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    • Firstly please would you space and punctuate your posts in a way that makes it easier for people to read. When you post a solid block of text it discourages people. You can see that I have rearrange your post above and you can compare it with what I have copied from your original. T came at have a responsibility to ensure that anything you order is delivered to you. I think you are entitled to some evidence that it was left down the side passage. Who's the courier? You tell us that the courier has indicated that you have previously agreed to items being left in the side passage. Is this correct? Have you given them blanket approval or have you indicated an approval for particular items? Would it not be normal for items of this value to be signed for? In addition to addressing the questions I have put you above, please will you read our customer services guide and implement the advice there for any future phone calls you have with this company. I'm especially interested to know whether they would normally ask for a signature when parcels are delivered. I'm not sure that the fact that the delivery occurred more quickly than you expected is especially relevant.   How did you pay for it by the way?
    • Ok. should I drop the whole penalty thing in defence and just rely on not getting the notice to keeper - I am 70% sure they didn't issue it as I was back at the previous address but they can lie they did / show a document I never got and then it will take longer with the hearing....   well then will have to rely on abuse of process and signage. I wasn't going to submit the image of the sign "conveying the contract" as it clearly wasn't visible from driver's position.
    • The learning continues (well I think I'm learning!)...   I hadn't noticed that you can view your PCN on NPS' website. Strangely, the one for my other half seems quite different to how I remember it but I'm unreliable!   What I DO find interesting is that they're trying to do her for returning within the prohibited period - not overstaying! Apparently she clocked in first at 11:06, out at 11:45 then in again at 12:37 (a whole 8 minutes too early!) and out again at 12:53 - a total of only 55 minutes parking - and clearly nowhere near the allowed 90 minutes.   Once again, I'm not sure what - if any - bearing this has on things other than seeming now spectacularly petty and even opportunist!   Comments anyone? PCN J.pdf
    • what im trying to point out is that by using those two words fine and penalty after all your research your mindset is still not quite in the right box..   it cant be either, it was a speculative invoice issued by a private company for breaking some kind of imaginary contract you signed upto by entering a privately owned area .        
    • I placed an order with TK Maxx on 7/11/19 to the value of £170.   I went away for the weekend the following day to look after my grandchildren. When I returned home on 11/11/19 I found a card through my door from dpd saying “in side passage”. I checked but nothing was there.   The following day I emailed and phoned TK Maxx and explained what had happened. I mentioned that I was very surprised that an order that I had placed on the Thursday had been delivered the following day given their website says ‘up to 5 working days’.   The member of staff promised to contact the courier company and get back to me. Nothing happened-   I sent three chasing up emails and this morning spoke to someone on the phone. Basically she said there was nothing she could do about it.   The courier company had said they had left parcels there before and I had indicated that they could do so.   I asked to speak to someone else about this as I was obviously very unhappy to lose £170 and very dissatisfied with their response. The woman said there was no one else I could speak to and they would tell me what she had. I am so upset about this - and her attitude - the grudging admittance that someone should have been back in touch with me.   Quite clearly couldn’t care at all. Is there anything   I can do? Any advice gratefully received!
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travisb

Tax Credit overpayment - **Resolved**

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Long story short.

 

Got a letter from HMRC saying we'd been over payed due to not informing them of a change in our son's circumstances.

 

He had started a modern apprenticeship in October 2014 after leaving school. I phoned and informed them at the time but although they acknowledge the phone call they claim that no request was made to update our details, which is quite frankly absurd. Why else would I have been on the phone to them otherwise?

 

Anyone have any experience of this or how to challenge it?

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You have 3 months from the decision letter to dispute any overpayment. Are you still within this timescale?

 

Info here on how to dispute - https://www.gov.uk/tax-credits-overpayments/dispute-form-tc846

 

You may want to make a subject access request for a record of your calls.

 

https://online.hmrc.gov.uk/shortforms/form/DPU_SAR

 

Did you make any further calls to ask why you were still being paid if you knew you shouldn't have been?

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You have 3 months from the decision letter to dispute any overpayment. Are you still within this timescale?

 

Info here on how to dispute - https://www.gov.uk/tax-credits-overpayments/dispute-form-tc846

 

You may want to make a subject access request for a record of your calls.

 

https://online.hmrc.gov.uk/shortforms/form/DPU_SAR

 

Did you make any further calls to ask why you were still being paid if you knew you shouldn't have been?

 

I've got a SAR prepared but I thought it might be worth just asking them for a copy of that particular call. Probably better just to go with the SAR do you think?

 

No, I didn't ask why they were over paying because I didn't know. I assumed that since I had fulfilled my obligation to notify them of a change of circumstances they would have made the appropriate adjustment. They actually haven't said what the overpayment amounts to yet either .

 

Thanks

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You need to make a SAR to get a copy of the call. It cannot be requested any other way.

 

Have you completed your annual review and been sent a final award for the 2014/15 tax year?

 

HMRC state that one of your responsibilities is:

"If you don’t get an award notice within 30 days of telling us about a change in circumstance let us know as soon as possible."

 

They may use that against you in a dispute.

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Have you completed your annual review and been sent a final award for the 2014/15 tax year?

 

Yes, although only an estimate as I don't submit a final figure for my income until January when the tax return is done.

 

HMRC state that one of your responsibilities is:

"If you don’t get an award notice within 30 days of telling us about a change in circumstance let us know as soon as possible."

 

They may use that against you in a dispute.

 

I'm not sure if I did get an award notice, I'll have to have a dig through the big box of depressing documents to check.

 

Surely though if they have been informed of any change it is there responsibility to deal with the information and act upon it.

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Just to update.

 

I requested a reconsideration back in July and just this morning got a reply. Took a while but worth the wait.

 

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That's good news, and thanks for coming back to let us know what happened.


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The idea that all politicians lie is music to the ears of the most egregious liars.

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