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Hi guys.

I'm hoping someone has some solutions.

I'm posting on behalf of a friend, D.


They have run up a debt of £2k and they have now shut off their supply this morning.


D has had a rough year and suffers from various illnesses including mental health illnesses.

D has had a lot of difficulty even opening their bills let alone sorting them so I have now stepped in to try and sort the situation.


I spoke to the account manager at Flogas and, although a payment arrangement was initially agreed to,

they said they would not reconnect unless the debt in full plus £240 reconnection fee.


D has no way to raise this kind of money and only received benefits.

They have 4 children and the gas is for central heating and hot water.

D is not handling the desperation of this situation.

D cannot change providers as they have an 'estate supply' tank so unless all the properties that use it agree, D can't.


Is there anything D (or me on their behalf) do to get her supply back?

Or any other suggestions?


Thanks -safu


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there must be a vulnerable status policy that flogas has

like all other suppliers of gas

I assume they must be covered by the same guidelines.




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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There seems to be no vulnerability policy and no sign that they are even regulated

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