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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Scottish Power harassment

Jemms
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Jemms

Jemms

Posted
Posted

My husband was pressurised by Scottish Power about 5 years ago to switch to them, promising us a better deal. This was totally against my better judgement!!!

 

However, in July 2013, we heard about Economy 10 and, as SSE was offering a good deal, we switched back to them. We heard nothing more from Scottish Power until December 2014 when a demand came for £56.99. My husband disputed it, having heard nothing from them for 17 months but they persisted and continued to harass him, threatening legal action. In desperation, my husband agreed to pay £12.99 and then £4 per month until it was cleared.

 

Unfortunately, my husband died on 11th June 2015, and so I contacted Scottish Power to inform them of this and of the fact that he left no money. They said that I would have to pay the rest of the amount and that, if I didn't, they would harass me until the 'debt' was paid.

 

Can they do this? I was under the impression that, when a person dies, any creditors cannot claim the money from the spouse. It's not the amount, which I could pay, but the principle of the issue and their attitude that it's alright to harass anybody to get their way.

 

Please can anyone help me on this problem:|

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fkofilee

fkofilee

Posted
Posted

Well they can claim money from the "Estate"

 

However in this case i think a little due diligence is worth looking at here, for such a small amount, id tell them to GFT (Expletives not allowed)

 

But do me a favour and email

 

[email protected]

&

[email protected]

 

You should be allowed to grieve. If they are going to be a pain then Let me know and I can help.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Jemms

Jemms

Posted
  • Author
Posted

I rang them on 21 June to inform them of my husband's death. This prompted yet another demand (all of them in his name only). So, I rang them again and the person to whom I spoke said 'Yes it does say he's dead'. Not very tactful to say the least. He said he'd speak to his supervisor and when he came back to me said there was nothing that they were prepared to do and that they would continue to harass me until it was paid.

 

My husband left no 'Estate', just a mere £276 which was transferred to my bank account and went into the 'funeral fund'.

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fkofilee

fkofilee

Posted
Posted

Thats fine :) , however social media has a lot more clout to get things "Done"

 

Those are the head honchos of Scottish Power.

 

One is CEO one is COO, you want to get stuff sorted and get listened to, go to the top :)

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Jemms

Jemms

Posted
  • Author
Posted

They say £44 now but I think it's less. Unfortunately, my husband went paperless with his statements and the last one we can find is end of January.

 

I've sent those two people an email and now am waiting to see what they say. It's the way that they treat customers that really annoys me and you're welcome to swear cos I have done!!!

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citizenB

citizenB

Posted
Posted

What was the £56.99 for ? If they hadn't made contact until December 2014 after you switched in 2013, then the back billing rule applies and they should not have been demanding monies from you anyway !!

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Jemms

Jemms

Posted
  • Author
Posted

My husband asked them that when the first demand came but all they said was that it was the balance that was owed when we switched back to SSE.

 

I may be being extremely thick but, I know what CEO stands for, what does COO mean?

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citizenB

citizenB

Posted
Posted

 

 

 

I may be being extremely thick but, I know what CEO stands for, what does COO mean?

 

That makes 2 of us then, as I don't know what it means either :lol:

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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honeybee13

honeybee13

Posted
Posted

Chief Executive Officer and Chief Operating Officer. :) The top guys.

 

Jemms, I'm very sorry to hear about your husband. This is all you need with everything else that's happening. Have you spoken to the bereavement team at Scottish Power? They're usually nicer than the contact centre.

 

HB

Illegitimi non carborundum

 

 

 

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fkofilee

fkofilee

Posted
Posted
Chief Executive Officer and Chief Operating Officer. :) The top guys.

 

Jemms, I'm very sorry to hear about your husband. This is all you need with everything else that's happening. Have you spoken to the bereavement team at Scottish Power? They're usually nicer than the contact centre.

 

HB

 

I agree.... The Bereavement team would be best but you will get listened to by the top dogs :) You probably wont get a response till monday. ALthough i sincerely doubt anything will happen which will make the situation worse.

Besides, the Guardian and Watchdog could have a field day with this... Whoops... Ive said too much.

 

Also yes, Chief Operating Officer and Chief Exec Officer... I really do need to stop with my Acronyms.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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ScottishPower Company Rep

ScottishPower Company Rep

Posted
Posted

Hi Jemms, I'm really sorry to hear of the situation that you have described. This is clearly not the level of service you are entitled to expect, and I'm sorry that our Service Centre were unable to resolve the issue. I see that were going to contact the office of our Chief Executive - has the issue been resolved yet? If not please send me a PM with the account details and I'll investigate this issue. Kind Regards, RC

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