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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hot air hair styler


BELLA 47
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Hello,

I bought a hot air hair styler from Argos a few days ago.

 

 

When I tried to use it, it was awkward to use and didn't curl my hair as it was supposed to to

( it said that the large roller could be used to produce curls at the ends of the locks of hair, but it didn't curl my hair).

Also the attachments were difficult to change( you are supposed to push the attachment in, then twist it to secure it, but this was very difficult)

 

 

.All in all, I was disappointed with the styler, as it didn't do what I thought it would do(i.e. curl the ends of my hair).

In fact, none of the attachments worked well and it left me wondering if anyone else was satisfied with it.

 

I tried it again the next day, just to satisfy myself that it wasn't just me having a bad day,

but again found that the hair styler was difficult to use and mostly ineffective. I decided to take it back.

 

I thought I would say that I had made a mistake and bought the wrong hair styler,

rather than tell the staff at Argos that I was disappointed with it,

as I thought that they would accept that reason more readily.

 

 

However, they refused to give me my money back because I had removed the 'hygiene seal'

( the plastic bag that contained all the different parts of the hair styler).

 

 

They told me that as it had been opened, they could not resell that item.

It did say on the bag 'do not remove unless you intend to keep the item', but I didn't notice that.

 

 

I argued saying that how was anyone to know what the hair styler was like without opening the 'hygiene seal',

but they told me that I could have had a look at the product out of the packaging if I had asked to do so before I bought it.

I didn't know that either, but even if I had, I probably wouldn't have asked to see the styler,

because I assumed it would work effectively.

 

In the instruction booklet, it says 'remove all of the packaging and keep it safe until you are satisfied with your product'.

To me that implies that if you are not satisfied with your product, you can pack it up again and take it back.

 

So I now have a hair styler that I don't want and am £22.99 worse off.

Does anyone know any way I can get my money back?

BELLA 47

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It was a shame you didn't give the correct reason for returning the item.

 

Not simple to change the attachments as advertised

 

and ..

 

didn't do what it said on the box !

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