Jump to content


  • Tweets

  • Posts

    • Thanks for your reply. So are the tenancy one of the same thing?  convert-jpg-to-pdf.net_2021-01-21_20-37-05 3.pdf I always thought they were sitting tenants (regulated) because they moved in there in 1984, and it’s a private landlord not a housing association property.   The particulars in the claim are very arguable. The only deterioration was caused by the LL when they attempted to bring the property up to a safe standard.  Parents have maintained the property as far as decoration and basic repairs but nothing structural. Waste is all they left from the works. We have evidence to back this up also.   Will seek further advice, but I asked you kind chaps here just to be sure   Oh just to add, the property as of last month is registered with a fair rent as a regulated tenancy. The solicitor for the LL said the courts would handle the tenancy as if it was a secure tenancy? Which confused me a bit
    • Thanks for your reply. So are the tenancy one of the same thing?  convert-jpg-to-pdf.net_2021-01-21_20-37-05 3.pdf I always thought they were sitting tenants (regulated) because they moved in there in 1984, and it’s a private landlord not a housing association property.   The particulars in the claim are very arguable. The only deterioration was caused by the LL when they attempted to bring the property up to a safe standard.  Parents have maintained the property as far as decoration and basic repairs but nothing structural. Waste is all they left from the works. We have evidence to back this up also.   Will seek further advice, but I asked you kind chaps here just to be sure
    • hidden ]one multipage PDF only please read our upload guide carefully
    • @BankFodderthank you very much for your help and guidance. It has been extremely useful.   I have now contacted sweatband in writing setting out our position and that we want to rectify this situation with them  I will let you know how i get on   Thanks EM0149
    • No way would I chuck in the towel and send the Plesae don't sue me for 30 days while I get debt advice letter BreadAndButter   Looks good FTMDave   I would add the year 2020 to the reference to HHJ harvey's Lewes judgment   They have frustrated any way of forming a Contract that binds you to pay anything due to the woeful App, and a system that allows no other way to pay.  How would someone with just a candybar featurephone pay as it can't run apps?  They vcouldn't and would be invoiced by the fleecers.
  • Our picks

    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Argos vacuum cleaner broken down. ** Swift replacement by VAX **


Please note that this topic has not had any new posts for the last 2020 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hello, on the 12\05\15 i purchased a VAX vacuum cleaner from my local Argos store.

 

I set about cleaning yesterday to find that the brush roller had seized up, the drive belt was starting to melt, there was no suction whatsoever & it made a loud screeching noise when switched on.

 

I took it to the Argos store today with the intention of obtaining a refund, or credit note, as i had decided to buy a more expensive model.

 

I was told i must contact the manufacturer & that they would not refund......basically they did not want to know & the person i spoke to was arrogant & had a nasty habit of talking over my words.

 

Can anyone give advice on how to proceed?

 

Thank you.

Link to post
Share on other sites
Hello, on the 12\05\15 i purchased a VAX vacuum cleaner from my local Argos store.

 

I set about cleaning yesterday to find that the brush roller had seized up, the drive belt was starting to melt, there was no suction whatsoever & it made a loud screeching noise when switched on.

 

I took it to the Argos store today with the intention of obtaining a refund, or credit note, as i had decided to buy a more expensive model.

 

I was told i must contact the manufacturer & that they would not refund......basically they did not want to know & the person i spoke to was arrogant & had a nasty habit of talking over my words.

 

Can anyone give advice on how to proceed?

 

Thank you.

 

How did you pay? How much was it?

 

The retailer is liable rather than the manufacturer.

At under 3 months there is a presumption it was a fault present at time of sale, and you are entitled to a refund from the retailer.

 

They may have had more mileage from saying "you misused it & broke it" than "you need to speak to the manufacturer".

 

Best way forward?

Letter to their head office insisting on a refund. If you bought it on a credit card and the card company might have S75 liability, (cost > £100), copy the letter to the card company too.

 

http://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

 

Alternatively, if you tweet & want to see if posting on Twitter might prompt them to honour their obligations : that MIGHT yield a quicker response : @ArgosHelpers

Link to post
Share on other sites

Don't Argos have the option to offer a repair rather than a refund? Of course they themselves must organise this if the repair is to be carried out by the manufacturer.

Link to post
Share on other sites

I believe that you cannot take back a vacuum cleaner to a retailer and have to deal with the manufacturer. It is something to do with hygiene.

 

When you buy a cleaner, there is a label on it, telling you to contact the manufacturer if there is a fault.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites
I believe that you cannot take back a vacuum cleaner to a retailer and have to deal with the manufacturer. It is something to do with hygiene.

 

When you buy a cleaner, there is a label on it, telling you to contact the manufacturer if there is a fault.

 

Perhaps ; if the OP wanted a repair, they could CHOOSE to contact the manufacturer.

 

The OP wanted a refund though : clearly the responsibility of the retailer.

Link to post
Share on other sites

I recently got a hoover from Argos and on the packaging there is a telephone no to call for help and assistance. Perhaps you still have the packaging for the hoover?

Link to post
Share on other sites
Perhaps ; if the OP wanted a repair, they could CHOOSE to contact the manufacturer.

 

The OP wanted a refund though : clearly the responsibility of the retailer.

 

Think the manufacturer arranges a refund for cleaners and then the OP can go out to buy whatever replacement they want. But the OP may be told they can only have a replacement cleaner, which is the requirement under SOGA.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Thank you all for the replies, much appreciated.

 

I sent the form that Vax emailed me back to vax via recorded delivery on Thursday.....and today (saturday) a courier delivered a brand new cleaner which is an uprated & more expensive model.

 

A big thumbs up to vax for the excellent customer service.

 

Regards. :)

Link to post
Share on other sites

That is a good service from VAX, well done.

 

Will amend your thread title to reflect a successful outcome.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

I have always found VAX to be a very good company to deal with. My last vax pet hoover seemed to be poor quality(suction wise) and while I was happy as it was a cheap one, I sent in a letter having a moan direct to vax. 1 week later, a new hoover turned up and they also asked for my receipt for the previous model to issue a refund.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...