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    • Hi All,   On 26th May this year I called my broadband/phone service provider, Talk Talk, to inform them that I would be leaving them and moving to BT at the end of the month.  My contract with Talk Talk had officially ended back in October 2019 and I was just paying them on a monthly basis for continued service. I was advised that I did not need to do anything, as arrangements would be made on my behalf to keep my existing number etc between Talk Talk and BT.  I began my contract with BT on 1st June.  I cancelled my bank payment arrangements to Talk Talk and set up new ones for BT. I then received a bill from Talk Talk for June's monthly charges, which I ignored as I was no longer a customer, I owed them nothing, and they were not providing me with any kind of service. I then received a second bill from Talk Talk for July's monthly charges. I called Talk Talk to explain their error but they insisted that I was still a customer using their services.  This was despite me proving that I have been a BT customer for the past two months and paying BT for services that Talk Talk are claiming to be theirs. Talk Talk then took £60.39 from my bank account on 2nd August, despite having no authority or consent from me to do so.  I complained to my bank and they explained that utility companies hold on to customers payment details (despite GDPR) and this practice is common.  I have now instructed my bank to refuse any further payments to Talk Talk, by any means!. I phoned Talk Talk to complain and insist they repaid my money immediately as it had been obtained fraudulently and they are not providing any service to me anymore.  The adviser couldn't help much, but promised me a call from a manager later in the week.  The call never materialised. I called Talk Talk myself today, and after nearly four hours of phone calls, being put on hold, transferred, being made promises and making more calls, I have got nowhere. One manager did offer a token £30 payment which I obviously turned down.  I eventually hung up after being put on hold for over 20 minutes during a call lasting over an hour. These people are ignorant at best and impossible to deal with. Please could someone advise me on how to get my £60.39 back from these people?  
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Lucky7even

Problems with Homebase and supplying faulty goods

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We bought our kitchen and appliances from Hombase back in January 2014.

 

We bought an oven package which included oven, hob and extractor.

 

At the time of purchase, they tried to fob us off with extended warranty, we said no because under the Sale of Goods Act you are covered up to 6 years if items develop electrical faults.

 

14 months after purchase, the oven started to cut out when heating up and was making a loud rattling noise.

 

We sent in am email to Homebase; they said for us to get a tester out and they would honor the call out charge and replace the oven if it was faulty.

 

We called a firm out, and when they tested said the cooling fan was faulty and looked like it had been faulty from original purchase.

 

We sent this in to Homebase who sent us payment for call out charge and replacement oven.

 

Everything was fine with the new oven, however within a week of using it, the glass door in the oven smashed and went all over the kitchen floor and also ruined our dinner.

 

We took photographs immediately and sent it in to Homebase.

 

We could not believe it 2 faulty ovens from the same shop!!

 

Anyway, we got a call on Friday, to say the department dealing with the issue will be in touch to discuss the matter, yesterday, out of the blue, Argos phoned to say they had an order for a replacement oven.

 

I refused the oven because Homebase was supposed to have contacted me beforehand to discuss the matter which they failed to do so.

 

I stated I wanted a full refund of the £499 we originaly paid for the oven package so that we wanted to buy an oven elswhere as we did not felt confident in another one being provided.

 

I was suppossed to have had a phone call from the manager of Homebase this morning, nothing!!

 

So, what can I do, not been down this road before, and certainly never had 2 faulty appliances being given!!

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I don't think you can demand a full refund.

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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I don't think you can demand a full refund.

 

 

dx

 

They sold us 2 faulty goods, and I now have no oven.

 

Surely, this should come under the Sale of Goods Act!?

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didn't say it didn't come under sale of goods act.

 

 

simply that I don't think you can ask for a refund.

 

 

you say the replacement oven door smashed after 1 week.

when was this?

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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it is up to the shop to decide how to make good, it could be a repair, replacement or if that is not possible a refund. After a period of time they can subtract money for the amount of usage you have had so you wouldnt get a full refund ater more than a year.

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The new oven only last a week before it became defective.

 

As soon as the glass door smashed, we sent the picture in the same evening.

 

I emailed them this morning to say if they didn't respond by Monday then I would write a letter of complaint to the Managing Director, and I have also emailed trading standards asking for advice.

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Refusing the ovan was a mistake

 

They are trying to put things right

I can not see how you will get a full refund either

 

By all means complain write to the ceo

but remember they have tried to put things right

 

I see any complaint dismissed fairly swiftly


If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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I have every right to refuse the new oven because it would have been a third one supplied.

 

It quite clearly states under the Sales of Goods Act 1979 that I am perfectly within my right to request a full refund.

 

I was told via a telephone call that the manager of the section should have phoned me to discuss what I wanted, they ordered a replacement oven regardless.

 

Under the Sale of Goods Act 1979 this is what it says;

 

What the Sale of Goods Act says

 

The Sale of Goods Act 1979 says that any item you buy from a trader must be:

 

of satisfactory quality

fit for purpose

match any description given.

If it isn’t, you can usually get one of the following:

 

a repair

a replacement

your money back (a refund)

some of your money back.

 

So I am perfectly entitled to ask for a full refund due to the fact the 2 ovens supplied were proven to be faulty and not fit for purpose.

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It quite clearly states under the Sales of Goods Act 1979 that I am perfectly within my right to request a full refund.

 

Sorry to be blunt but, where exactly?

You can certainly request one, but the retailer is not obliged to actually give one if they're offering to make it right via a repair/replacement.

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I am not prepared to accept a third oven

 

I found the information about the Sale of Goods Act online.

 

I am sending in a letter of complaint to Managin Director, quoting the Act.

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The SOGA rights start on the day you bought the original oven and not on the date you had a replacement, so you are 'not entitled' to a full refund. Your refund, should the rejection be accepted, (and your not entitled to that either), would be minus 'enjoyment' for 18 months.

 

The regulations also state 'you have for a short period', and although the actual period isn't stated, I don't think you can class 18 months as a short period.

 

Make a big enough nuisance of yourself and you might get something as a good will gesture.

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Well you are clearly going about things the wrong way

Phone calls not being returned when they say so

 

Do it in writing

I wish you luck think you will need it!


If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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sales of goods act should do it. you can find the ceo details online.

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