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    • Hi    Thanks for your response to my questions.   1. You say they are Lodgers is this correct? (are you sure you don't mean 'Tenant')   2. What type of Tenancy Agreement do they have?   3. Rubbish/Garden Maintenance - This is the Tenant responsibility and should be in the Tenancy Agreement and your Letting Agency should be enforcing this with said Tenant by writing to them and informing them to remove the rubbish and maintain the Garden. If you then need to do this you will need to inform the Tenants giving them notice that if Rubbish not removed and Garden maintain and you need to employ somone to do this this will be taken from there Tenancy Deposit make sure you do this and keep a record of this.   Tenancy deposit protection - GOV.UK WWW.GOV.UK Tenant's guide to deposit protection schemes - your deposit, information landlords must provide, disputes and advice   4. You mention Lodger Bond Money. (Again I hope you mean 'Tenant', Bond Money I also hope you mean their Deposit is protected in a Tenancy Deposit Scheme and the tenants were given a copy of the prescribed terms of that scheme as is legally required)   5. If this is England I also hope the Tenants were given a copy of the How to Rent Booklet.   How to rent - GOV.UK WWW.GOV.UK This guide is for people who are looking for a house or flat to rent.   Reference your post#5   6. The Letting Agency cannot refuse to provide you with a copy of the Tenancy Agreement signed due to GDPR as you are the Landlord that has employed them to provide a service and you are required to have copies of this Tenancy Agreement especially for any Breaches of that Tenancy Agreement you need to know what that Agreement states to take action against those Tenants. I would therefore challenge that Letting Agency and not ask but Demand a Copy of that Tenancy Agreement as you are the Landlord not them and are entitled to a copy of that Agreement and if they insist no due to GDPR then you ask them to provide you with the evidence of which Article and section of the GDPR they are relying on to refuse the Landlords request as they are employed by you the Landlord.   Table of contents EU General Data Protection Regulation (EU-GDPR). Privacy/Privazy according to plan. WWW.PRIVACY-REGULATION.EU Easy readable text of EU GDPR with many hyperlinks.   7. Do you actually have a copy of the Agreement that you signed with this Letting Agency? (not tenancy agreement your own personal agreement with the letting agency)   Please Name this Letting Agency  
    • Hi Dixon,   I have been trying to get FTR victims to be more assertive with the police, to try and get a more positive answer from them - either that they will, or will not, investigate FTR and or O'Hara.   We've been told they may refuse to assist, saying they don't deal with tax fraud and they leave that to HMRC. But I fail to see how they can justify this.   And that's why I want to force the issue with the police, so they at least give an answer.
    • Indian firm Byju's faces allegations of pursuing hyper growth using high pressure sales tactics.View the full article
    • At the weekend the Trump Media and Technology Group said it had secured $1bn of investment.View the full article
    • Name of the Claimant ? Cabot Financial   Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 19 Nov 2021   Date of issue 19/11/21 + 19 days ( 5 day for service + 14 days to acknowledge) = 07/12/21 + 14 days to submit defence = 21/12/21 (33 days in total)    Particulars of Claim   What is the claim for – the reason they have issued the claim? By an agreement between New Day Ltd RE Aqua & the Defendant on or around 30/10/2017 (the Agreement') New Day Ltd RE Aqua agreed to issue the Defendant with a credit card. The Defendant failed to make the minimum payment Is due. The Agreement was terminated following the service of a default notice. The Agreement was assigned to the Claimant. THE CLAIMANT THEREFORE CLAIMS 1.1538.69 2. Costs    What is the total value of the claim? £1,733.69   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? Yes   Did you inform the claimant of your change of address? No   Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Yes   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Debt purchaser   Were you aware the account had been assigned – did you receive a Notice of Assignment? Can’t remember   Did you receive a Default Notice from the original creditor? Can’t remember   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No   Why did you cease payments? Couldn’t afford payments   What was the date of your last payment? Can’t remember   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I told them I can’t afford it
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Plusnet free trial period and cancellation

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Hi all


My first time here. I have an issue with Plusnet re their 14 day free trial period. For simplicity I will be brief withe the derails.


On day 1 i signed up online with Plusnet for tel and broadband.



On day 9 (of free trial period I received a text to the effect that I must not setup the router until day 14. I was connected on that day.

After a few days of unresolved problems with email I cancelled.


I was astonished to be told I had to pay £140+ as I had cancelled outside the free trial period.



After many protestations I received a final clarification from Plusnet.. The main point was as floows,



I quote:

"I am sorry that your services were only set up at the end of this period;

however the service that we provide is not “try before you buy”.

The 14 day cooling-off period is intended to allow you to consider the contract and the terms and conditions that you have signed up to.

I can assure you that this period is OFCOM approved."


So no free trial period in reality.

I assumed the free trial was for the service not reading the T&Cs!

I am even more surprised that this seems to be OFCOM approved.


Anyone else experienced this?



I intend to pursue this to the bitter end as it blatantly unfair/unreasonable.

So far as I know it derives from legislation and is, therefore, lawful.

If it is needs to be changed



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Hi and welcome to CAG.


Can you point me to any statement made by Plusnet that said it was a free trial.


You could try complaining to the boss


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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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