know.

 

 

On the off chance I got in touch with them one day and noticed I was in debit nearly £1000!

 

Eventually (months later) we resolved the issue and they compensated me £300

but my bills were now astronomical because of having to overpay each month to clear the debt.

 

Since then we sold our house and I called FU to give a change of address

only to discover that there was still £1000 outstanding on my bill!

 

 

When I investigated further they failed to set up a direct debit YET AGAIN!!!

 

 

I am now in a position where I cannot afford to be paying such huge amounts on this debt

but FU won't clear the debt ( or even a decent amount of it).

 

They have issued a deadlock letter so I can go to the ombudsman

but I know that often the results of investigations are poor in comparison to the level of stress it causes you.

 

 

Feel like just moving house and letting them try to hunt me down! :-(

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you'll have a dif job in explaining why you were not atleast putting 'something' away each month

because the DD was not working

 

 

sadly its for you to check that DD's are working not them to chase you all the time

which I'm sure they must have done?

 

 

were you getting regular quarter? bills not telling you you were in arrears?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi

They genuinely never chased me.

 

 

The only thing they did was send a monthly email to say my bill was now online.

 

 

To access the information I had to log in which I never bothered doing because I don't do this with any of my dd's.

 

 

There was never any indication that anything was wrong.

 

 

I provided the info for the dd, they just never set it up and never let me know.

 

 

TBH they weren't even aware of it until I found out.

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so look at the T&C's.

 

 

was this a totally online account

whereby they were never meant to send bills

and its was upto you to regularly check things online at your account?

 

 

and when did you set this yp

and

when did you move out?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

They never sent paper bills to my postal address and I don't think were meant to.

 

 

They have acknowledged that they are in error for not highlighting the issues sooner and letting it go on for so long.

 

 

I move out this week but still no resolution and will be moving to a new provider (whoever is already set up at the new address).

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so have you actually looked online to when they sent bills to you.

how long were/have you you in the property

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

And you've ,paid nothing in 11yrs?

 

DX

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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