Jump to content


  • Tweets

  • Posts

    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

question about the Work Programme/Ingeus for ESA claimants


wilsul
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3208 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello

I've been on the Work Programme with Ingeus since October 2013 and up to now most of the people there have been OK with me.

Some of them have been really helpful.

 

Earlier this year, arthritis in my neck and shoulders started to get worse and I am currently getting physiotherapy for it.

I have other problems with chronic back, leg and groin pain, so some days I am as stiff as a board and find it very difficult to move about.

I am on a lot of pain medication.

 

Ingeus know about this.

About a month ago they changed my advisor.

 

In my first appointment with her she seemed OK, but was a bit aggressive in her manner.

She booked another appointment with me for two weeks later, but on that day I woke up and was in a lot of pain and could hardly move.

I called her about four hours before the appointment time to ask if she could rearrange the appointment because I was in a lot of pain.

She said “well, anyone could say that couldn't they?” and “I've only got your word for it”.

She went on to say that I may get sanctioned because of this, and booked another appointment.

 

I am worried now because this seems to me like Ingeus want to punish me for being in pain.

My GP has told me that these health problems will probably get worse, so its even more worrying.

 

I’d be very grateful for any comments or advice on what to say to Ingeus, because I don't know the rules of the WP and I'm scared to say anything that may cause them to sanction me.

Link to post
Share on other sites

She booked another appointment with me for two weeks later, but on that day I woke up and was in a lot of pain and could hardly move.

 

She went on to say that I may get sanctioned because of this, and booked another appointment.

 

Was the original appointment made in writing (not an email) and did the letter say it was mandatory ?

 

If "no" to either of the above, a benefit doubt could be imposed, but should be overturned after a mandatory reconsideration.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

Link to post
Share on other sites

Wilsul says that s/he is on ESA, does this mean that s/he was put in the WRAG group when s/he was assessed?

Does it mean that the scoring at the assessment was not high enough to preclude her/him from WP altogether?

Could worsening health condition entitle Wilsul to a re-assessment of ESA?

Could a request for a re-assessment in such circumstances be accepted and if so would the requirement to attend WP while awaiting re-assessment still be necessary?

What are the rules about mandating claimants in the WRAG group? I thought they couldn't be mandated to participate in activities in the same way as claimants not on ESA can.

 

In the meantime I would consider sending a letter of complaint to the Ingeus manager about that adviser's aggressive attitude, being accused of lying despite their office being kept fully up to date with your worsening medical condition, and being threatened with a sanction for merely following the correct procedures.

Link to post
Share on other sites

Many thanks for your reply.

When I went to Atos in 2013 they accepted what I was saying and told me that I didn't need to be physically examined.

I was only in there ten minutes.

The decision that I got from DWP said that they'd placed me in the wrag group, and an advisor told me that I should attend the WP.

You make a lot of very good points that I wasn't aware of and I am very grateful for the advice.

I will definitely ask Ingeus about being reassessed.

I'll ask to see the manager as well.

As you say, all I was doing was following the correct procedures!

Link to post
Share on other sites

What are the rules about mandating claimants in the WRAG group? I thought they couldn't be mandated to participate in activities in the same way as claimants not on ESA can.

 

For current guidance on mandating Work Programme participants, see: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/427961/wp-pg-chapter-3a-22-october-2012-v13.pdf

 

ESA participants can not be mandated to apply for vacancies, undertake medical treatment (and I would suggest this also includes assessments), along with a few other things. The above document clearly describes the correct procedure for mandating the different groups of participants, and scribbling a date & time on an appointment card is not compliant with the process.

 

As this (non-compliant) appointment has been rebooked, I'd go as far to say that no Failure to Participate has occurred as per paragraph 43 (page 15) of Chapter 3a (see above link).

 

The "adviser" in question could send a benefit doubt off to the DWP, but without supporting evidence of a correctly worded letter, the OP should be able to successfully any sanction raised.

 

wilsul: It is well worth your time to read the Work Programme guidance as issued by the DWP. It forms part of the WP contract and you can use it against Ingeus if you feel they are trying to pull the wool over your eyes. I'd also strongly recommend recording all conversations just in case they try to make any false allegations.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

Link to post
Share on other sites

Many thanks for the advice Mr.P, I will read through the WP guidance.

Do you have to have their permission to record conversations?

 

You do not need their permission to record the conversations provided you keep that recording for your own personal use - don't go publishing it on YouTube or anything like that.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

Link to post
Share on other sites

The problem is that advisers are hardly ever aware of the DWP Guidance and even when they do know them, they ignore them.

Doubts are raised and sanctions are imposed before the claimants know what's happening and when they do get to know it takes weeks to sort out and months to reclaim benefits withheld.

Best to nip it in the bud and act before the doubt is raised and the sanction imposed.

Wilsul, can you describe what it was about the adviser's manner that you found to be aggressive?

How would you put it if you were to formally complain about it?

As for recording interviews, Atone is right, you do not need permission, but advisers can refuse to conduct the interview if you tell them that you are recording them. Also, even if they did go ahead with the interview they are hardly going to say anything incriminating. Best to keep the recording device out of sight, in a pocket or bag, and not mention that you are recording.

Link to post
Share on other sites

Thanks for your reply,

I'm not surprised that they are hardly ever aware of the guidance - after having a brief look at it, it is a lot of stuff to remember.

Like I said, in my first appointment with her she seemed OK - I could of said "abrupt" instead of "a bit aggressive".

I thought they had similar meanings. She certainly wasn't shouting or threatening towards me!

It wasn't my intention if I gave that impression.

If you do record conversations, and they caught you doing it, wouldn't they sanction you for that?

Link to post
Share on other sites

If you do record conversations, and they caught you doing it, wouldn't they sanction you for that?

 

There was a Freedom of Information request a year or two back on the subject. The response appeared to be that you could record conversations.

 

I have been in the position where an "adviser" objected and called over a manager. I was instructed to cease or the meeting would be terminated with an implied threat of a sanction for failing to engage. The recording device was fumbled with and placed in my top pocket (still recording).

 

If you are wary of a confrontation, be discrete about it.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

Link to post
Share on other sites

Hi, as someone who deals with w/p - cwp programmes for a similar company, from what I see and hear not enough "successful outcomes", job starts are being produced. This entire system runs on a payment by result basis, meaning these companies are not getting enough money because they cant get enough people into work. So in my area the screws are being tightened up, J6s, esa claimants in wrag are being brought in for employability workshops, anything to get the claimant sat in front of a pc, to induce "intensive job search activity". As said before they are only supposed to support you, but believe me no one bothers with this, the only goal whether esa or job seeker is to get you into any job they can. Look through the forums as there is a link to the dwp guidance on this, print it out and be ready to show it if you need to remind them of the rules. regards.

Link to post
Share on other sites

Thanks for your comments

One of the advisers that I got on well with told me broadly the same thing, and warned me that my adviser couldn't force me into anything.

Apparently there have also been a lot of redundancies in companies running the WP, so the screws are being tightened even more.

Link to post
Share on other sites

Yes - your adviser can't force you to do anything that you can't do.

 

Also - if you're too sick to come in; but are otherwise ok, (ie, you can talk, you're not in hospital, etc) can you ask for a phone appointment instead? I had to fight for these though.

Link to post
Share on other sites

Apparently there have also been a lot of redundancies in companies running the WP, so the screws are being tightened even more.

 

Which gives the 'customer' the opportunity to provide advice and guidance to those that are being made redundant.:madgrin:

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...