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Equifinance failed to send Annual statements


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I recently realised that Equifinance had failed to send me any statements for a loan I took out at the end of 2013.

 

 

I have just written and made a complaint about the failure to produce them as CCA 77A 1(a)(b)and request that the interest charged during the failure is removed from the account as it shouldn't be charged as CCA 77A 6(b).

 

Equifinance have acknowledged my complaint and are investigating.

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Thread moved to the appropriate forum....this is the media section hisholinessthepope ...

 

Regards

 

Andy

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  • 1 month later...

Well Equifinance wrote back and produced various statements that neither Mother Teresa nor myself had even seen.

 

 

Odd the accounts in joint names and Equifinance always write separately to Mr Pope and Mrs Pope, both the letters with the statements in went missing. Very very strange and so unlucky!

 

the statements they "produced" are in fact inaccurate.

So the whole lot is now with the FOS.

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I found our bank did this with a joint account - sending statements separately. I think it is some kind of safeguard - if one person is just putting the statements into the bin, the other will at least see if there is a problem.

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