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Vanquis charging £5 for refunding money they took by mistake


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Hi,

 

My partner went onto the Vanquis website to pay her payment (using their debit card payment page) and even though she only pressed 'Send' once, the payment was taken twice.

 

A few phone calls and a few days later, one of the repayments was returned to her MINUS £5 'administration'

 

Now, I'm no lawyer, but surely this is unjust?

 

Is there a way to encourage them to refund that fee too?

 

Thanks,

 

Phill

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Hi and welcome to CAG.

 

While this may only be £5, the principle is that they shouldn't have done it in the first place.

 

I suggest a letter to their head office will do the trick. You should find the address at the bottom of any statements and letters

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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You could try but I don't think they will be so forthcoming.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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