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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Missing transfer..


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Hey all, just really confused about something. 2 days ago I called the telephone banking team to setup a new payee due to not having my card reader to do it myself. I transferred just short of 140 quid to my partners account. The details and such were read back to me and were correct so the transfer went ahead. However, somehow there has been a problem and the money has been sent to an old halifax account of mine (which was on my payee list, but was not where I asked the money to go)

 

RBS said if the account was closed the money would automatically bounce back

Halifax claim to have not received anything but confirmed my account with them is indeed closed.

RBS then gave me the payment reference number and said that as it was sent via faster payments, they can see that it has been accepted at halifaxs end as 'accepted with conditions'

Halifax claim to still not know anything about it despite RBS saying they accepted it? They also claim they cannot trace a payment with the reference number..

 

RBS has offered to cover the losses as they can see that something went wrong at their end resulting in the payment being sent to the wrong account. However, where has the money actually gone? RBS said if its been accepted but the account is closed, then it must be in a holding account...however I checked in branch with halifax who again claim nothing is there and no payment was ever sent?!

 

So confused. I am not at a loss financially as RBS has covered the mistake from their own pockets, but they also said if I can somehow find the payment, I can keep it...and tbh I would rather it was in my pocket than Halifaxs (who closed my account randomly..so I dont like them much at the min anyway :sad:)

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