Jump to content


  • Tweets

  • Posts

    • Hi all, We bought a part to fix our washing machine approx 13 months ago direct from the manufacturer of the washing machine via phone. This part then failed 13 months later, as confirmed by their own engineer, who was sent by the manufacturer (who is also the retailer for the part) FoC. The engineer actually installed a replacement part, the machine came back to life, but they then removed the part used for testing (and ours reinstalled) as "we would be charged for it". The retailer are refusing to replace the part, stating that they only warranty parts for 90 days. When I stated that I believed the Consumer Rights Act gives me longer than that, they insinuated that it did not, and this was repeated by many representatives. AIUI for goods bought more than 6 months ago, I need to get an engineers report to confirm the part has failed? Or that it has failed due to manufacturing issues? Or would the companies own engineers report suffice? Also, does anyone have any other decent contact details for Hotpoint (or the Whirlpool group)? Thanks, GH
    • Thank you for that "read me", It's a lot to digest, lots of legal procedure. There was one thing that I was going to mention to you,  but in one of the conversations in that thread it was mentioned that there may be spies on the Forum,  this is something that I've read quite some time ago in a previous thread. What I had in mind was to wait for the thirty days after their reply to my CCA request and then send the unenforceable letter. I was hoping that an absence of signature could be the Silver Bullet but it seems that there are lot of layers to peel on this Onion.  
    • love the extra £1000 charge for confidentialy there BF   Also OP even if they don't offer OOC it doesn't mean your claim isn't good. I had 3 against EVRi that were heard over the last 3 weeks. They sent me emails asking me to discontinue as I wouldn't win. Went infront of a judge and won all 3.    Just remember the law is on your side. The judges will be aware of this.   Where you can its important to try to point out at the hearing the specific part of the contract they breached. I found this was very helpful and the Judge made reference to it when they gave their judgements and it seemed this was pretty important as once you have identified a specific breach the matter turns straight to liability. From there its a case of pointing out the unlawfullness of their insurance and then that should be it.
    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Halford Autocentre -


loubs1974
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2965 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all Just looking for some advise. I'll try to shorten but basically: We took our car to Halfords autocentre as there was a leak on the steering fluid.Halfords informed us that they would have to 'break' the bonnet lock to access as this had jammed and would not open but this wouls still be functional with a screwdriver. - when we went to collect the car they had in fact removed the bonnet lock- bonnett was tied up with bungie ropes (Halford supplied) - Halfords said this would be safe and new lock would be ordered Monday for fitting that week. As you can guess the inevitable happened and the bonnet flew up, smashing the windscreen, damaging the side panels and bonnet of the car. They are blatently lying about what happened and now saying that we insisted on taking the car!! We would have been happy to leave it there until the following week. They will not take any liability for damange and insurance wont cover as the lock had been removed. Any advise would be appreciated.

Link to post
Share on other sites

I think i would contact any body that deals with safety issues caused by garages. If you are a member of AA or RAC, their helpline might point you in the right direction.

 

Get advice from someone that handles legal issues with garages and consumer safety. Armed with the correct advice, you will know which way to go. You might have to take them to court and see if they are willing to make a false statenent to a court.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Hi and welcome to CAG.

 

I would ensure that ALL communications with Halfords are kept to writing only.

 

There is another thread going where halfords have allegedly cocked up big time which (as far as I am aware) is going through the courts.

 

A bungie cable holding a bonnet down could never work. They are designed to stretch and as such, a good wind under the bonnet will cause the bungie to fail. A properly tied down bonnet would have been the better option.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Halfords Autocentre:(+44) 0800 096 4216 open from 8:30am to 5:30pm Monday to Friday try a complaint to them asking for complaints procedure if they try and fob you off?/

 

also ask who they are accredited to them

:mad2::-x:jaw::sad:
Link to post
Share on other sites

  • 6 months later...
Guest roaringmouse

Halfords have a duty of care. If they say the car was 'unsafe to drive on the public highway' as it seems they are indeed suggesting, then they had a duty to refuse to allow an unsafe and un-roadworthy car to be removed from their premises except on a recovery vehicle. That in mind, why did they allow the car to be driven away? Are they suggesting you forcibly removed it? Are they able to provide the disclaimer that you signed in which they advised you it was unsafe to drive? Are you a qualified mechanic yourself? No?

 

I think you have a case for damages as you were ill advised. I would suggest that many people - myself included- would have questioned the use of a flexible rubber band in holding firmly down a bonnet to be used on a highway. That said, you must have taken it up to some speed for there to be sufficient wind to raise the bonnet violently, or did the bungee strap break in any way?

 

Did they charge you for the bungee straps? Were they new? Have you retained them as evidence?

 

On the assumption that they did supply them, that they were not charged for and that you did not sign any disclaimer, you have a case and I would ramp this up with formal estimates for repair from 3 bodyshops and a formal demand for payment to cover your losses with 14 days or you will issue court proceedings. Send you letter by 'signed for'. Keep all discussions in writing. retain ALL correspondence. If they do phone you, ask them to put in writing whatever they wish to discuss.

Link to post
Share on other sites

Just realized I wasted 10 minutes typing that! OP post was last year, DUH! Never came back to update. Grrrr

 

I'm afraid there are a lot of threads like this where someone get the info they wanted and then disappears with no interest in letting others know so it can help them should they get the same problems. A bit selfish really.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...